Andrea Arroyo Email & Phone Number

San Diego, Ca, Us

San Diego County, California, United States

Supervise Administrative Support positions across Association to ensure End-of Day and End-of Month processing align with association policies. Monitors and oversees the accounts payable function for all 14 branches, ensuring accuracy and compliance with financial protocols. Manage invoice verification, coding, and approval processes.Reconcile accounts payable ledger to the general ledger.Ensure timely processing of vendor invoices and expense report.Implement and enforce accounting procedures, including cash handling, cash advances, petty cash, and expense reports. Provide comprehensive training to directors and frontline staff on proper procedures. Ensures all YMCA policies & procedures, and financial reporting requirements are always adhered to. Collaborate with multiple departments, Branch Executive Leadership, and Department Heads to support internal audits effectively. Oversee the preparation of Facility Use Agreements and Independent Contractor (IC) packets, ensuring association policies are rigorously followed. Coordinate solutions for accounting anomalies in the operating software and correct errors promptly to maintain financial integrity.

Mission Valley

Provide guidance, support and delegate responsibilities for Business Center accounting staff, fostering a collaborative and productive work environment. Establish effective communication channels and conduct training sessions with branches and departments on EOD processes, NetSuite approvals, and IC packets. Manage daily tracking and processing of incoming invoices in NetSuite while handling incoming mail efficiently. Track and process refunds in Help Desk and Salesforce maintaining accurate records of transactions. Process and track all expense reports, check requests and cash advances for multiple departments and branches ensuring accuracy and compliance. Actively participated in the testing period for NetSuite implementation, offering valuable insights and feedback for the training manual. Responsible for maintaining and processing Independent Contractor packets.

San Diego County, California, United States

Oversee all daily operations of studio, account management, safety of studio, ensure all programs and teams are running and meeting budget.Manage phone calls/emails and correspondence.Partner with an assigned HR consultant to ensure HR process, policies, and procedures are being administered in a consistent manner.Provide administrative HR support to include assistance with processing documentation and records, onboarding of new and/or returning employees, and payroll.Conduct Annual Performance Reviews, HR events, Employee Communications and any studio meetings.Coordinating and partner with community partners to host social events for the community.Teach private lessons and group classes when needed.

Responsible for a caseload of high need foster youth participatingin the Guardian Scholars program, providing whole-person and comprehensive casemanagement services for higher education including: monitoring program participation/requirements,providing referrals to community partners, creating budgets, educating on study habits,ensuring basic needs are met, and maintaining regular contact. Additional administrative tasks such as database and report maintenance, event & training planning, manage and facilitate other program components such as Leadership Network for student career development.

Border View Family Ymca

Responsible for the development and control of department budgets. Manage all functions of the Membership & Child Watch Departments including customer service, communication, and member service, staff development and program implementation. Analyze membership units, sales, and retention in relation to budget and goals. Develop and implement new strategies for member & staff engagement and retention. Hiring, training, supervision, and support of Member Services, Child Watch and Kids Club staff. Maintenance of high standards of safety, service, and adherence to program guidelines as developed.Develop and implement branch operations plan to include branch planning, strategic planning, and communications plan. Work closely with all branch departments to ensure the quality of the member experience is outstanding. Foster and support community partnerships and assist with community event planning.Interim Health and Wellness Director- Supported department to ensure daily operations and programs operated to meet standards.

Mission Valley, Ca

Oversee Member Services staff including new staff trainings and development. Providing assistance and support to Membership Directors with membership accounts, issues, and conversion strategies. Serving as manager on duty for branch. Working with other department supervisors and directors to identify and improve branch department procedures.

Encinitas, Ca

Main responsibilities included providing excellent customer service by assisting in responding to membership and program issues, corrections and request. Maintain accurate information of branch, membership and programs in order to conduct tours, telephone and in-person service. Provided administrative support to the Community Outreach department.

Mission Valley, Ca

Main duties include general program and membership registrations, payments, and answering phones. Responsible for completing clerical and general office work when needed.

Bachelor'S Degree, Spanish Language And Literature

Department of Counseling and School Psychology-Counseling and Social Change student club 2015

Spanish Language And Literature