Andrea Bumstead Email & Phone Number

Canada

⭐ Led the post-acquisition transformation of the customer success organization, driving relationship-building, retention, and growth aligned with the company’s strategy to 3x revenue. Implemented a comprehensive customer journey, re-segmented accounts, enhanced onboarding, and developed strategic account management frameworks to boost renewals, upsells.

Los Angeles, CA, US

⭐ Spearheaded the transformation of the customer success organization, driving hyper-growth and scalability as the company transitioned from a single-product offering to a platform sale, contributing to $20M in ARR. Implemented tactical plans focused on relationship-building, retention, and expansion for 300 enterprise customers.⭐ Aligned team objectives.

Carpinteria, CA, US

⭐ Founded and rapidly scaled the customer success organization in Canada during a critical hyper-growth phase, growing the team from 4 to 35+ across Onboarding, Customer Success, Professional Services, and Product Consulting, driving $31M ARR and servicing 1,000 customers.⭐ Achieved exceptional customer outcomes, including 120% net revenue retention, 97%.

Toronto, Ontario, CA

- Drove a 500% revenue increase by establishing the Customer Success Organization, formalizing the approach with large banks in Canada and the USA, achieving 80% customer adoption and 100% gross retention through account playbooks, onboarding, and business reviews.- Grew enterprise customer revenue from $1M to $3M+ by delivering strategic customer success.

Toronto, ON, CA

- Managed a team of 9 account executives across Canada driving value realization, and adoption of 15+ digital products (worth $300 million annually) through account retention and selling strategies- Developed from the ground up a training program for 50+ account executives and managers, as well as initiated a customer advocacy program, which generated.

Toronto, ON, CA

- Managed a team of 10 account executives in Eastern and Western Canada, helping service existing customers as well as actively expand the business among 200+ accounts representing $70 million in revenue- Ensured implementation of over 45 digital products, at the beginning of each sales cycle, was simple, seamless, and error-free exceeding customer.

Toronto, ON, CA

- Increased territory revenues at an accelerated pace while maintaining a $2M customer base- Increased market share, drove digital saturation, and improved customer loyalty among 9 enterprise accounts

Toronto, ON, CA

Award-winning account executive and member of the President's Club. - Increased territory sales from $1.5 to $1.9 million, received 9 sales awards, and a designation as a technology specialist for proficiency in selling digital products, resulting in a leadership position- Drove sales revenue of 200+ products by targeting key opportunities, developing.

Toronto, ON, CA

- Assisted with the creation of new and innovative marketing strategies for over 30 products- Planned and implemented over 15 events each year designed to promote company brand, top-selling products and digital assets - Helped increase company market share by gathering and analyzing market trends and competitive information for the purpose of expanding.

- Designed and implemented recreational programs for over 40 children and youth in marginalized communities in central San Jose as part of their human right to play.- Taught English to 10 children on a weekly basis as a means of educating them about basic life skills while building relationships and inspiring them to imagine a better future.- Assisted with.