Andrea Serna Email & Phone Number

Chicago, Illinois, United States

-Administer and develop nonprofit and sales cloud Salesforce solutions for 33 users.- Maintain current and create new interactive Tableau dashboards using Tableau Desktop and Cloud. Employ Prep Builder to clean and transform data from multiple sources. - Manage over 6 vendor relationships and procure new software solutions for current tech stack.- Administer Monday.com for 56 users org wide, developing procedures in its use case.- Lead trainings for new and current end users on the softwares used by the organization.

Chicago, Illinois, United States

- Administer and develop nonprofit and sales cloud Salesforce solutions for 33 users.- Maintain current and develop new interactive Tableau dashboards using Tableau Desktop and Cloud. Employ Prep Builder to clean and transform data. - Manage over 5 vendor relationships and procure new software solutions.

Implemented DocuSign as a new technology and trained the 26-member agency team in order to continue completing assessments and obtaining signatures virtually during the COVID-19 pandemicProvided an average of 25 home visits per month to young mothers experiencing homelessness to provide parenting support, resulting in increased parenting outcomesEmployed two databases, ETO and Start Early, and ran a variety of reports to improve services provided to 8-12 participants at any given time, and kept track of assessments needed