Andrea Dibisceglia Email & Phone Number

Copenhagen, Dk

København, Capital Region, Denmark

- Deliver outstanding customer satisfaction by efficiently and skillfully addressing incoming requests through various channels, such as email, Amazon, and live chat. - Ensure smooth order processing and resolve repair, exchange, and return requests for SOUNDBOKS and future products. - Actively engage in enhancing the customer journey by utilizing insights and feedback to improve the overall customer experience continuously. - Work closely with the Operations team to optimize shipping and delivery processes in Europe and the US, ensuring effective logistics and timely order fulfillment. - Show linguistic flexibility by providing accurate communication and translations for support channels, meeting diverse customer needs in languages like English, German, Danish, and French. - Use advanced problem-solving skills to tackle complex customer inquiries and offer effective solutions, building strong customer relationships. - Promote a culture of teamwork and collaboration, partnering with colleagues to achieve common goals and deliver exceptional support. - Demonstrate excellent organizational skills to handle high volumes of inquiries, keep detailed records, and ensure smooth operations within the support function.

København, Capital Region, Denmark

- Consistently tried to exceed sales targets by offering excellent product knowledge and engaging with customers to boost sales and provide personalized experiences.- Maintained store appearance and cleanliness to meet brand standards, ensuring attractive displays and a pleasant shopping environment.- Assisted customers in fitting rooms, going above and beyond to meet their needs.- Efficiently handled cashier duties, ensuring accurate transactions and a smooth checkout process for customers.- Managed incoming shipments and ensured products were well-stocked on the sales floor, providing a wide selection for customers.- Collaborated with management to address and resolve store issues, contributing to a positive work atmosphere.- Shared product information with customers, helping them make informed choices and fostering brand loyalty.- Followed company policies and promptly reported any violations, promoting a culture of honesty and integrity.- Supported special projects assigned by management, showing flexibility and dedication to store success.- Worked well with teammates, delivering exceptional customer service through teamwork and cooperation.

Berlin, Germany

- Skillfully handled a wide range of customer inquiries and complaints in an online retail setting, utilizing advanced CRM software (Salesforce) to ensure prompt and satisfactory resolutions.- Effectively communicated with customers and various departments through telephone, social media, and email, catering to diverse markets across Italy and Europe (UK, Denmark, Sweden, Finland).- Collaborated with logistical partners and warehouses to locate missing packages, demonstrating exceptional problem-solving and coordination skills.- Assisted in the training and onboarding of new agents, sharing expertise and contributing to the development of a high-performing customer care team.- Responded to customer inquiries via inbound calls, email, and chat, delivering accurate and timely support with a focus on delivering exceptional service.- Worked closely with the Knowledge Base department to improve templates and procedures for the Italian team, ensuring accurate and up-to-date information.- Provided translations of email templates and social media notifications for daily campaigns from German/English to Italian, ensuring consistent messaging and customer engagement.- Consistently maintained professionalism and adherence to company policies and procedures, ensuring compliance and customer confidentiality.- Demonstrated excellent multitasking abilities, effectively managing multiple customer interactions and prioritizing tasks to meet service level agreements.- Contributed to a positive and collaborative team environment, fostering open communication and knowledge sharing to enhance overall customer care performance.

Laurea Triennale, Philosophy

I hold a Bachelor's degree in Philosophy with a final dissertation focused on Political Philosophy. Titled "On Just War and Unjust Enemy,".

Education record

Secondary school focusing on humanities: Latin and Ancient Greek languages and literatures, History, Philosophy, History of Art, Italian.