Andrea Maria Cannata Email & Phone Number

Lugano, Ti, Ch

Lugano, Canton Ticino, Svizzera

Head of Technology Department at Accenture Ticino. Head of Salesforce Business Group DACH for Consumer Goods, Fashion, Luxury and Retail industries. Responsible for Go-to-market activities and business origination across all industries within the Salesforce Business group as well as Senior Delivery lead for big accounts. Specialized on Digital Transformation and Innovation on Customer Centric Solutions, Digital Marketing, Commerce, Loyalty, Omnichannel interaction focusing on AI automation and Sustainability.

Lugano, Canton Ticino, Svizzera

Lugano, Ticino, Switzerland

Senior Executive and Delivery lead | Salesforce Service Cloud & Intelligent Contact Center practice lead at Accenture CH | Consumer good Fashion retail industry | Community cloud Commerce cloud Field services expert

Milan, Middle East

Current:- Project/Program Manager @ Accenture CloudFirst platform building distinctive competencies of Software as a Service Delivery methodologies (Salesforce).Past:- Program Manager of a big System Integration project for a Labor Government Agency in Middle East: responsible for Delivery management, financial planning and cost management.- Head of Transition to Operation program: leading the Operations team responsible tohandover the system after go live. Definition of Service Management processes such as changemanagement, incident management, release management, Knowledge management, Service Catalog. Responsible for Operating and governance model definition, SLA/KPI/OLAs.- Responsible of solution definition for several bids on the health and public services domain inItaly and Saudi Arabia: bid manager, RFP responsible, solution definition, solution plan review,business development cost estimation, software selection, activity planning and team coordination.- Delivery manager within the Regional Information systems framework contracts- Head of Application Development and Application Maintenance services for a leadr Telco Company- Project leader of the Application Operations Innovation team- Service Manager of the Global Support Unit for all the worldwide affiliates of a major Telco company.- Project Manager of the Quality and Assurance team for the enabling platform and value added products of a major Telco company.