Andrea Crescini

Andrea Crescini Email and Phone Number

Lead Analyst - Customer Insights - Strategy and Business Intelligence @ Sky Italia
Bergamo, Lombardy, IT
Andrea Crescini's Location
Greater Bergamo Metropolitan Area, Italy
Andrea Crescini's Contact Details

Andrea Crescini personal email

n/a
About Andrea Crescini

Hi 👋, I am Andrea, aka Crescio, I'd love to connect if you are open to it :) ❤️I love exploring Emerging Technologies, sharing knowledge, and learning more about AI Ethics.👨🏻‍💻I am an Analytics expert with 10+ years’ experience delivering and supporting initiatives, projects and programs to implement process, automation, transformation and reporting deliverables & to contribute to business intelligence, strategy and data analysis. The teams I worked with the most are: Analytics & Data, Operations, Digital, IT, PMO💻+📘• I currently work in the telecommunication sector at Sky Italia, part of Sky Group (a Comcast Company) as an Expert (Manager Level) Analyst - Customer Insights, Strategy & BI, reporting to the Head of Customer Insights. I am part of the operations excellence & transformation team.• Previously, I worked abroad (UK 5-6 years) in the technology sector at ARM Ltd. and in retailing companies with multi-billion-pound turnover as part of the delivery engineering transformation team and as lead analyst. • I graduated from the University of Warwick (Business) with a STEM degree from the Polytechnic University of Milan.💡Specialties:• Engaging stakeholders to understand performance and its drivers in multiple business areas • Interacting with Senior-Director level stakeholders to gather requirements • Driving digital transformation initiatives and providing insights. • Supporting new data & BI tool roll-outs and their automation• Proficient in BI tools (SQL | Tableau | PowerBI | Python)• Leading analytics initiatives & metrics/KPI definition• Implementing enterprise wide reporting solutions• Extensive experience working with global teams• Analysing commercial & operational datasets• Leveraging proprietary data • Defining metrics and KPIs _____________________________________My posts are my own and do not reflect the opinions of my current, past, or future employers.

Andrea Crescini's Current Company Details
Sky Italia

Sky Italia

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Lead Analyst - Customer Insights - Strategy and Business Intelligence
Bergamo, Lombardy, IT
Website:
sky.it
Employees:
4953
Andrea Crescini Work Experience Details
  • Sky Italia
    Lead Analyst - Customer Insights - Strategy And Business Intelligence
    Sky Italia
    Bergamo, Lombardy, It
  • Sky Italia
    Lead Analyst - Customer Insights - Strategy & Business Intelligence
    Sky Italia Aug 2021 - Present
    Milan, Lombardy, Italy
    • Transition proof of concept (PoC) reports, tools and/or capabilities into a BAU state. Main contributions: — Supported the automation of the Operational Performance reporting suite for Sky Italia. — Managed the operational performance monitoring of the new Virtual Agent at launch.• Defined customer behavioural & operational metrics/KPIs to monitor/ measure/ analyse/ improve the business performance of Sky digital & human channels such as Call Centre, Virtual Agent (VA)/Chatbot/Messaging, Self-Care Web/App.• Gathered & analysed requirements for multiple “Big Data 2.0” initiatives. The main digital transformation project aimed at enhancing the company’s data capabilities by bringing multiple data sources on Google Cloud Platform.
  • Arm
    Senior Engineering Analyst
    Arm May 2020 - Jul 2021
    Cambridge, England, United Kingdom
    • Supported the roll-out and usage of a new tool for Capacity Planning & Resource Management (Appointed Data Owner).The tool enables the delivery of the 5-years engineering roadmap (100+ projects, 2000+ engineers).• Gathered requirements from director-level stakeholders and rolled-out enterprise-wide reporting solutions using Tableau/PowerBI. Main contribution: Balanced Scorecard - Built dashboards to measure business performance. Audience: Ops Leadership.•Improved and documented processes. Created training materials and video tutorials. Demoed tools to main stakeholders.
  • Arm
    Senior Operations & Reporting Analyst
    Arm May 2019 - May 2020
    Cambridge, United Kingdom
  • Iceland Foods
    Lead Analyst - Commercial Insights
    Iceland Foods Aug 2015 - Apr 2019
    Chester, United Kingdom
    • Built Customer models for CRM and Online to deliver actionable insights.• Integrated multiple data sources to enhance customer knowledge and to deliver insights.• Used and provided insight from our data to make recommendations for change within the business.
  • Diageo
    Supply Chain Analyst – Consultant
    Diageo Nov 2014 - Jan 2015
    London, United Kingdom
    • Redesigned 25 processes within the areas of logistics-warehousing and proposed a performance monitoring framework.
  • Wmg, University Of Warwick
    M.Sc. Engineering Business Management
    Wmg, University Of Warwick Aug 2013 - Oct 2014
    England
  • Heineken
    Sas Business Intelligence Programmer Analyst – Consultant
    Heineken Aug 2010 - Nov 2012
    Milan Area, Italy
    • Member of a team of 4 consultants. Implemented, continuously improved, and maintained the Heineken SAS-based reporting system by leveraging SAS BI technologies. Result: completed 10+ cross-functional BI, data integration and reporting projects
  • Hexe S.P.A.
    Sas Business Intelligence Analyst
    Hexe S.P.A. Jul 2010 - Nov 2012
    Milano, Italia
    • Hexe S.p.a core competencies are in the BI field.• Hexe S.p.a is an Alliance Silver Member of SAS Global Alliance & Channel Program.• SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market that has been giving customers around the world THE POWER TO KNOW®
  • Ubi Banca
    Credit Risk Analyst
    Ubi Banca Apr 2009 - Apr 2010
    Bergamo Area, Italy
    • Analysed the risk to 9 banks of the Group of its customers defaulting on loans delivering regular and ad-hoc reports of credit risk.

Andrea Crescini Skills

Sas Teradata Sql Sql Rdbms Data Analysis Business Intelligence Python Machine Learning Regression Models Reporting Systems Kpi Reports Marketing Customer Insight Problem Solving Teamwork English R Spreadsheets Leadership Microsoft Excel Analytics Analytical Skills Microsoft Office Microsoft Powerpoint Microsoft Word Linux Statistics

Andrea Crescini Education Details

Frequently Asked Questions about Andrea Crescini

What company does Andrea Crescini work for?

Andrea Crescini works for Sky Italia

What is Andrea Crescini's role at the current company?

Andrea Crescini's current role is Lead Analyst - Customer Insights - Strategy and Business Intelligence.

What is Andrea Crescini's email address?

Andrea Crescini's email address is an****@****live.it

What schools did Andrea Crescini attend?

Andrea Crescini attended University Of Warwick, Politecnico Di Milano, Politecnico Di Milano.

What are some of Andrea Crescini's interests?

Andrea Crescini has interest in Science And Technology, Education, Environment, Economic Empowerment.

What skills is Andrea Crescini known for?

Andrea Crescini has skills like Sas, Teradata Sql, Sql, Rdbms, Data Analysis, Business Intelligence, Python, Machine Learning, Regression Models, Reporting Systems, Kpi Reports, Marketing.

Who are Andrea Crescini's colleagues?

Andrea Crescini's colleagues are Michele Cagiano De Azevedo, Mohammed Ouajjif, Alberto Lombardi, Anna Zentilomo, Claudia Solinas, The Wolf, Alberto Dorsi.

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