Andrea Cappiello Email & Phone Number

12+ yrs in Retail and Customer ServiceJUL 2019 – NOV 2020NEGOTIATIONS SUPPORT REPRESENTATIVE, STRATEGIC FINANCIAL SOLUTIONSAssuring customers information was accurately input into the banking system. Accurate to detail and making sure customer payments reflected the proper amounts.SEPT 2016 – JAN 2017OPERATIONS ASSOCIATE, SEPHORAHelp keep the store running smoothly in collaboration with the operations team. Supporting the high standards that the clients expect. Completed daily processing and organization of damages, testers, and known theft product. Ensure all shipping and receiving activities are completed and executed within the store in a timely manner. Reviewing all visual elements in the store and communicate missing or damaged pieces to store leadership. Maintaining, organizing, cleaning the stockroom and sales floor areas as needed.JUN 2013 – MAY 2017DIRECT SUPPORT PROFESSIONAL, COMMUNITY SERVICES FOR EVERY1Provided support by demonstrating respect and teaching daily problem-solving skills. Provided transportation to community events and activities, as well as personal and medical appointments in company owned vehicles. Provided support to develop and maintain positive interpersonal relationships with the residents peers, with their families and within their community. Provided support by demonstrating respect and teaching daily problem-solving skills. Always ensuring the proper supervision and safety of program participants. Followed health and safety guidelines by providing prescribed medications, medical protocols, and nutritional requirements. Completed service documentation in an electronic medical record (EMR) system in accordance with all applicable state and federal rules and regulations.JAN 2011 – FEB 2012PERSONAL BANKER, HSBC BANK USAProvided a seamless end to end customer experience by advising them on appropriate products and services. Introduced, promoted, and assisted customers with digital banking solutions to meet customer needs Contribute to fulfil customer’s needs by providing personal banking products and services with a customer centric approach. Manage customer feedback and enquiries effectively. APR 2009 – JAN 2011FRONT END LEAD CLERK, PRICE RITEAccountable for cash office controls such as safe counts, reconciliation of cashier tills, preparation of deposits, generate various computer reports, prepare, and order coin, gift cards, etc. Organize, clean, and maintain cash office, front-end workstations. Supervise, train, and develop team members. Adhered to all front-end procedures, policies, and practices.