Andrea Bustinza Casahuaman Email & Phone Number

Washington, Dc, Us

Peru

Washington D.C. Metro Area

-Assisted the Tours and Briefings Program, which is offered to diplomats, government officials, military officers, university faculty, students and the general public interested in learning about the OAS Historic Building and its mission. Responsible for giving guided tours when necessary.-Support the OAS School of Governance in its various activities, courses, communication campaigns, and social networks; mainly in the arrangements for the face-to-face training week that takes place in Washington D.C. (OAS Diploma).-Prepare enrollment and payment reports of the courses offered by the Virtual Campus of the School of Governance-Support the Director and the DEPM Specialists in all activities that are required.

Peru

-Identify and anticipate guests’ needs and expectations to deliver tailormade service, ensuring every moment of their Amazon adventure is simply unforgettable.-Supervision, direction, and leadership to F & B, Housekeeping and Naturalist Guides to achieve and exceed R & F standards.-Host onboard activities and assist guests to all excursions and tribal communities’ visits, to constantly collect feedback and ensure all guest inquiries are handled properly.-Create a work environment that promotes teamwork, mutual respect, and employee satisfaction.-Manage the research, development, and implementation of new ideas (service techniques, tribal communities’ interaction, environmental additions) to ensure the vessel remains competitive and relevant.

Peru

-Assisted the Human Resources Manager in the execution of all related functions, with an emphasis in internal communications.-Developing messages, writing and implementing communications related to HR programs and processes, compensation and benefits, corporate culture and promotions.-Developed policies and procedures to ensure compliance with employment laws and Head Office requirements.-Supported the HR department in their day-to-day operations, which included maintaining employee files and records, updating information in files, as well as assisted in hiring and recruitment processes.-Assisted in disciplinary actions, prepared employee separation notices and related documentation.-Responsible for preparing the annual training plan for the HR department, monitoring and completion.-Leading key internal events and employee engagement activities.

Peru

-Overseeing guest interaction, standards for service, restaurant facilities & equipment, and staffing and training.-Ensured total guest satisfaction while leading the front-of-the-house service team.-Responding to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.-Developed employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews.-Conducted interviews for front-of-the-house positions.-Responsible for ensuring that all personnel/payroll related administrative duties were completed accurately.

Peru

Peru

Orlando, Florida Area

Bachelor'S Degree, International Relations

Bacherlor'S Degree, Hospitality Management

Student Exchange Program, Hospitality Administration/Management

Student Exchange Program, Hospitality Administration/Management