Key Contributions & Achievements • Updating and managing property portfolio across multiple platforms• Managing sold to settlement process of listings, including account sales• Replying to all incoming email enquiries and correspondence.• Administration/filing for all pre and post sales, contracts.• Training and leadership of VA’s (team of 3 currently)• Liaising with sales agents, solicitors and owners through sales process to settlements• Finetuned steps in recording and documentation, leading to quicker processing time• Ran team building events & meditation sessions thoughout lockdowns to maintain positive mindset and team relationships across the company• Organising and creating visual sales media for listings (boards, brochures, online portals)

Key Contributions & Achievements • Managing diary and appointments for Director.• Managing reception, greeting new clients, answering incoming calls.• Replying to all incoming email enquiries and correspondence.• Administration/filing for all pre and post sales, contracts.• Overseeing and managing the sales process from listing to settlement including all ad copy.• Managing and updating the database.• Liaising with new vendors/buyers.• Co-ordinating sales meetings, reporting and team building. • Successfully made the first sale within 2-months of joining by establishing strong and sustainable connections with buyers.• Streamlined the steps of communication to vendors from start to end of a campaign, resulting in doubling the amount of 5-star reviews.

Key Contributions & Achievements • Performed marketing online and offline through various channels, including social media.• Managed CRM and kept records.• Delivered tailored training based on client goals and their needs.• Performed invoicing and collecting all client payments.• Built sustainable relationships with referral therapists such as chiropractors, osteopaths.• Designed and delivered personal development courses and seminars to women. • Marketed and delivered various live workshops and online live webinars.• Key presenter and speaker at 12 networking events.• Self-published and sold 100 copies of own book “Permission to Shine”.• Successfully ran corporate meditation and group training programs.I continued to run this business alongside my role as Office Manager with WYN, hence the immersion of dates. It was an organic compliment at the time, and assisted in the eventual scaling down of my business along the way, until the commencement of my role as Personal Assistant at Nelson Alexander in January 2018.

Key Contributions & Achievements • Successfully initiated and negotiated expansion into Fitness First Richmond.• Successfully increased student enrolments by 20% for two years by securing government funding for accredited courses. • Interviewed and trained all new lecturers, monitored their progress and mentored when needed.• Assisted with daily management and operation of RTO.• Handled new course/student enquiries.• Assisted in course compliance.• Conducted weekly staff meetings.• Co-ordinated course numbers, attendance schedules and compiled course and study manuals.• Performed invoicing and collection of payments, banking and petty cash.• Managed office team of 4 employees, and 15 subcontractors.As an accredited Registered Training Organisation, I became the Office Manager off the back of initiating my fitness qualifications here, and after running a successful personal training business for over 10 years. I helped to run the everyday operations, including course and student correspondence, enrollments, invoicing and payments, and contractor management. I continued to run my scaled down PT business outside my office management role, which was an organic progression and compliment.