Andrea Cooley

Andrea Cooley Email and Phone Number

Manager, IT Architecture and Planning @ Grant Thornton International Ltd
Oldsmar, FL, US
Andrea Cooley's Location
Oldsmar, Florida, United States, United States
Andrea Cooley's Contact Details
About Andrea Cooley

Experienced consultant as Product Owner, Technical Senior Business Analyst, and Technical Writer with 20+ years in IT focusing on business requirements, user stories, acceptance criteria, and process improvements that deliver enterprise-wide solutions in an Agile environment. Highly organized and analytical with exemplary writing, communication, and presentation skills. A creative, analytical thinker with intellectual curiosity and a passion for problem-solving. Works well independently and as a part of a team. Mentor and Manager. Challenges thinking and status quo to drive improvement. Focused attention on rapid learning and overcoming obstacles. Offering new ideas and fresh approaches to complex problems. Thrives under limited direction with a high level of autonomy and latitude for independent judgment. Able to persuade and influence others on the best approach to take. Collaborates effectively with technical and non-technical peers in a professional manner. A self-starter who grasps the big picture as well as the details. Industry experience includes Information Technology, Healthcare, Finance, Banking, and Utilities.KEY AREAS OF STRENGTH & SUCCESS: Business Analysis | Stakeholder Communication | Writing Documentation | Organization | Planning | Gathering Business Requirements | Writing User Stories | Business Process Analysis & Mapping | Problem-Solving | Technical Writing | UI / UX | Decision Making | Self-Starter | Compliance | Analysis | Research | Training | Mentoring | Building Partnerships | Certified Scrum Master | Remote Worker | Team Player | Product Roadmap | LeadershipTECHNICAL EXPERTISE: Technical & Business Requirements Documentation (BRD) | Technical Documentation | Data Analysis | Software Development Lifecycle (SDLC) | System Architecture, High-Level Design (HLD) & Customization | User Acceptance Testing | Agile Methodology | Technical Support | Project Management Lifecycle | Artificial Intelligence | Natural Language Processing | Agile | Scrum | Azure Cloud | AWS Cloud | Enterprise ApplicationsAPPLICATIONS: Azure DevOps (ADO) | MS Word/Excel/PowerPoint/Outlook | Salesforce | Jira | MS Teams | Confluence | Miro | Figma | Snag It | Visio | Lucidchart

Andrea Cooley's Current Company Details
Grant Thornton International Ltd

Grant Thornton International Ltd

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Manager, IT Architecture and Planning
Oldsmar, FL, US
Website:
grantthornton.global
Employees:
699
Andrea Cooley Work Experience Details
  • Grant Thornton International Ltd
    Manager, It Architecture And Planning
    Grant Thornton International Ltd
    Oldsmar, Fl, Us
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  • Lexico
    Information Technology Consultant
    Lexico Feb 2024 - Present
    Milwaukee, Wisconsin, Us
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  • Randstad
    Product Owner & Business Analyst
    Randstad Sep 2023 - Nov 2023
    Diemen, Noord-Holland, Nl
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  • Tential Solutions
    Business Analyst
    Tential Solutions Jan 2023 - Jul 2023
    Annapolis, Maryland, Us
    Execute the client's technical vision with the solution architect team and other leaders and developers to help build a universal context platform as a managed service to provide global provisioning and user management for hundreds of thousands of users.Client: PricewaterhouseCoopersTechnology: Azure DevOps | GitHub | Miro | Lucidchart | Microservices | APIs | Context Service | Knowledge Graph | JSON | Agile•Worked with key stakeholders, architects, and developers to facilitate requirements gathering, define acceptance criteria and incorporate product features into well-defined user stories in Azure DevOps.• Conducted discovery and knowledge transfer sessions to elicit business and technical requirements.• Collaborated daily with both onshore and offshore resources, architects, developers, technical leads, and other analysts.• Refined user stories with the client, architects, technical leads, developers, and stakeholders using the scaled agile delivery model.• Participated in all scrum ceremonies, including PI planning and other scaled agile events.
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  • Sogeti
    Product Owner | Senior Business Analyst, Certified Safe Agilist
    Sogeti Jan 2022 - Dec 2022
    Paris, Paris - Issy-Les-Moulineaux, Fr
    Client: Greenway HealthProject: Healthcare EHR modernization project Technology: AWS Cloud | Microservices | APIs | EHR | Confluence | Miro | Context Service | JSON | Figma | UI UX | Agile• Documented the current state of the client’s 20+-year-old monolith EHR system, all pain points, and the future state for opportunities to enhance with a new UI UX and modular web design.• Produced a 24-month product roadmap of functionality by persona broken down by MVP.• Collaborated daily with key stakeholders, architects, technical leads, developers, and other analysts. • Wrote technical and business requirements as user stories with acceptance criteria.Client: Baptist Health South Florida Project: Salesforce MVP installation of Network Provider Management system.Technology: Salesforce | Cloud | Microservices | APIs |Jira | Agile• Provided leadership to the project, acted as engagement manager and Product Owner.• Translated product features into well-defined user stories and acceptance criteria in JIRA.• Owned, prioritized, and maintained the product backlog.• Worked closely with the UI/UX team from concept through to deployment using Miro and detailed annotations.
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  • Scion Analytics
    Product Owner & Senior Business Analyst
    Scion Analytics Jun 2021 - Jan 2022
    Tampa, Florida, Us
    As a Product Owner and Senior Business Analyst, my dual responsibilities included:• Providing the product roadmaps for 2 Artificial Intelligence platforms in the GovCon RFP to Proposal vertical.• Gathering business requirements from our clients to write user stories and acceptance criteria for both platforms.• Hosting sprint refinement meetings with two development teams to groom the backlogs and refine user stories for sprint work.• Led ROM meetings with the development teams to gather the level of effort estimates for ROM pricing.• Partnering with my team to assist in regression testing on new product releases.• Mentoring junior colleagues in navigating their way in a startup and establishing business processes.
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  • Pscu
    Senior Business Analyst
    Pscu May 2020 - Jun 2021
    St Petersburg, Florida, Us
    • Remote self-starter responsible for leading a year-long initiative as part of the Smart Requirements project to collect, analyze, and document the current state of over 800 forms and 45,000 fields.• Provided advanced data analysis and reporting using formulas and pivot tables in a multi-tabbed Excel workbook to stakeholders.• Analyzed requirements, problem-solved on how to reduce client touchpoints, eliminate paper forms, automated internal and external data sharing, reduced manual steps, minimized hand-offs, and improved the overall experience for PSCU.• Interviewed key stakeholders, business, and technical SMEs to gather detailed business requirements, understand pain points, and plan the related business work and process changes required to support the transition to the Easy Send digital platform.• Wrote two Business Requirements Documents (BRDs), including detailed business requirements, assumptions, dependencies, and risks for two different technology-phased releases of the Smart Requirements project.• Advised the data governance team on the results of the data analysis and made recommendations to use consistent terminology and the need for creating a detailed process for managing changes to the forms data, as they are constantly changing and will need to move from a manual process to an automated process.
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  • Triad
    Senior Business Analyst
    Triad May 2018 - Mar 2020
    St Petersburg, Florida, Us
    • Self-starter in a fast-paced agile environment who engaged quickly with key stakeholders and the product owner to explore technical solutions that would improve efficiencies and increase productivity in Salesforce, and other enterprise application systems.• Gathered business requirements, wrote user stories, and documented acceptance criteria in Azure DevOps.• Work closely with the development team to design solutions to user stories, managed the product backlog, defined release objectives, and performed acceptance testing of new features and enhancements in the release.• Documented business processes, wrote system documentation for developers, and created Visio network diagrams and process flows.• Obtained sign-off from key stakeholders on the requirements documents, proposed systems, processes, and business rules.
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  • Health Services Advisory Group, Inc. (Hsag)
    Senior Business Analyst & Senior Technical Writer
    Health Services Advisory Group, Inc. (Hsag) Apr 2016 - Feb 2018
    Phoenix, Arizona, Us
    • Wrote technical documentation to support all NCC ESRD data reports, requirements documents, data dictionaries, and technical approach documents.• Gathered business requirements for user stories and acceptance criteria and managed the backlog.• Wrote Patient Contact Utility (PCU) user manual for end users, documented training materials, and developed quick start guides. • Provided NCC ESRD data analysis to the Centers for Medicare and Medicaid Services (CMS).
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  • Nca Consultants
    Senior Business Process Analyst Consultant
    Nca Consultants Jun 2013 - Feb 2018
    • Elicited, documented, mapped, analyzed, and improved business processes in order to cash in Salesforce.• Facilitated discovery sessions with all department heads.• Wrote Standard Operating Procedures (SOPs) for each company department and functional area.• Created process flow charts and diagrams in Visio for each business process within the organization.• Provided consulting and recommendations on the implementation of process improvement initiatives to the CEO.
  • Bristol-Myers Squibb
    Senior Business Analyst & Knowledge Management
    Bristol-Myers Squibb Nov 2015 - Apr 2016
    Lawrence Township, Nj, Us
    • Responsible for managing large-scale global documentation projects in the US, APAC and EMEA for the global Knowledge Management System (KMS) while providing the highest quality service to BMS. • Updated 100+ documented human resources policies, procedures, and business processes for KMS by working closely with internal stakeholders to design and create documentation for multiple business units.• Worked closely with global stakeholders to create global training materials and delivered global training to EMEA and APAC to assist users in navigating KMS containing SOPs, policies and procedures, and business processes.• Worked closely with global stakeholders to document content for multiple global business units and departments.
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  • Wellcare Health Plans
    Senior Marketing Web Content Writer
    Wellcare Health Plans Mar 2015 - Nov 2015
    Tampa, Florida, Us
    • In an Agile environment, led efforts with business partners and project teams to gather and understand business requirements and goals to document content messaging strategy from conceptual briefing to final copy and proofing. • Wrote and edited web content that embodied user experience and content design principles, best practices and procedures while meeting project goals and end user needs. Ensured online content complied with corporate brand standards, web style guide, legal and compliance. • Led the development of content style guides, messaging strategies and best practices while partnering with other team writers to leverage ideas and recommendations. Wrote developer guide on how to maintain new website for technical support.
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  • Self
    Professional Writer
    Self Mar 2013 - Feb 2015
    Provided content writing to over 40 small businesses consisting of website content, brochures, articles, resume writing, Standard Operating Procedures (SOPs), policy and procedure, business process, eBooks, direct mail, social media content, social media management, blogs writing, sales letters, and LinkedIn training.
  • Duke Energy Corporation
    Senior Business Process Analyst
    Duke Energy Corporation Jul 2012 - Mar 2013
    Charlotte, North Carolina, Us
    • As part of the Governance team, facilitated business process workshops with key stakeholders, project managers and SMEs to identify new business processes and procedures because of the billion-dollar Grid Modernization project.• As a result of the workshops, over a hundred business-related SOPs had to be re-written and over a thousand business process maps had to be re-drawn and wrote corresponding technical support documents.
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  • Corinthian Colleges, Inc.
    Senior Business Analyst
    Corinthian Colleges, Inc. Oct 2010 - Dec 2011
    Santa Ana, Ca, Us
    • Worked with business owner to write business requirement documents for a large-scale, web-based business process management applications integrating enterprise wide applications for Financial Aid processing.• Documented and validated requirements from interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, data analysis, and workflow analysis.• Wrote documentation for all financial aid processing web-based applications including step-by-step technical documentation, workflows, training material and user documentation.
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  • Walt Disney World
    Senior Technical Writer
    Walt Disney World Aug 2009 - Oct 2009
    Lake Buena Vista, Florida, Us
    - Wrote Technical Design Document for hotel revenue optimization system.- Documented triage support reference guide documentation and technical support procedural documentation as part of disaster recovery.
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  • Jpmorgan Chase & Co.
    Senior Business Analyst
    Jpmorgan Chase & Co. Apr 2008 - Aug 2009
    New York, Ny, Us
    • Documented current business processes and collaborated with users in identifying, defining, and documenting process improvement options and alternatives for the billion-dollar Global Foreign Exchange Transaction Manager project.• Documented functional requirements specifications based on documented business process descriptions. • Collaborated with system architects, technical design team, developers and subject matter experts to document network and system architectural diagrams in Visio. • Developed and implemented document standard for proprietary IT delivery methodology per department standards to ensure content was complete and accurate.
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  • Bisk
    Business Analyst
    Bisk Jul 2007 - Dec 2007
    Tampa, Fl, Us
    • Documented and validated requirements from interviews, document analysis, requirements workshops, business process descriptions, use cases, business analysis, data analysis, and workflow analysis. • Initiated communication and collaboration with external and internal clients to analyze information needs and requirements to deliver and maintain SDLC and Project Management Lifecycle analysis.• Participated in support systems development efforts, testing, acceptance testing, implementation activities and user training.
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  • Self
    Co Author
    Self Jan 2007 - Jul 2007
    • Co-Authored a Dummies book with a local medical doctor on the topic of healthy aging.
  • Wellcare Health Plans
    Technical Writer
    Wellcare Health Plans Sep 2006 - Dec 2006
    Tampa, Florida, Us
    • Wrote all website content for the entire WellCare of Ohio Medicaid website for end users and medical providers.• Wrote provider and user guides for WellCare of Ohio Medicaid plan, as well as quick start guides and release notes.• Worked with the product team and QA, participated in systems development efforts, testing, acceptance testing, implementation activities and user training for the WellCare of Ohio Medicaid plan.
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  • Ikon Office Solutions
    Proposal Manager
    Ikon Office Solutions Mar 1997 - Oct 1999
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  • Utility Partners Llc
    Marketing Manager
    Utility Partners Llc Jan 1995 - Jun 1996
    Gulfport, Mississippi, Us
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  • Pricewaterhousecoopers
    Senior Technical Writer & Training Instructor
    Pricewaterhousecoopers Jan 1994 - Jan 1995
    Gb
    View

Andrea Cooley Skills

Technical Writing Blogging Copywriting Marketing Social Media Newsletters Web Content Training Writing Editing Content Management Content Strategy Business Analysis Process Improvement Proofreading Content Development Proposal Writing Ghostwriting Email Marketing Software Documentation Business Process Technical Documentation Web Content Writing Social Media Marketing Project Management Writing For The Web Business Process Improvement Leadership Strategic Planning Marketing Strategy Microsoft Word Microsoft Powerpoint Agile Methodologies Microsoft Visio Sharepoint Sales Microsoft Office Framemaker Robohelp Itil Root Cause Analysis Root Cause Problem Solving Root Cause Creative Problem Solving Problem Management Decision Making Communication Personal Development Life Skills

Andrea Cooley Education Details

  • University Of South Florida
    University Of South Florida
    English-Professional & Technical Writing

Frequently Asked Questions about Andrea Cooley

What company does Andrea Cooley work for?

Andrea Cooley works for Grant Thornton International Ltd

What is Andrea Cooley's role at the current company?

Andrea Cooley's current role is Manager, IT Architecture and Planning.

What is Andrea Cooley's email address?

Andrea Cooley's email address is bc****@****ail.com

What is Andrea Cooley's direct phone number?

Andrea Cooley's direct phone number is +172727*****

What schools did Andrea Cooley attend?

Andrea Cooley attended University Of South Florida.

What are some of Andrea Cooley's interests?

Andrea Cooley has interest in Science And Technology, Children, Education, Health.

What skills is Andrea Cooley known for?

Andrea Cooley has skills like Technical Writing, Blogging, Copywriting, Marketing, Social Media, Newsletters, Web Content, Training, Writing, Editing, Content Management, Content Strategy.

Who are Andrea Cooley's colleagues?

Andrea Cooley's colleagues are Sadia Asad, Aristo Mweetwa, Tatiana Kogan, Albertus Wahyu Daryono, Maria Garcia, Craig Hoffner, Rodger Flynn.

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