Andrea M. Dolak Email & Phone Number

Allentown, Pennsylvania, United States

Allentown, Pennsylvania, United States

• Achieved Total Service Revenue of $2,264,220 with a gross margin of 37.72% for 2019.• 2019 Planned Maintenance (PM) program completion of 76.4%, an increase over PY of 6.8% and total PM Yield of 24.6%, an increase over PY by 3.3%.• Achieved Third Party Billable rate of $95.27, an increase over PY of $12.38 for 2019.• Lead staff of 17 technicians and 3 office personnel.• Ensure service KPI’s relating to efficiency, productivity, and customer satisfaction are consistently met.• Develop strategic plan for the service department along with a plan of action to achieve it.• Ensure the service department performs with a positive attitude and great sense of urgency to exceed customer expectations.• Provide feedback/recognition for direct reports in job functions.• Handle human resources issues involving personnel if/when they occur.• Manage customer requests, concerns, and complaints in a prompt and professional manner.

Allentown, Pennsylvania Area

Allentown, Pa

• Responsible for answering, prioritizing, and responding to customer and technician calls for service.• Answer, prioritize, and respond to internal and external service inquiries.• Responsible for communicating with customers on the status of repairs daily.• Review work in progress daily and communicate with technicians regarding outstanding work orders using the ERP system.• Collect information on customer disputes or complaints and forward to the service manager for review.• Report work order aging and work in process for field technicians.

Allentown, Pennsylvania Area

• Supervise the processing of acknowledgements, contributions, pledges, credit card donations, planned gifts and bequests, gifts in kind, and other information related to special events, donor cultivation, and ensuring that monthly fundraising reports balance with finance department records.• Plan, implement and manage the cultivation and solicitation of a portfolio of annual fund and planned giving donors/prospects as part of an integrated development plan.• Work closely with the Senior Director of Development and Director of Marketing & Volunteers to coordinate donor lists and to create an integrated calendar of donor contacts for the fiscal year.• Oversee the planning and execution of the affiliate's special events and manage the event volunteer committees to further diversify and expand the fundraising efforts in the county.• Supervise research, cultivation and solicitation of public and private grant agencies. Manage grant process to develop accurate timelines, secure foundation research, establish strong foundation relationships, prepare and write proposals, and conduct effective stewardship for funders. Work with appropriate staff to ensure timely proposal production and grant stewardship. Ensure compliance with terms and conditions of all foundation grants and awards.• Manage all media related requests and other requests for information about the organization.• Supervise the preparation and implementation of fundraising materials including letters, case statements, proposals, and direct mail, and the use and maintenance of a donor database.• Analyze performance of annual giving programs including donor acquisition, retention, and upgrade strategy effectiveness.• Supervise operations of the Elephant's Trunk consignment shop.• Hire, train, supervise and evaluate the Grant Writers and Administrative Assistant, including administering 12-month written performance evaluations; as well as creating and overseeing staff work plans.

• Supervise the paperwork and processing of contributions, pledges, credit card donations, planned gifts and bequests, gifts in kind, and other information related to special events, advocacy, direct mail, major donor and volunteer cultivation.• Supervise development intern.• Serve as staff liaison between two volunteer committees and organization.• Manage grant writing process and maintain calendar of submission dates and follow-up reporting.• Supervise and maintain a clean, efficient, current database of all prospects, donors, and other constituents.• Develop, implement, and maintain a system for timely and individualized gift acknowledgements.

• Manage and update District website.• Compile and publish District newsletter.• Inform District Rotarians of upcoming events through email blasts.• Serve on the District Leadership Team.

• Work with the President/CEO and VP of Development & Marketing to coordinate and keep track of capital campaign efforts.• Ensure that campaign tracking and reporting systems are maintained.• Provide timely and effective campaign reports, including solicitation progress.• Organize and maintain information on prospective donors and volunteers and assist with gathering additional data.• Work with Marketing staff in the creation of campaign materials and execution of the marketing plan.• Work with Development staff to coordinate campaign events and efforts including direct mail campaigns.• Supervise recognition for campaign donors.• Coordinate the paperwork that accompanies every solicitation from initial pledge to final payment.

• Increased program attendance by developing new programs for members at both sites.• Researched and planned trips for seniors.• Coordinated member Activity Board for all sites.• Published and created a bimonthly newsletter with a schedule of activities and upcoming events.• Recruited and assigned jobs for volunteers and resolved problems when they occurred.• Assisted the executive director in all aspects of fund raising and marketing plans.• Developed and implemented fund raising activities for members.• Collaborated with other agencies to develop new programs and fund raising activities.• Acting executive director from January to middle of February.• Paid bills and mailed invoices for agency using Quickbooks.• Mediated problems between counties with a successful outcome, continued funding for another year.

• Planned and implemented programs for 23 children in day camp ages 5-12.• Supervised one staff member.• Coordinated and supported Smart Moves and Ultimate Journey programs.• Developed integrative activities for play, safety, and learning.

• Coordinated activities for 30 children at the summer program at Calypso Elementary School.• Integrated community awareness into programs.• Supervised 2 staff members.• Provided a safe, caring environment for peer interactions by modeling appropriate behaviors and using conflict resolution techniques.

• Organized and implemented activities for the children based on the weekly theme.• Supervised independent and group activities.• Transported children to morning classes.

• Helped coordinate activities for the summer program at Calypso Elementary School.• Taught pool and playground safety.• Helped teach children playground games and sports with correct rules.