Andrea M. Dolak Email & Phone Number

Allentown, Pennsylvania, United States

Allentown, Pennsylvania, United States

• Achieved Total Service Revenue of $2,264,220 with a gross margin of 37.72% for 2019.
• 2019 Planned Maintenance (PM) program completion of 76.4%, an increase over PY of 6.8% and total PM Yield of 24.6%, an increase over PY by 3.3%.
• Achieved Third Party Billable rate of $95.27, an increase over PY of $12.38 for 2019.
• Lead staff of 17 technicians and 3 office personnel.
• Ensure service KPI’s relating to efficiency, productivity, and customer satisfaction are consistently met.
• Develop strategic plan for the service department along with a plan of action to achieve it.

Allentown, Pennsylvania Area

Allentown, PA

• Responsible for answering, prioritizing, and responding to customer and technician calls for service.
• Answer, prioritize, and respond to internal and external service inquiries.
• Responsible for communicating with customers on the status of repairs daily.
• Review work in progress daily and communicate with technicians regarding outstanding work orders using the ERP system.
• Collect information on customer disputes or complaints and forward to the service manager for review.
• Report work order aging and work in process for field technicians.

Allentown, Pennsylvania Area

• Supervise the processing of acknowledgements, contributions, pledges, credit card donations, planned gifts and bequests, gifts in kind, and other information related to special events, donor cultivation, and ensuring.
• Plan, implement and manage the cultivation and solicitation of a portfolio of annual fund and planned giving donors/prospects as part of an integrated development plan.
• Work closely with the Senior Director of Development and Director of Marketing & Volunteers to coordinate donor lists and to create an integrated calendar of donor contacts for the fiscal year.
• Oversee the planning and execution of the affiliate's special events and manage the event volunteer committees to further diversify and expand the fundraising efforts in the county.
• Supervise research, cultivation and solicitation of public and private grant agencies. Manage grant process to develop accurate timelines, secure foundation research, establish strong foundation relationships, prepare.
• Manage all media related requests and other requests for information about the organization.

• Supervise the paperwork and processing of contributions, pledges, credit card donations, planned gifts and bequests, gifts in kind, and other information related to special events, advocacy, direct mail, major donor.
• Supervise development intern.
• Serve as staff liaison between two volunteer committees and organization.
• Manage grant writing process and maintain calendar of submission dates and follow-up reporting.
• Supervise and maintain a clean, efficient, current database of all prospects, donors, and other constituents.
• Develop, implement, and maintain a system for timely and individualized gift acknowledgements.

• Manage and update District website.
• Compile and publish District newsletter.
• Inform District Rotarians of upcoming events through email blasts.
• Serve on the District Leadership Team.

• Work with the President/CEO and VP of Development & Marketing to coordinate and keep track of capital campaign efforts.
• Ensure that campaign tracking and reporting systems are maintained.
• Provide timely and effective campaign reports, including solicitation progress.
• Organize and maintain information on prospective donors and volunteers and assist with gathering additional data.
• Work with Marketing staff in the creation of campaign materials and execution of the marketing plan.
• Work with Development staff to coordinate campaign events and efforts including direct mail campaigns.

• Increased program attendance by developing new programs for members at both sites.
• Researched and planned trips for seniors.
• Coordinated member Activity Board for all sites.
• Published and created a bimonthly newsletter with a schedule of activities and upcoming events.
• Recruited and assigned jobs for volunteers and resolved problems when they occurred.
• Assisted the executive director in all aspects of fund raising and marketing plans.

• Planned and implemented programs for 23 children in day camp ages 5-12.
• Supervised one staff member.
• Coordinated and supported Smart Moves and Ultimate Journey programs.
• Developed integrative activities for play, safety, and learning.

• Coordinated activities for 30 children at the summer program at Calypso Elementary School.
• Integrated community awareness into programs.
• Supervised 2 staff members.
• Provided a safe, caring environment for peer interactions by modeling appropriate behaviors and using conflict resolution techniques.

• Organized and implemented activities for the children based on the weekly theme.
• Supervised independent and group activities.
• Transported children to morning classes.

• Helped coordinate activities for the summer program at Calypso Elementary School.
• Taught pool and playground safety.
• Helped teach children playground games and sports with correct rules.