Andrea Carmona Email & Phone Number

Orange County, California, United States

• Manages room inventory at three full-service Marriott managed properties within the Orange County Cluster• Works in tandem with Events, Groups, Sales, and Function Space Managers to ensure transient strategies are updated in real-time to help maximize room nights and overall ADR• Collaborates with Senior Marketing Manager with different package options and ways to create higher visibility via Marriott.com and other social media outlets

Anaheim, California

• Monitors and understands the pricing of competitors, the dynamics of the local market, and demand generators• Maintained average RevPAR Index >120.0 against primary comp set during Q3 2020• Recovered nearly $9k in room revenue Q3 2020 as a result of central reservations agent errors

Santa Monica, Ca

Company support for Opera and Synxis and oversaw distribution, in terms of booking engine configuration, ensured that inventory distribution through all channels was in line with Proper's distribution strategy and closely monitored business shifts between channels. Furthermore, was in charge of rate mapping & loading, ensuring that rate parity is maintained at each property throughout all distribution channels, by championing Proper's monitoring tools (Triptease, OTA Insight). This role also included strategic involvement in direct channel and promotions,. Worked closely with property and corporate support teams alike.

Beverly Hills, California

- Established Revenue Management/Reservations Standard Operating Procedures to increase room revenue. -Led beta initiative to have one property take batch deposits for non-refundable reservations, resulting in $103k increase in revenue for June 2018- Provided back-of-house support to VP of Commercial and all Directors of Revenue in Opera and SynXis so they may focus necessary attention on revenue strategy. - Trained all new revenue managers/reservation team members at the property level in systems and Proper Hospitality best practices.

Remote

Supported with the day to day revenue management tasks for multiple properties located in: New York City, Toronto, ON Canada, Miami, FL and Playa del Carmen, QR Mexico: yielded hotel rates, analyzed revenue data, facilitated reporting, completed revenue meeting PowerPoint slides and notes, contacted Market Managers to implement promotions, as well as assisted multiple Directors of Revenue Strategies with any special needs and/or tasks.

San Francisco Bay Area

Involved with every aspect of the company’s centralized Consortia/RFP process along with managing the centralized rate loading process for all Commune Hotels and Resorts. Monitored the Opera Exchange Interface between Micros Systems, Inc – Opera and Sabre Hospitality Solutions for all new brand level rate plan creations and updates. Tested and implemented key distribution strategies to increase revenue opportunities.

Anaheim, California

Utilized NAVIS Narrowcast software to follow-up on sales leads to maximize inbound and outbound reservation conversion for two boutique hotels: Hotel Ménage (now Four Points Sheraton Anaheim) and La Casa del Camino. Created group blocks and entered rooming lists in Opera PMS. Assisted Director of Revenue Management with locating areas of opportunity to increase average daily rate (ADR) and conversion rate.

Huntington Beach, Ca

Reserved accommodations at Commune Hotels Regional Reservation Office for five unique boutique hotels. Managed incoming hotel reservations from wholesale agents and online travel agencies (OTAs) (e.g., Expedia.com, Booking.com, Orbitz.com, etc.) Replied to guest inquiries via email (e.g., hotel amenities, waitlist requests, pet policies, etc.)

Costa Mesa, Ca

Conducted call audits of Customer Service Advocates for quality assurance purposes. Analyzed information to build recommendations to reduce errors and improve process performance. Planned, prioritized, organized, and completed work to meet established objectives and deadlines. Served as subject matter expert to team members, supervisors and management staff.

Rancho Cucamonga, Ca

Captured action photographs for the Rancho Cucamonga Quakes Baseball Club. Worked alongside with the Director of Promotions to photograph promotional giveaways.

Anaheim, Ca

Created unique Guest vacation packages to the Disneyland Resort and Adventures by Disney destinations. Answered various Guest and Cast Member inquiries as a Sales Service Specialist. Supervised as many as 300 Cast Members in a call center environment by resolving escalated Guest concerns.

Bachelor Of Arts (Ba), Communications

Photojournalism

Associate Of Arts (Aa), Liberal Arts

Activities and Societies: El Don Newspaper Staff

High School Diploma, General Studies