Andrea Croak Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

• Built page layouts and email templates according to customer parameters utilizing reusable code and leveraging HTML5, CSS3, LESS, Bootstrap, Python(Django), and JSON. Updated database entries utilizing mySQL.• Implemented web design and development principles to build stable software for B2B and B2C SaaS platforms.• Monitored websites utilizing Sentry and Splunk to quickly rectify front-end-related issues.• Documented bug reports, tickets, and code changes into JIRA, RALLY, Bitbucket and GIT commit messages.• Consistently updated and added to internal WIKI documentation on Confluence.• Identified UX pain points and provided knowledgeable recommendations• Peer reviewed code (Bitbucket), troubleshot, tested, and remedied issues before software deployment. Monitored and troubleshot Jenkins builds.• Mentored team members and worked to provide a wide variety of knowledge and insight on internal platforms and their usages.• Worked closely with Product Managers, Product Owners, and other Product teams to deliver quality code quicky (SCRUM and Kanban).

Pleasanton, California, Us

• Assist with migration of existing clients to modern versions of our applications, B2B and B2C SaaS eCommerce applications.• Support clients and end users with varying levels of technical skill in understanding our systems.• Troubleshoot, debug and help fix issues generated from internal QA and clients in all areas of a modern technology stack.(utilized HTML, CSS/LESS, Bootstrap, Javascript, JSON, SQL, Django and Python)• Collaborate with and Core Software Engineering teams to recommend product enhancements based on client requests and feedback.• Work with Technical Account Managers and Project Managers using Agile methodologies to integrate new clients on to our suite of web-based digital gifting products. This will involve hands on development in both the front and back ends as well as recommending best practices based on the structure of our platforms.

New York, Ny, Us

• Completed intensive Fullstack Web Development program covering HTML, CSS, JavaScript, Node.js, React, and more.• Developed fullstack projects showcasing expertise in front-end and back-end development.• Collaborated on team projects to deliver top-notch web applications with diverse group members.• Received mentorship from industry experts, acquiring valuable insights and skills.• Utilized modern development tools and technologies for hands-on experience.

At TechPort this position handles many different facets of the company. TechPort is an Apple Authorized Service Provider (AASP), and can repair computers out of AppleCare Warranty, in AppleCare warranty, and computers with AppleCare+.The Lead ACMT successfully repairs any Macintosh Computer (in and out of Warranty), while also sharing responsibility for customer communications and support, intake procedure, pick up procedures, generation of repair estimates, receiving timely payments, updating internal database notes and ticket management, as well as bench maintenance. This position also requires a deep familiarity of troubleshooting and repairing a wide range of PC laptops and desktops (Dell, Lenovo, HP, Acer, Asus etc).Lead ACMT works with both average and power users, answering questions and providing educational opportunities and reference material where available. They also work with high profile clients (such as lawyers, doctors, corporations) to help manage,protect, or migrate sensitive and personal data from harm.Removal of Malware, Adware, Viruses and an a deep understanding of diagnostic processes, error codes and remedies is a must. Repair Ticket management in RepairShopr and GSX. Familiarity with Data Recovery programs such as Disk Drill, DiskWarrior, Data Rescue.

Working in a fast-paced startup company environment, this position involved developing templates for automated data-driven publishing as well as configuring online user forms to collect real-time data to be used in the current automated process/template.These customizable templates are offered through an online portal where users get immediate results from the templates developed. The same portal retrieves high-resolution PDFs for print production which were produced by Adobe InDesign.We utilized the Wave 2 configuration tool and rules engine in conjunction with XML and Adobe Indesign to complete this project.

Portland, Maine, Us

The duties of the Student Administrative Assistant to the Business and Financial Aid Offices included basic filing( for Accounts Payable, Business, Financial Aid and Registrars Offices), internal database management of student contact/financial/eduction information through PowerFAIDS and Jenzebar, educating fellow students about financial aid opportunities/loan payment/loan refinancing, assisting with internal administrative events, and Plant Care.

Portland, Maine, Us

Master'S Degree, Computer Science

Web Development Immersive

Bachelor Of Fine Arts (B.F.A.), Illustration

Education record