Andrea Trent Email & Phone Number

Component Productions Operations Lead (2023-Present) Serve as Tier 2 Helpdesk lead for Bureau of Prisons (BOP) Operations and Management(O&M) Team Supervise and collaborate with team in resolving helpdesk tickets using Jira software Assist identifying defects and business process improvements for BOP Supervise and collaborate with team to test UFMS software platform after new software releases and upgrades Serve as a liaison between BOP clients and helpdesk team Serve as Subject Matter Expert (SME) for BOP Payroll and Travel Relocation on BOP O&M team Responsible for training and mentoring new hiresSenior Business Transformation/Trainer (2021-2023) Configuration lead for Bureau of Prisons (BOP) Operations and Management(O&M) Team Served as Subject Matter Expert (SME) for BOP Payroll and Travel Relocation on BOP O&M team Designed supplemental training for BOP Identify defects and business process improvements for BOP Coordinate with support teams for defect resolutionSenior Business Transformation/Trainer – Migration Lead (2017-2021) Served as Software Functional Migration lead for the BOP Examined current business operation strategies within BOP and look for ways to make improvements Determined most effect method to migrate BOP to UFMS software platform Collaborated with team members to perform gap analysis, document business requirements and configuration settings Developed training session material for BOP and assisted in conducting training sessions Responsible for managing and mentoring new hires  Served as the Software Functional Migration lead for Office of Justice Programs (OJP) (2018) Determine most effect method to migrate OJP to UFMS software platform Collaborated with team members to perform gap analysis, document business requirements and configuration settings for grantmaking software and UFMS platform

Bowie, Md

o Researched market potential for hearing aid saleso Provided updates to company website o Assisted in streamlining front desk operationso Reviewed sales reports to develop forecasting and pricing models

Milan,Italy

MBA Intern - Digital Marketingo Defined international market potential for Moleskine digital pen product through hands-on research and field testing o Assisted in redesigning structure of Moleskine app for Adobe softwareo Mapped evolving company structure and current processes, also assisted in designing material to support internal processeso Liaised with the team to design optimal processes for staff training and market introduction, and designed educational material to support distribution of company values

Functional Upgrade Lead-Department of Justice (DOJ) and Architect of the Capitol (AOC)Senior Consultant (2012-2014)o Supervised the Momentum Software functional upgrade team for DOJ and AOCo Coordinated a software upgrade among five component organizations within DOJ into one software platform o Collaborated with team members in creating project plans, reviewing test scripts, performing a gap analysis and documenting requirements and configuration settingso Assisted in creating project plans, writing test scripts, documenting requirements and configuration, designing training materials and conducting training sessionsConsultant-Library of Congress (LOC) and Unites States Capitol Police (USCP) Projecto Worked on Momentum software upgrade and migration between the LOC and the USCPo Supervised Reconciliation phase during Momentum software upgrade and migration for LOC and USCPo Served as the primary customer support contact for USCP after software upgradeConsultant- Delivery Support Team o Supported the Momentum Enterprise Resource Planning Solution for Federal Government providing functional assistanceo Identified defects through testing scenarios and reported functional problemso Led Payables Management working group meeting to help facilitate discussions about new enhancements in the software

Reston, Va

o Assisted with the implementation of the Harmony Information Case Management Solutions for both government and private provider human services organizationso Led Joint Application Mapping (JAM) sessions with the customer to accurately map customer business processes to the Harmony suite of productso Increase productivity by creating a streamlined client document process before JAM sessions o Created business analysis, business requirements and gap analysis documentationo Managed production and project issues related to financial implementations o Constructed efficient training materials and conducted training sessions for clients

o Supported the Advantage™ Financial Enterprise Resource Planning Solution; providing functional and technical assistance to over 180 states and municipalitieso Identified defects through testing scenarios and reported functional problemso Led training presentations of Advantage Financial software to colleagues and clientso Advanced as the Subject Matter Expert on Workflow and Security software functionality

Washington D.C. Metro Area

Worked at the Bureau of Engraving and Printing as an intern during college. o Processed inventory files in the Office of Production Managemento Tutored employees in using Microsoft Excelo Processed small purchase orders in the Materials and Information Technology Office of Procurement

Master Of Business Administration - Mba, Mba

Bs, Information Technology