• Prospectar ativamento clientes, conduzindo ligações e e-mails apresentando os serviços do escritório, gerando relacionamento e acordos comerciais.• Participar das reuniões semanais de alinhamento comercial e administrativo.• Gerenciar o pipeline de vendas, acompanhando as negociações e garantindo o cumprimento das metas estabelecidas.• Aprimorando controles de dados da área, através de planilhas e ferramentas.• Fornecer suporte administrativo a área jurídica na documentação necessária para Licitações.• Responsável pelo gerenciamento e registro dos leads no CRM e Marketing Digital.• Gerenciar os contratos de fornecedores e prestadores de serviços.• Supervisionar a manutenção e limpeza do escritório, estoque de materiais e controle do inventário dos ativos.

⦁ Responsable to entering the price list at the SAP sistem, and creating the new accounts, updates and analysis using SAP and Salesforce which includes set-up and maintenance of customer accounts ⦁ Control the Kpi regarding the news accounts create into 24 hours after received the request, reaching the personal goals⦁ Ensuring inbound data has been scrubbed and formatted to meet minimum requirements prior to input into SAP and Salesforce⦁ Responsible for reading contracts and loading pricing for accounts as appropriate and ensuring terms and conditions are properly setup in SAP⦁ Daily monitoring of shared email Inbox or direct contact with key internal customers including Contracts, Sales Operations Specialists, Order Management, Corporate Accounts, Sales, Service, or other functional areas⦁ Maintaining a high degree of data integrity, quality and consistency. Acting as a liaison for analyzing problems and resolutions relating to CMD⦁ Identifing weaknesses within processes and follow-up with recommendations to department manager

⦁ I was responsible for processing SAP orders to instruments and reagents. Supporting the sales team with all processs to attend the customers requirements (creating invoices, proposal and company documents)⦁ Processing orders of the big accounts and governement ⦁ I coordinated activities which required special handling to ensure delivery commitments are met, communicating order status, and related items as required⦁ Attend the weekly meeting to inform the order managment process⦁ Ability to review and comprehend customer sales agreements, products, purchase orders⦁ Expediting and coordinating flow of work between internal departments, working proposed agreements for conformity to company rates, rules, and regulations⦁ Interacting and guiding the Logistics Center to carry out deliveries to customers⦁ Worked to drive processes forward with continuous improvement objectives to streamline process. ⦁ Provided subject matter guidance to more junior team members ⦁ Provided customer related reports to management, sales and customer⦁ Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations⦁ Maintained strong telephone etiquette and ability to effectively engage with internal and external customers, peers and manages⦁ Checking and ensuring that the orders requests are following company policies and practices. And assist in-process troubleshooting⦁ Working autonomously within established procedures and practices within order management⦁ Working with the other teams whose work activities are closely related; suggestions improvements to existing processes and solutions to improve efficiency of the team.

⦁ Prepare and process all the service quotation to preventive and corrective maintenance at SAP System ⦁ Process RMA and outbound shipments for all service-related activities.⦁ Responsible for dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE⦁ Control all the customer technical support to determine shipment activities and work with the warehouse managing service deliveries⦁ Monitor RMA’s to ensure equipment is returned for complaint investigation handling⦁ Process purchase orders for billable service activities, which relate to service calls and preventative/ corrective maintenance events⦁ Responsible for the KPIs of the area and report improvements/failure the service department⦁ Analyze actively and identify new approaches to enhance business processes⦁ Act as service support providing activities in SAP and Salesforce (open workorder, service appointment and, update customer database)⦁ Good relationship with the Field Service Engineer ⦁ Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require⦁ Office organization⦁ Support with reports related to administrative expenses (travel, taxi) for the director⦁ Entry of overheads by cost center⦁ Supplier payment management⦁ Inclusion of purchase expenses through SAP and IBUY⦁ Management of meeting rooms and other collaborative spaces⦁ Responsible for launching the company's vehicle fleet⦁ Planning and execution internal and external events

⦁ Provide general support to the service team in performing administrative functions⦁ Work with all internal an external process to attend the customer in foodservice ⦁ Work with the Service Manager in process improvement initiatives in the Repair Center in foodservice⦁ Identify and implement process improvements to reduce operating deficiencies and improve productivity across products and client services⦁ Identify process improvements to reduce operating deficiencies and improve productivity⦁ Coordinating and execution of new and renewal of client contracts⦁ Ensure all transactions are executed in a timely and accurate manner to provide superior service⦁ Coordinated of 3 service technical in the food service repair

⦁ Prepare and Process all the sales quotation in SAP system⦁ Process the purchase orders of sales department ⦁ Coordinated of internal and external events and trade shows (develop visual identity for stands, hire general services, define the products to show, make promotions and campaigns, etc.)⦁ Gather new opportunities (leads) on trade shows and associations to improve sales reach⦁ Development of all marketing support material (brochures, gifts, flyers) ⦁ Sales promotions and materials: development of all the materials to support the sales team, in partnership with product development team (catalogues, flyers and sales brochures)⦁ Interface between product technicians and agency to develop press releases from all the new products to Brazilian medias⦁ Budget control, analysis and report to all the Market directors from the company in USA and Mexico⦁ Responsible for developing the annual calendar with marketing actions and distribute the tasks for the team.⦁ Coordination of 3 people

• Coordenação todo o processo de eventos para grandes feiras, treinamentos e palestras no setor de Biotecnologia (projeto de stands, montagem/ desmontagem, controle de participantes e pesquisa de satisfação pós-evento).• Assessoria a diretoria, gerência, vendedores e representantes de vendas no Brasil, elaborando propostas comerciais, documentos para licitação, relatórios de vendas e envio de informações relacionadas ao marketing.• Atendimento os clientes pós-vendas, cuidando de todo o processo e check list para instalação dos instrumentos. • Processamento dos pedidos de vendas nas fabricas internacionais, através de sistema integrado (Protheus, SAP ERP).• Alimentação e atualização o cadastro de clientes no sistema Microsiga Protheus (TOTVS).

• Fui responsável pelo planejamento, coordenação e execução de eventos médicos• Planejei todo o calendário anual de eventos médicos e institucionais, garantindo a execução das ações• Relacionamento com Sociedades Médicas e médicos patrocinados• Participei de congressos, jornadas e encontros, voltados para a classe médica• Organizei lançamentos de produtos da empresa: criação de convite, busca por locais, infra-estrutura, jantares, viagem de convidados (aéreo, hospedagem, transfer, inscrição)• Acompanhamento total do evento desde a sua execução até a finalização

• Atendimento sociedade médica no setor de vacinas para uso humano• Seleção de clientes para prospecção• Elaboração de propostas comerciais• Assistência à gerência comercial• Relatório mensal de vendas

Recepcionista Bilingue