Andrea Daniela Castillo Gutiérrez Email & Phone Number

Heredia, Costa Rica

Alajuela, Costa Rica

As a dedicated Supplier Administrator within our family-owned convenience store business, I have played a pivotal role in managing the operations and ensuring the smooth supply of essential products to our valued customers. My responsibilities encompassed a wide range of tasks critical to the success of our business, including:Oversaw the end-to-end supply chain, maintaining optimal inventory levels to meet customer demand while minimizing carrying costs. This involved working closely with suppliers to ensure timely deliveries and stock replenishment.Prioritized customer satisfaction by ensuring the availability of essential items, addressing customer inquiries and concerns, and maintaining a welcoming store environment.Managed budgeting and financial planning for the supply department, monitoring expenses, and identifying cost-saving opportunities.

Alajuela, Costa Rica

Managed the company's financial transactions, maintaining an accurate record of all of them.Managed and kept up to date the company's accounts receivable.Thrived in fast-paced and high-pressure situations during peak business hours, maintaining composure and delivering exceptional service to multiple customers simultaneously.Maintained a professional appearance and demeanor at all times, upholding the company's standards of conduct and integrity.

Alajuela, Costa Rica

Ensured smooth and accurate cash, credit card, and electronic payment transactions, consistently maintaining a high level of precision and attention to detail.Demonstrated a commitment to exceptional customer service by actively engaging with customers, addressing inquiries, and assisting with their purchases. My goal was to create a positive and welcoming atmosphere that left customers with a lasting impression.Proactively address customer concerns and issues, effectively resolving them or escalating them to the appropriate department when necessary, ensuring that every customer left with a resolution and a smile.

Aws Cloud Practitioner, Information Technology

Technical In Web Development, Web Development

During my technical program, I acquired strong skills in HTML, CSS, JavaScript, Visual Basic, and SQL Server, enabling me to work.