Andrea Cecchetto Email and Phone Number

Responsible for public service, branch operations, organizational development, service development and innovation, employee effectiveness, facilities, evaluation and outcome measurement.

Senior Manager responsible for organizational transformation. Directs the implementation of library strategy and innovation. Specializes in large-scale change and culture shift, and achieving organizational success through staff engagement and leadership development. Responsible for the library's organizational effectiveness program including staff development, organizational design, succession management, recruitment, staff satisfaction and performance management. Responsible for managing… Show more Senior Manager responsible for organizational transformation. Directs the implementation of library strategy and innovation. Specializes in large-scale change and culture shift, and achieving organizational success through staff engagement and leadership development. Responsible for the library's organizational effectiveness program including staff development, organizational design, succession management, recruitment, staff satisfaction and performance management. Responsible for managing MPL's award winning, staff-directed customer experience strategy, the Customer Service Revolution. Show less

Managed operations at the Markham Village Branch. Provided leadership and coaching to approximately 40 staff. Oversaw the implementation of MPL's C3 cataloguing system and the introduction of other customer service initiative including roving and merchandising.