Managed and maintained dynamic algorithms using Pricelabs to optimize profitability for seasonal months. Automated repetitive communication with guests using hospitable integration with Airbnb and Vrbo. Reduced response time and saved time by automating reservation confirmations, reminders and follow-ups. Auditing and invoice generationBuilt social media Ad Campaign (Facebook, Instagram) to improve occupancy and conversion rates.

Ensured compliance with US import and export regulations by confirming that carriers were legally permitted to transport freight, commodity, weight, and dimensions.Reduced company costs by clarifying the proper assignment of Incoterms shipments based on established agreements of responsibility and freight charges between parties to ensure timely delivery. Built interactive analytics dashboards using Tableau that provided senior leadership with real-time insights into shipping data, resulting in a reduction in shipping delays.Negotiating with carriers to secure proper payout based on shipment requirements.Documented and escalated customer service issues and/or shipping/receiving errors, resulting in an increase in customer satisfaction ratings.

Reviewed financial statements and managed new property listings every month. Analyzed real estate market using excel, pivot tables, and online search tools to identify candidate properties which met ROI and ROE requirements for investment by the company. Marketed properties to various local realty magazines.

Provided exceptional customer service and resolved issues with 95% satisfaction rate. Demonstrated expertise in product knowledge, resulting in an increase in upselling and cross-selling opportunities. Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Received recognition from supervisor for reducing escalations through effective communication and collaboration with cross-functional teams.Pioneered new accounts and maintained a strong, growing customer base.Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.