Andrea De Melo Email & Phone Number

Saint Clements, On, Ca

Kitchener, Ontario, Canada

Waterloo, Ontario, Canada

Responsible for the management of the Professional Services team globally and overall delivery of services to Social Solutions' Penelope software customers. Provides strategic direction and leads best-in-class service delivery for the Professional Services organization, implementation and customized services teams, providing tools to our customers to help them achieve their goals.Athena Software was acquired by Social Solutions in 2021.

Waterloo, Ontario, Canada

Responsible for the management of the Professional Services team globally and overall delivery of services to Athena Software's customers. Provides strategic direction and leads best-in-class service delivery for the Professional Services organization, implementation and customized services teams, providing tools to our customers to help them achieve their goals.

Kitchener, Ontario

Cambridge, Ontario

Performs daily operations, support, and maintenance of all security technologies centric to Privileged Access related information security solutions. These areas include but are not limited to, password management systems, policy deployment and privileged group access.- Manages activities for multiple fast-paced and highly visible projects, to minimize and reduce delays, drive efficiencies in the technical project team, and ensure milestones are met.- Primary objective was to apply a layer of security to privilege server access using the Cyber-Ark Privileged Identity Suite. - Critically evaluate information gathered from multiple sources, collaborating with subject matter experts to establish the technical requirements and develop specifications. Employ strong analytic and project management skills to reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs.- Manage global training requirements, personally conducting weekly as well as focused groups as needed. - Assists in Incident Response activities and ensures timely reporting & remediation of security control gaps and vulnerabilities to the environment

Waterloo

Coordinate with developers, programmers and support staff during the project implementation of custom, report intensive web, desktop and mobile applications.Participate as the IT representative during sales meeting and negotiations. Provide proposals, estimates, workflows and timelines based on initial meeting discussions. Create and execute comprehensive custom training program for client project team members. Provide software manuals and client specific user documentation. Participate in additional projects as a technical resource for executive-level staff.

Worked in Rome as an English Language Instructor conducting 2 – 3 hour classes ranging from beginning to advanced levels for professional and adult students.Specific skills acquired while abroad:Demonstrated public speaking/training self-confidence Improved communication skills Increased confidence, independence and initiative Superior travel planning skills Enhanced sensitivity to customs Ability to maintain an open mind Appreciation of world architecture, music and cuisine Awareness of European politics and economics

Design and implement custom, dynamic, database-driven intranet/internet software applications. Integrate applications with multiple technologies including Flash, Commerce Server, XML as well as multiple data stores. Responsible for maintaining, modifying and updating the corporate intranet website. Attend vendor/client meetings during proposal negotiates and to discuss application design. Meetings would be in-person, via NetMeeting or conference calls.

Diploma, Computer Programmer

Bachelor Of Science, Psychology

Currently working through the requirements for a Bachelor of Science degree, majoring in Psychology, on part time basis.