Director Clinical Operations
CurrentLead clinical operations encompassing CDAG and prescriber intake call center teams. Manage 125 front line employees in Ohio and California including an overnight team for global coverage. • Created work queue attestation quality check points generating a reduction in operational errors of IREs by 77% year over year. • Designed and implemented an internal SharePoint ticketing system to track cross functional departmental requests ensuring response time is within four business hours. • Doubled throughput and reduced staffing by 10% by rolling out team huddles, one on ones and performance metric dashboards. • Increased scheduled productivity by 89% year over year.• Configured Verint workforce management software for clinical implementation.