Andrea Caulfield-Smith - Mcbt Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Leading the partnerships team at Visa, focussing on the B2B global travel ecosystem. By developing and managing key travel partnerships, we connect the world through the most innovative, reliable and secure digital payments network, which enables individuals, businesses and economies to thrive.

Stoke-on-Trent, England, United Kingdom

• A member of the University Executive Board, answerable to the Board of Governors with accountability for the strategic vision, direction and implementation of all marketing, communications, global recruitment, and.
• Implemented business plan focussed on specific KPIs to unlock increased student numbers through a hyper personalised approach.
• Oversaw website evolution driving 25% increased traffic and improved visitor experience.
• Relaunched University brand guidelines across 2,000 colleagues to positively promote and unify our brand.
• Worked with multiple stakeholders to develop and implement a triage package of complimentary HE support to 14,000 redundant and locally furloughed people.
• Created and installed two key strands of the University wellbeing strategy to positively impact staff engagement.

H89, Luton

• Responsible for ensuring the safety and security of all employees travelling on business, through a designated TMC, utilising the latest online tools and technology that matches our self serve ethos. Accountable for.
• Developed new travel policy framework to drive improvement of traveller compliance.
• Built RFP framework to identify new TMC partner who could support bespoke easyJet duty travel framework.
• Delivered zero cost increase on TMC costs.
• Implemented airline saving programmes with BA/Virgin/KLM and AF.
• Ongoing engagement with senior stakeholders and frequent travellers to monitor TMC performance.

The business development team are responsible for driving growth from our high yielding business customers. They work directly with corporate and travel management companies to further educate travellers on our extensive network, schedule and competitive fares structure, so that we remain a competitive choice when a traveller needs to fly on.

H89, Luton

• Accountable for leading a remote team of sales and account managers, responsible for growing easyJet market share within and across Europe. Through the application of thought leadership and innovation, identifying and.
• Delivered 29% improvement of business seats to easyJet through prospect and customer engagement utilising self-identified data driven innovation.
• Improved European Corporate portfolio by 14%.
• Designed and delivered a scalable, low cost remote based sales/account management team to increase customer interactions by 45% and revenues by 10% across portfolio.
• Deployed sales process improvements to drive customer engagement, that drove seat premium improvements of 11%.
• Consulted blue chip companies on travel programme improvements increasing FTSE footprint by 5% and DAX by 23%.

London, United Kingdom

Voluntary board position responsible for the governance of the association and supporting the secretariat in the delivery of both the membership and commercial objectives.

The Institute of Travel Management (ITM) is dedicated to supporting and developing all those involved in corporate travel. An associate director represents the ITM and connects with the ITM community to support the growth of members. They proactively support the ITM Board in driving activity to promote the education community with our members, whilst.

Virtual

• Responsible for leading a team of 4 Travel Industry Managers responsible for retaining and growing a portfolio of Travel Management Companies (TMC’s) by proactively enhancing partner relationships to drive customer.
• Drove significant new business (£126m) to Global Corporate Payments from engaged TMC Partners.
• Engaged 13 new TMC’s to become American Express Partners.
• Organised and held 4 successful Partner Events in the UK.
• Accountable for £2bn of charge volume for the UK market.
• Deployed Sales focussed strategy resulting in over £200 million pounds of new business.

Remote

• Accountable for coaching, guiding and leading a regional team of 5 remote sales managers with a new business-to-business acquisition target:
• Delivered £45m in new signings from a team with an average tenure of only 10 months in the role.
• Designed and Delivered On boarding/Training Programme for more than 50 employees to develop skills and enablers to drive success.
• Recruited 5 Business Development Managers in 18 months.
• Facilitated the revision of the Profile for Success for Global Corporate Payments and rolled out programme to all Sales Managers.
• Successfully facilitated a vast range of HR personnel challenges inter team.

• Focussed on the strategic approach to the Global Corporate Travel of a large blue chip client’s corporate travel programme in 55 markets through Europe, Middle East and Africa. Personally responsible for direction.
• Deployed CWT Online/Offline Customer Satisfaction Survey in 20 markets through EMEA.
• Developed an online visa tracking solution for employees to reduce inbound/outbound calls by 40%.
• Identified thousands of pounds of savings in an already mature programme.
• Executed and Implemented 90% of identified EMEA Initiatives for the client within 5 months.
• Conducted analysis to remove offline process and develop robotics that ensured online adoption of more than 95%.

Remote

• Responsible for the strategic development of Europe, Middle East and African Corporate travel relationships for a large blue chip client in 59 countries. Accountable for building client base, providing a quality.
• Delivered $1.2m (10% of total travel volumes) in cost savings within 12 months.
• Achieved online adoption of more than 90% across EMEA.
• Streamlined processes and drove additional revenue of $4.7m p.a. for American Express & $40,000 for the client.
• Conducted monthly meetings with key stakeholders across Europe and Emerging markets to present SLA/KPI and programme enhancements (including saving analysis).
• Delivered monthly traveller forums/webinars and roadshows to engage with internal customers to communicate programme enhancements.

• Accountable for leading a regional team of 7 remote sales managers with a new business-to-business acquisition target
• Delivered 120% of target in new signings from a team with an average tenure of only 2 years in the role.
• Pioneered the ability to charge non travel and entertainment related billings to the Corporate Card identifying significant potential new charge volume through the UK.
• Instigated partnerships with 3rd party travel partners for card charges driving millions in new signings.
• Deeply involved with the implementation of the British Airways/American Express Corporate Card delivering new business sales.
• Recruited and built a motivated, high-performing and cohesive team

• Recruited to drive new Corporate Card business acquisition through the mid market sector within the Northern England territory. Proven successes within the American Express Travel sales team for client engagement.
• Achieved 353% of annual sales target.
• Signed self generated leads through prospecting, cold calling and networking.
• Utilised internal tools to enable a focus on the most profitable accounts.
• Applied creativity to identify and deliver bespoke customer solutions.
• Engaged the US Sales Team to share best practice between countries.

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Accountable for the travel arrangements of the CEO and Top 20 MD's at a large Blue Chip company.

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