Andrea Feher Email & Phone Number

Hellertown, Pa, Us

• Successfully manage 5 clients consistently achieving 100% client health metrics as well as resolving tickets within targeted time of 30 days or less. • Support organization’s largest revenue-producing provider, channel client. • Essential part of team during network-wide client conversion to SaaS platforms.

• Consistently managed the CDM’s for 4 hospital systems in 3 different states, totaling 8 facilities, using 3 different accounting systems while maintaining an average CDM health of over 97.5%.• Super user and specialized expert during EPIC conversion for customer with large healthcare network.• Essential part of Revenue Integrity team during network-wide Craneware build and conversion.

Allentown, Pennsylvania, United States

• Achieve over 97.5% overall charging and coding functions accuracy by conducting monthly peer performance assessments and continually providing effective feedback.• Boosted employee satisfaction scores by 15.4% as identified by employee engagement survey.• Strategized and successfully implemented a new, more effective charging process, which created variety and balance to individual workloads. • Created and implemented a progressive charging guide, extensive tutorials, and progress trackers to create a successful, more efficient charging process. • As a subject matter expert, actively participated in the building and testing phases for 9 new facilities, effectively diagnosing issues and offering assistance in reaching solutions to ensure successful go lives.

Allentown, Pennsylvania, United States

• Developed the department’s first extensive training manuals, totaling over 200 pages, offering an essential reference to the staff, improving new employee orientation, as well as creating consistency in charge functions. • Integral part of Charge Capture Service team during EPIC implementation, acting as team’s super user, identifying issues, and collaborating with IT to resolve them for proper system function. • Received 3 Project BRAVO Awards for identifying areas of need and going beyond expectation to accomplish a common goal.

Bethlehem, Pa

• Exceeded performance standards by maintaining over 97% accuracy for charge related functions.• Contributed to a $280/visit revenue growth for Emergency Department by utilizing new Optum Lynx Outpatient Charge Capture Application. • Received Shining Star team certificate for being recognized for valuable contributions to employee satisfaction, performing in the top 10% in the Network.

King Of Prussia, Pa

• Maintained 99% accuracy for precertification procedures and 100% accuracy for insurance eligibility verification and service-specific benefits determination. • Through comprehensive research, identified and located over $1M of misallocated insurance payments.

Willow Grove, Pennsylvania, United States

• Played a major role in internal sales, generating a 20% increase in office revenue. • Consistently and successfully staffed over 2600 service hours per week.

Hatboro, Pennsylvania, United States

• Reduced delinquent A/R by 20% through revising and implementing new policies. • Improved administrative efficiency by implementing computer upgrades and Internet management.• Supervised managed care plans and ran comprehensive analysis of all insurance plans resulting in increased revenue.

Bachelor Of Arts - Ba, Biology, General

Minor In Business Administration Distinguished Scholar, 2000-2003

Kinesiology And Exercise Science

Dean’s List, Spring Semester 1999