Andrea Cerna, Mba Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Managed recruiting, onboarding, and training efforts for the AMRS West region, improving team retention and employee satisfaction scores with local management Project manager for the migration and implementation from a legacy production and distribution system to a streamlined integrated client platform for enhanced governance to control risk of sensitive client data and improvement of data integrityPartnered with internal stakeholders across business groups including data, business, and sales to streamline processes for data flow between internal systems and direct new supporting procedures resulting in increased efficiencies and a lowering of delayed client reporting by 7%

Greater Seattle Area

Our team partners across BlackRock to understand client needs and provide seamless reporting solutions and distribution services in support of Alternatives and US Financial Institutions Group investorsFocused in driving strategic projects to dramatically improve the client reporting experience, leveraging technology to create global consistency and efficiency

Seattle

Product manager of service for development and corresponding coordination with sales teams for the implementation of new UX functionalities and content on the customer online portalPartnered with the Client Business to provide oversight of the Operational Servicing of the firm's clients, including service delivery, developing service solutions and the enhancement of the overall client experienceServed as global subject matter expert for the firm's newest web reporting portal (Gateway), worked as part of a global team tasked with expanding Gateway functionality and the website's user base, solidifying daily business process and working with internal stakeholders to provide training on Gateway

Seattle

Researched and analyzed client and portfolio data (client holdings, fund performance, fund characteristics, transaction activities) to produce standard and custom reports to provide a full picture of clients’ investments across different product groups and regionsProvided supervision and guidance to the team regarding daily business functions acting as first point of escalation for production and distribution issues for more than 400 monthly and 350 daily reports Evaluated Microsoft Excel models, internal processes and procedures to identify inefficiencies and implement solutions for improvementProvided training sessions for all new Client Reporting Services hires on alternatives report production, internal CRM software and e-mail distribution tools

Seattle, Wa

Lead market research efforts to identify target market and measure customer satisfaction Created marketing and branding strategies to expand the customer baseAnalyzed the café’s Search Engine Optimization and website, and provided recommendations for improvement

Bellevue,Wa

Provided marketing and branding recommendations to improve their website and social media strategiesInitiated a tracking system for monitoring contracting opportunities in the public and private sector Created informational marketing brochures for new software productPrepared a compensation analysis report for employees across industries

Seattle, Wa

Organized and investigated upload errors to finalize an Asset Management Inventory Reconciliation Project.Reviewed variance analysis reports to complete quarterly reviews.Prepared Memos following GAAP and FASB regulations.

La Libertad, El Salvador

Aided in the completion of financing deals by reviewing Customer Acquisition Due Diligence forms for the major clients.

La Libertad, El Salvador

Provided competitive pricing of material costs by performing field research.Initiated and implemented a new machinery inventory tracking system.

Master Of Business Administration - Mba

Ba, Business Administration, International Business, Italian

Activities and Societies: Hispanic Business Student Association (HBSA), Association of Latino Professionals in Finance and Accounting.

Education record