Andrea Urban Email & Phone Number

Berlin, DE

Berlin, Germany

In my current job as a trainer, I combine specialist knowledge with the ability to convey complex topics clearly and practically. My focus is on the further training of specialists and managers in the areas of logistics and AI and I train the Berlin authorities as part of digital transformation. I develop and conduct tailor-made training courses that are.

Berlin And Germany-wide

I designed communication trainings according to departmental needs and then implemented them in presence. Training on the job for the call center agents rounded off the measure.I have conducted system training online and in-person.

Cancun, Mexico

My day-to-day business included responsibility for the operational process of round trips, groups and personalized trips as well as transfer reservations for package travelers.As part of the restructuring of the reservations department based on new company specifications, my focus was on creating work processes in line with the company vision and.

Cancún And México Wide

In Mexico, I was responsible for a smooth and operational flow of the product range in the ports, Mexico-wide.In addition to permanent innovative product development, my core tasks also included contract negotiations with the shipping companies.As part of quality management, the focus was on continuous improvement of internal processes and workflows in.

Cancun, Mexico

The main tasks included customer service, preparation of offers, product development and its sale, taking into account logistical challenges. The target audience was the group and cruise industry, but also events and incentives, including personalized attention.

Playa Del Carmen, Mexico

As part of long-term, strategic planning, I analyzed the excursion trends of German tourists in the Riviera Maya.I introduced and trained new tour guides in the destination area.During the annual visits by the TUI contracting team, I took over the planning and organization of the hotel inspections.As the central contact person, I was also responsible for.

Playa Del Carmen, Mexico

As a customer and sales representative for 1.2Fly at Mex AtlanticaTours, I managed the reception service in the hotels of the Riviera Maya. Selling excursions and airport assistance as well as site inspection, monthly reports and statistics were also part of my duties.

Mexico And Germany

I have gained experience in various positions in hotels and travel companies in Mexico and Germany.The tasks included quality monitoring and improvement of customer service in the target area. I also held the position of Front Office Manager and helped to open 2 new hotels.

Certifcate, Zertifikat

Datamanager, Data Modeling/Warehousing And Database Administration, Certificate

Activities and Societies: Big Data basics, Statistics, SQL, relational databases, Data Engineer, Data Analytics

Data Scientist

Activities and Societies: Tableau, SQL, Phyton, Pandas,15 weeks of intensive training and learning by doing. Business Analytics.

Zertifikat, Live Online Trainer

Expert For Internal Corporate Communications

Certificate, Logistics: Fundamentals, Systems And Technologies

Aevo, Instructor Aptitude Test

Trainer, Mentor & Coach, Adult Education And Human Resource Development

Hotelfachfrau

Activities and Societies: Duale Ausbildung zur Hotelfachfrau