Andrea Salas Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canadá

Peru

• Managed budget of approximately $2 million CAN for 10 offices across Peru
• Applied best service practices to achieve 94% satisfaction on internal client survey
• Built and managed a team of 32 staff in Maintenance, Housekeeping, Food and Beverage Service, Front Desk and Correspondence departments; achieved 15% increase in internal client satisfaction survey because of new.
• Led planning of cost-effective facility renovations including led lighting, light sensors, and tap filters to reduce energy and water consumption; achieved 10% savings in first year of renovations

Peru

• Managed newly implemented software (Market Metrix) to receive guest surveys; analyzed data and tendencies while identifying opportunities to improve service
• Managed customer inquiries and concerns and ensured that matters were resolved in a timely and effective manner
• Led acquisition, implementation, and training of new software (Revinate) to monitor customer satisfaction on social media
• Implemented strategies for managing Trip Advisor and procedures for Mystery Shopper

Lima, Peru

• Coordinated marketing, ecommerce, and public relations efforts for new hotel opening
• Led launch of corporate loyalty program; communicated to more than 200 associates
• Increased hotel yearly revenue through trade-offs, sponsorships, photo sessions, film productions, and special edition publications

Lima, Peru

• Supervised team of 30 housekeepers, laundry assistants, and public area cleaning staff
• Ensured team delivered high-quality service, complying with all corporate standards
• Cross-trained in all rooms division areas

Mexico City Area, Mexico

• Strengthened media relations and presented hotel services to diplomatic community
• Created, developed, and implemented marketing and public relations plans to re-position newly branded hotel, achieving fast media and public awareness to generate more business

Hilton Amsterdam, Hilton Cartagena, And Hilton Nassau

• Increased sales of local events and started hotel social media exposure for Hilton Cartagena – Business Development and Finance
• Introduced and implemented corporate sustainable program for Hilton Amsterdam – Operations and Human Resources
• Supported front desk and housekeeping for Presidential Summit 2009 for Hilton Trinidad and Conference Center, Trinidad and Tobago Nassau, The Bahamas:
• Supported business development area; created and developed social media profiles, launched newly renovated lounge, performed corporate sales visits, and innovated new alliances with cruise ships to generate day-pass.

Business Management, Business Administration And Management, General

Master Of Business Administration (M.B.A.), Business Administration With Emphasis In Management And Marketing

Bachelor'S Degree, Hotel, Motel, And Restaurant Management, 3.74 / 4.0

Activities and Societies: Swimming, Study Abroad, Gourmet Night, Internships Abroad, Recruiting for new students, Ambassadors, Alumni.