Andrea Carmona Email and Phone Number
Revenue Manager with more than 20 years' experience in hospitality, specializing in revenue and reservations: finding ways to increase revenue and maintain distribution channels, ensuring seamless booking experiences for guests.
Marriott International
View- Website:
- marriott.com
- Employees:
- 179195
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Revenue Manager IMarriott International Mar 2022 - PresentOrange County, California, United States• Manages room inventory at three full-service Marriott managed properties within the Orange County Cluster• Works in tandem with Events, Groups, Sales, and Function Space Managers to ensure transient strategies are updated in real-time to help maximize room nights and overall ADR• Collaborates with Senior Marketing Manager with different package options and ways to create higher visibility via Marriott.com and other social media outlets
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Revenue ManagerEvolution Hospitality Jun 2019 - Feb 2022Anaheim, California• Monitors and understands the pricing of competitors, the dynamics of the local market, and demand generators• Maintained average RevPAR Index >120.0 against primary comp set during Q3 2020• Recovered nearly $9k in room revenue Q3 2020 as a result of central reservations agent errors -
Corporate Distribution & Revenue AnalystProper Hospitality Aug 2018 - Jan 2019Santa Monica, CaCompany support for Opera and Synxis and oversaw distribution, in terms of booking engine configuration, ensured that inventory distribution through all channels was in line with Proper's distribution strategy and closely monitored business shifts between channels. Furthermore, was in charge of rate mapping & loading, ensuring that rate parity is maintained at each property throughout all distribution channels, by championing Proper's monitoring tools (Triptease, OTA Insight). This role also included strategic involvement in direct channel and promotions,. Worked closely with property and corporate support teams alike. -
Corporate Revenue CoordinatorProper Hospitality Feb 2018 - Aug 2018Beverly Hills, California- Established Revenue Management/Reservations Standard Operating Procedures to increase room revenue. -Led beta initiative to have one property take batch deposits for non-refundable reservations, resulting in $103k increase in revenue for June 2018- Provided back-of-house support to VP of Commercial and all Directors of Revenue in Opera and SynXis so they may focus necessary attention on revenue strategy. - Trained all new revenue managers/reservation team members at the property level in systems and Proper Hospitality best practices.
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Area Revenue AnalystTwo Roads Hospitality May 2016 - Aug 2017RemoteSupported with the day to day revenue management tasks for multiple properties located in: New York City, Toronto, ON Canada, Miami, FL and Playa del Carmen, QR Mexico: yielded hotel rates, analyzed revenue data, facilitated reporting, completed revenue meeting PowerPoint slides and notes, contacted Market Managers to implement promotions, as well as assisted multiple Directors of Revenue Strategies with any special needs and/or tasks. -
Sales & Revenue Distribution SpecialistCommune Hotels + Resorts Oct 2015 - May 2016San Francisco Bay AreaInvolved with every aspect of the company’s centralized Consortia/RFP process along with managing the centralized rate loading process for all Commune Hotels and Resorts. Monitored the Opera Exchange Interface between Micros Systems, Inc – Opera and Sabre Hospitality Solutions for all new brand level rate plan creations and updates. Tested and implemented key distribution strategies to increase revenue opportunities. -
Group Reservations CoordinatorInterstate Hotels & Resorts Apr 2015 - Sep 2015Anaheim, CaliforniaUtilized NAVIS Narrowcast software to follow-up on sales leads to maximize inbound and outbound reservation conversion for two boutique hotels: Hotel Ménage (now Four Points Sheraton Anaheim) and La Casa del Camino. Created group blocks and entered rooming lists in Opera PMS. Assisted Director of Revenue Management with locating areas of opportunity to increase average daily rate (ADR) and conversion rate. -
Guest Experience PlannerJoie De Vivre - Commune Hotels & Resorts Nov 2013 - Feb 2015Huntington Beach, CaReserved accommodations at Commune Hotels Regional Reservation Office for five unique boutique hotels. Managed incoming hotel reservations from wholesale agents and online travel agencies (OTAs) (e.g., Expedia.com, Booking.com, Orbitz.com, etc.) Replied to guest inquiries via email (e.g., hotel amenities, waitlist requests, pet policies, etc.)
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Customer Service Quality/Audit RepresentativeOptumrx Sep 2011 - Aug 2013Costa Mesa, CaConducted call audits of Customer Service Advocates for quality assurance purposes. Analyzed information to build recommendations to reduce errors and improve process performance. Planned, prioritized, organized, and completed work to meet established objectives and deadlines. Served as subject matter expert to team members, supervisors and management staff. -
Photography InternRancho Cucamonga Quakes Apr 2011 - Aug 2011Rancho Cucamonga, CaCaptured action photographs for the Rancho Cucamonga Quakes Baseball Club. Worked alongside with the Director of Promotions to photograph promotional giveaways. -
Reservation Concierge Agent - Walt Disney Travel CompanyThe Walt Disney Company Feb 2002 - Jun 2009Anaheim, CaCreated unique Guest vacation packages to the Disneyland Resort and Adventures by Disney destinations. Answered various Guest and Cast Member inquiries as a Sales Service Specialist. Supervised as many as 300 Cast Members in a call center environment by resolving escalated Guest concerns.
Andrea Carmona Skills
Andrea Carmona Education Details
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Communications -
Photojournalism -
Liberal Arts -
Century High SchoolGeneral Studies
Frequently Asked Questions about Andrea Carmona
What company does Andrea Carmona work for?
Andrea Carmona works for Marriott International
What is Andrea Carmona's role at the current company?
Andrea Carmona's current role is Revenue Manager I at Marriott International.
What schools did Andrea Carmona attend?
Andrea Carmona attended California State University-Fullerton, San Francisco State University, Santa Ana College, Century High School.
What skills is Andrea Carmona known for?
Andrea Carmona has skills like Team Building, Synxis, Yield Management, Public Speaking, Proofreading, Hotel Booking, Digital Photography, Sales, Lanyon, Microsoft Powerpoint, Customer Retention, Photoshop.
Who are Andrea Carmona's colleagues?
Andrea Carmona's colleagues are Ravinder Dagar, Marsha Vanderbuilt, Denise Balducci, John Paul, Azzeddine Abdesslam, Arjun D., Frank Case.
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Andrea Carmona
Los Angeles Metropolitan Area
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