Andrea Burns Email & Phone Number

Connect EAP and Managed Care clients daily with clinicians based on client's clinical disposition, preferences and availabilityCollaborate with clinical staff and clinicians to ensure clients' immediate access to careExceed productivity standards to lead assigned region to become the top performance region for past 2 business quarters Locate and recruit out of network behavioral health providers for ad hoc contracting Negotiate rates, verify credentials, and finalize contracts with ad hoc providersSecure appointments with clinicians on behalf of clients based on clinical disposition

Served as the first point of access to EAP services Remotely conducted 30+ clinical intakes dailyTriaged clients and connected clients to appropriate resources and servicesAssessed clients for risk and provide crisis intervention

• Certified third party insurance benefits and billed for services rendered• Interviewed prospective employees and assisted with on-boarding of new team members• Provided administrative support to the human resources and upper management• Managed multiple telephone lines while greeting patients and streamlining patient flow • Performed initial screening of patients and documented patient medical histories and demographics• Educated patients about medications, medical devices, tests, and procedures

• Provided individual and group therapy to adults with substance use and co-occurring disorders• Provided telehealth services, including group and individual therapy via telephone and ZOOM• Utilized motivational interviewing and a person-centered approach to identify client barriers and create individualized treatment plans• Communicated regularly with referral sources/other service providers/legal system for care coordination• Completed all written clinical documentation and reviewed charts regularly to modify service recommendations• Complied with HIPPA protocols to maintain confidentiality and protect personal identifiable information

• Optimized operating procedures to exceed customer expectations and increase efficiency • Conducted comprehensive training and team development• Analyzed consumer data and monitored inventory levels to control costs• Problem-solved to effectively address and resolve employee, operational and customer concerns

• Managed rotating caseload of high-risk adolescent males with dual diagnoses• Conducted intakes to assess clients’ diagnoses and appropriate level of care• Facilitated individual, group, and family counseling to engage and motivate clients throughout treatment• Developed individual service plans and relapse prevention plans• Participated within a multi-disciplinary team and collaborated daily on client care• Prepared appeals to insurance companies for continued funding• Employed crisis intervention/prevention techniques and conflict resolution management• Referred clients to community resources for continued and specialized care

• Managed a rotating caseload up to 5 clients with co-occurring disorders • Facilitated individual counseling services focused on substance use, trauma, mental health diagnoses, coping skills, and emotion regulation • Completed daily progress notes, group notes, treatment plan reviews, and discharge summaries• Co-facilitated weekly clinical groups focused on building life skills, conflict resolution, and co-occurring PTSD and substance use through a Cognitive-Behavioral Therapy approach

• Managed caseload of 5-7 college students• Facilitated one-on-one services focused on grief/death, depression, anxiety, conflict, trauma, academics, and other adjustment difficulties • Co-facilitated group therapy focused on wellness, mindfulness, and stress management • Provided debriefing therapy services at campus events

• Conducted new patient intakes and collaborated with the treatment team on client course of treatment • Administered safety assessments for children admitted to inpatient care • Handled all aspects of patient discharges• Worked one to one with a patient with autism to complete a therapeutic project

Master Of Science - Ms, Mental Health Counseling/Counselor

Bachelors, Psychology, Minor In History