Andrea Bumstead work email
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Andrea Bumstead personal email
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As a strategic leader with 15+ years of experience, I’m passionate about turning vision into action, maximizing the potential of teams, and fostering authentic relationships that drive impact for customers resulting in fast time to value, retention, expansion, and growth. I’ve built high-performing onboarding, customer success and account management teams that not only meet business objectives but exceed goals and targets. My experience spans FinTech, EdTech, RevTech, FundraisingTech, and ConstructionTech across both B2B and B2C sectors for public, PE and VC-backed companies. Customers that my teams have managed range from SMB to Fortune 500 companies.I thrive on aligning the customer journey with strategic goals, leveraging deep customer insights, and developing metrics that drive clear, measurable performance. I’m resourceful and open to a broad range of ideas, believing that diverse perspectives lead to better solutions. I’m dedicated to creating a supportive environment where teams feel empowered to innovate, collaborate, and deliver exceptional results. The core of my work is a commitment to people—helping them excel, find fulfillment, and be proud of the impact they create.Some of my top accomplishments include:✔️Transformed the onboarding & customer success organization at Kindsight ($60M ARR portfolio) post-acquisition, maintaining driving $1M in new revenue and a maintaining a customer satisfaction score of 60 (very good).✔️Scaled the onboarding & customer success team at Revenue.io ($20M ARR) for hyper-growth, aligning objectives to company OKRs and refining GTM motions resulting in a multi-million dollar partnership.✔️Built a world-class customer success organization at Procore, achieving 120% net revenue retention, tripling ARR annually, and supporting the company’s successful IPO.✔️Increased revenue by 500% at Horizn through a strategic customer success transformation focused on major banks.✔️Managed a $300M portfolio at Nelson, leading national account teams and overseeing the sale of 45 digital products.✔️Developed customer success curriculum with Success Hacker and coached professionals through Catalyst Coaching Corner.✔️Featured on the Executive Ahead of Time podcast as a transformative leader in customer success.I’m always open to exchanging ideas, sharing success stories (and failures), and exploring ways to empower others to do their best work. Let’s connect!
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Ceo And FounderCs ImpactCanada -
Vice President Of Onboarding, Customer Success & SupportKindsight Jan 2024 - Present⭐ Led the post-acquisition transformation of the customer success organization, driving relationship-building, retention, and growth aligned with the company’s strategy to 3x revenue. Implemented a comprehensive customer journey, re-segmented accounts, enhanced onboarding, and developed strategic account management frameworks to boost renewals, upsells, and cross-sells.⭐ Collaborated on a strategic shift in the go-to-market approach, launching a new product category, rebranding the company, optimizing lead flow, refining product packaging and pricing, expanding channel partnerships, and implementing a category-first selling approach, which generated an additional $1M in ARR.⭐ Drove major organizational change by restructuring compensation plans, retraining teams, and managing talent transitions, resulting in a high-performance culture, a customer satisfaction rating of 60 (recognized as excellent), and successful closures of deals exceeding $50K. -
Vice President Of Onboarding, Customer Success & SupportRevenue.Io May 2022 - Jan 2024Los Angeles, Ca, Us⭐ Spearheaded the transformation of the customer success organization, driving hyper-growth and scalability as the company transitioned from a single-product offering to a platform sale, contributing to $20M in ARR. Implemented tactical plans focused on relationship-building, retention, and expansion for 300 enterprise customers.⭐ Aligned team objectives with company OKRs, re-segmenting customers, revising compensation plans, and creating a high-touch/low-touch customer framework. Developed playbooks, processes, and a health scoring model, which paved the way for a new sales channel partnership and expanded a key customer account to over $10M ARR.⭐ Developed critical performance metrics and dashboards, enhancing profitability, driving value realization, and supporting Series C funding by demonstrating sustained customer growth and retention. Represented the customer voice in strategic planning, ensuring go-to-market alignment with customer needs. -
Director Of Customer Success, Regional HeadProcore Technologies Jan 2019 - Mar 2022Carpinteria, Ca, Us⭐ Founded and rapidly scaled the customer success organization in Canada during a critical hyper-growth phase, growing the team from 4 to 35+ across Onboarding, Customer Success, Professional Services, and Product Consulting, driving $31M ARR and servicing 1,000 customers.⭐ Achieved exceptional customer outcomes, including 120% net revenue retention, 97% gross retention, and a 96%+ customer satisfaction rate, while tripling ARR year-over-year and positioning the company for its successful public listing in 2021.⭐ Spearheaded the development and implementation of customer success playbooks, best practices, and performance measurement strategies, driving operational efficiency, scaling growth, and collaborating cross-functionally to boost retention, expansion, and new revenue streams. -
Director Of Customer SuccessHorizn Inc. Sep 2017 - Jan 2019Toronto, Ontario, Ca- Drove a 500% revenue increase by establishing the Customer Success Organization, formalizing the approach with large banks in Canada and the USA, achieving 80% customer adoption and 100% gross retention through account playbooks, onboarding, and business reviews.- Grew enterprise customer revenue from $1M to $3M+ by delivering strategic customer success initiatives and driving deep engagement across key accounts.- Achieved 80% activation and over 75% participation by designing and executing rollout strategies, communication plans, and engagement activities to maximize account usage and value. -
Manager Of Customer EngagementNelson Education Jul 2015 - Sep 2017Toronto, On, Ca- Managed a team of 9 account executives across Canada driving value realization, and adoption of 15+ digital products (worth $300 million annually) through account retention and selling strategies- Developed from the ground up a training program for 50+ account executives and managers, as well as initiated a customer advocacy program, which generated customer insights and leveraged customer champions -
Manager Of ImplementationNelson Education Aug 2012 - Jul 2015Toronto, On, Ca- Managed a team of 10 account executives in Eastern and Western Canada, helping service existing customers as well as actively expand the business among 200+ accounts representing $70 million in revenue- Ensured implementation of over 45 digital products, at the beginning of each sales cycle, was simple, seamless, and error-free exceeding customer expectations and creating customer advocates
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Account Exectutive - QuebecNelson Education Apr 2014 - Jul 2014Toronto, On, Ca- Increased territory revenues at an accelerated pace while maintaining a $2M customer base- Increased market share, drove digital saturation, and improved customer loyalty among 9 enterprise accounts
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Account Executive - Toronto And Northern OntarioNelson Education Oct 2008 - Sep 2012Toronto, On, CaAward-winning account executive and member of the President's Club. - Increased territory sales from $1.5 to $1.9 million, received 9 sales awards, and a designation as a technology specialist for proficiency in selling digital products, resulting in a leadership position- Drove sales revenue of 200+ products by targeting key opportunities, developing superior selling strategies, and providing outstanding customer service, exceeding targets- Provided product feedback and market intelligence, which helped cultivate new projects and go-to market strategies
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Marketing Coordinator (Team Lead)Nelson Education Nov 2006 - Oct 2008Toronto, On, Ca- Assisted with the creation of new and innovative marketing strategies for over 30 products- Planned and implemented over 15 events each year designed to promote company brand, top-selling products and digital assets - Helped increase company market share by gathering and analyzing market trends and competitive information for the purpose of expanding product offerings and targeting key opportunities-
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Canada Research Chair Intern - San Jose, Costa RicaDefense For Children International May 2006 - Aug 2006- Designed and implemented recreational programs for over 40 children and youth in marginalized communities in central San Jose as part of their human right to play.- Taught English to 10 children on a weekly basis as a means of educating them about basic life skills while building relationships and inspiring them to imagine a better future.- Assisted with local programs designed to inform over 50 women and youth about the spread of HIV/AIDS.
Andrea Bumstead Skills
Andrea Bumstead Education Details
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Wilfrid Laurier UniversityInternational Development
Frequently Asked Questions about Andrea Bumstead
What company does Andrea Bumstead work for?
Andrea Bumstead works for Cs Impact
What is Andrea Bumstead's role at the current company?
Andrea Bumstead's current role is CEO and Founder.
What is Andrea Bumstead's email address?
Andrea Bumstead's email address is an****@****ail.com
What schools did Andrea Bumstead attend?
Andrea Bumstead attended Wilfrid Laurier University.
What are some of Andrea Bumstead's interests?
Andrea Bumstead has interest in Children.
What skills is Andrea Bumstead known for?
Andrea Bumstead has skills like Marketing Strategy, Training, Sales Presentations, Public Speaking, Sales, Marketing Communications, Selling, Leadership, Social Media, Sales Process, Crm, Account Management.
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