Conducting marketing research projects in Latin-America for The Walt Disney Company, GFK Company, Gartner Group, Greenwich Associates. I talk to target respondents ranging from CFO, Investment Managers to IT Decision Makers.My work involves researching and building relationships with the clients' target respondents collecting data through interviews. At the end of the project the data obtained is compiled into helpful reports by our clients.

Organising and co-coordinating the “Executive Leadership Summit” for Juliet Media Ltd London, held at Presidente Hotel Mexico City. This was an event in a series of invitation-only events focusing on Customer Care, where senior executives get a chance to get together and swap ideas in an open-forum style.

• Successfully being offered a highly sought after position to work at the Olympic Games • Working across various venues including the Olympic Park, Wembley Stadium, Wembley Arena and Greenwich Park • Ensuring an up to date display of merchandise and promotions taking opportunities to promote goods to visitors

• Managing and recruiting for the Microsoft customer service call centre for 3000 members of staff including all staff training and development, directly managing ten sales and four customer service representatives • Responsible for implementing and reviewing quality assurance standards to ensure consistent levels of customer service including providing feedback to staff to improve phone calls • Collaborating with other branches in Latin America, actively promoting and sharing… Show more • Managing and recruiting for the Microsoft customer service call centre for 3000 members of staff including all staff training and development, directly managing ten sales and four customer service representatives • Responsible for implementing and reviewing quality assurance standards to ensure consistent levels of customer service including providing feedback to staff to improve phone calls • Collaborating with other branches in Latin America, actively promoting and sharing best practice and working towards business objectives as a result of customer feedback and CRM performance• Assisting colleagues with closing deals• Dealing with a variety of customers to resolve disputes Achievements • Achieving $26 million in contracts for Microsoft licensing • Successfully developing the team at the Buenos Aires branch to achieve the service level agreement of 100% CRM client profiling Show less

• Account managing for banking, finance and media communication industries involving increasing sales within the IT businesses, including Software Factory NET, Oracle and Java • Playing a pivotal role in driving performance and for the outsourcing and recruitment of all IT professionals• Ensuring exceptional standards in customer service for both new and existing customers• Identifying opportunities to develop the business through effective marketing

• Ensuring the operational management of the company accounts for mid market banking, insurance and finance as well as delivering business to business technology solutions through the use of Software Factory

• Delivering business to business technology solutions and supporting with monitoring competitor activity

• Overseeing the technologies business including Software Factory NET, Oracle and Java• Developing the business through effective recruitment of IT professionals in commercial accounts in the oil and gas sectorsAchievements • Achieving personal recognition for exceeding individual target for Microsoft licensing contracts