Andrea Finlay, Rn, Bsn, Cphq, Mha, Bsc., Inhc Email & Phone Number

Upper Marlboro, MD, US

Washington, District Of Columbia, United States

 Evaluate contractor deliverables and contribute to developing criteria for assessing the EHRM-IO value framework goal achievement. Support all phases of EHRM implementation, including pre-deployment, deployment, and post-deployment site stabilization efforts. Develop quality measures as necessary to ensure compliance and improve patient care..

Virginia

 Conducted monthly chart audits for nurses, social workers, and diabetes educators, ensuring adherence to quality standards throughout patients' care continuum. Led patient experience surveys, collecting, analyzing, and presenting safety and improvement data to leadership and staff. Chaired monthly quality council meetings, presenting abstracted data.

Washington D.C. Metro Area

• Served as the primary resource to all staff and accredited clients to address client services grievances or inquiries relating to performance measures interpretation, data submissions and reporting timeframes/guidelines.
• Worked closely with the Vice President, Director, Quality Manager and Data Consultants to analyze performance measures data submitted by URAC accredited clients in preparation for the annual individual and aggregate.
• Managed several projects including the development of the new performance core measures public comment database platform. Worked with consultants, completed rounds of testing and organized training sessions for staff.
• Responsible for conducting research for a variety of projects relating to quality performance measures, public commenting, Medicare & Medicaid measures, and managed the license agreement communications between URAC and.
• Member of the URAC quality council and URAC Policies and Procedures work group responsible for quality related work projects, developing and revamping new and old policies and work processes.
• Worked with team members and third-party contractors (data validation vendors) to ensure accuracy of measures data specifications and calculations as entered into the measure reporting platform.

Fairfax, VA

Streamlined patient care coordination and contributed to quality and improvement initiatives at Inova Melanoma and Skin Cancer Center through tumor board conferences, database management, and workflow optimization.  Contributed to the establishment and enhancement of the first tumor board conference at the Inova Melanoma and Skin Cancer Center..

New York, NY

• Collaborated with Operations Administrator, Clinical Service Groups and Project Managers in the development of a centralized cancer referral center.
• Developed written intake/processing and scheduling protocols for 8 cancer subspecialties and provided a streamlined process for easy patient access in web/electronic based format.
• Monitored and reviewed key performance indicators (KPI) to determine and address performance issues.
• Developed best practices and procedures to decrease the wait times for appointments and improve the ease of access to care for new cancer patients.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Master'S Degree, Healthcare Administration

Bachelor Of Science (Bsc), Business Administration/International Business

Associate Of Science (A.S.), Business Administration, Management And Operations

Activities and Societies: Elected Student Senator Board Member Student Representative - Board of Trustees Former Academic Tutor.

Master'S Degree, Health/Health Care Administration/Management