- Train new colleagues to make beverages according to recipes and ensure product quality.

-Interact with customers via chat, email and calls.- Problem solving pre and post order while working closely with other departments to answer customer queries.- Monitoring shipping and reception of parcels localy and internationally.

- Point of contact for advertisers and agencies (SMB) for different types of inquiries in Spanish and English.- Creating solutions to support and expand the customer's self-serve advertising base.- Manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.- Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.