Manage Instagram and Facebook social media channels including designing compelling graphics and posts to drive traffic and sales.Analyze traffic and interactions over time and use data to inform and update strategy.Update website monthly for new sales campaigns and members.

Key role in the design and delivery of an operations management program with dedicated software supporting all levels from directors to employees; created artifacts and self-serve training modules in SharePoint to enable fast-tracking of the rollout. Coached 2 Directors and 3 Managers. Mapped value streams and championed the voice of the customer (VoC); led change initiatives in GB Claims and Product Support Services with AVP level sponsors using DMAIC methods and workshops.Implemented process changes with a team of operational SMEs; identified Robotic Process Automation (RPA) opportunities and web experience enhancements.Trained, coached, and mentored operations, business SMEs and Lean Six Sigma Green Belt candidates in Group Benefits and Individual Insurance Services.

As Senior Consultant, I used Lean Six Sigma tools and methods to identify the 8 process wastes and find the best way to deliver value to our customers for our group insurance and wealth operations teams. My project management skills enabled me to guide project resources to manage and meet sponsor expectations from conception to implementation. One of the key challenges I overcame is to help teams absorb and sustain the changes that result from my projects. Continuous communication using multiple channels and leader level buy-in were components of my success strategy.

Working within the Business Project Management Office of the Client Solutions Group.

Working for the Vice President of Information Technology Services with responsibility in the areas of communications, budget management, materials management, policy and directive writing, process mapping, client services and staff training. As the SharePoint Administrator for OTIP I trained department managers to use the software to meet business needs, recommend solutions, and troubleshoot software and site implementation problems. Key Accomplishment: Developed and implemented a communication and training strategy (called "From Good to Better") for a business-wide software upgrade to increase end user acceptance and reduce post-implementation support needs.

• Writing and development of research protocols• Administrative responsibility for all funded research grants including expense tracking, balance sheet reconciliation, status updates• Communicate regularly with other departments including Office of Research, Ethics Committee, Procurement, Finance on matters related to existing grants and grant applications• Work with Scientific Writer to provide research data and information for grant application preparation• Preparation and submission of expense sheets, travel claims, purchase orders requisitions, temporary employee contracts• Supervise and train undergraduate and graduate students in research techniques, protocol development, report writing, literature searches, data collection and preservation• Pharmacy Core Research Facility Manager in charge of supervising equipment use, design and maintenance of database for equipment tracking and inventory

Supported all Bio-Rad scientific products directly to customers and acted as the Chromatography Specialist for the sales people.