Andrea Finlay, Rn, Bsn, Cphq, Mha, Bsc., Inhc Email & Phone Number

Upper Marlboro, Md, Us

Washington, District Of Columbia, United States

 Evaluate contractor deliverables and contribute to developing criteria for assessing the EHRM-IO value framework goal achievement. Support all phases of EHRM implementation, including pre-deployment, deployment, and post-deployment site stabilization efforts. Develop quality measures as necessary to ensure compliance and improve patient care. Coordinate with Oracle Health (Cerner) to extract measurement data and generate reports for analysis. Develop and maintain content for quality and metrics standard operating procedures (SOP) and communication plans. Assist the VA Quality and Value Strategy Liaison Government Lead in evaluating task order contractor deliverables, Quality, Safety, and Value (QSV) performance measures, and the Veterans Affairs Medical Center (VAMC) information portal metric reporting platform. Contribute to EHRM-IO value framework criteria development for national-level monitoring of new EHR system adoption, performance, and value achievement.  Monitor, analyze, and aggregate data from Oracle Health (Cerner) and the VAMC Information Portal to assess clinical quality and value across the EHRM-IO program and national level. Provide oversight for developing and maintaining the QSV EHR Performance Measures reporting dashboard to communicate performance and adoption to VA Leadership to inform critical decision-making. Develop and deliver high-level presentations on quality, safety, and value measures outcomes and strategic recommendations to VA executive leadership, encompassing slide decks and dashboard reporting to inform decision-making. Provide weekly executive briefs to VA/QSV leadership on the status of live Oracle Health Cerner implemented VA sites to reflect the performance and adoption of the new EHR. Engage with quality and measures stakeholders at VA sites and the Department of Defense (DOD) to discuss outcomes and address performance improvement concerns.

Virginia

 Conducted monthly chart audits for nurses, social workers, and diabetes educators, ensuring adherence to quality standards throughout patients' care continuum. Led patient experience surveys, collecting, analyzing, and presenting safety and improvement data to leadership and staff. Chaired monthly quality council meetings, presenting abstracted data and improvement initiatives to leadership. Served as a lean consultant on internal and external process improvement committees, including the Quality, Fall Prevention, and Hospital Infection Prevention Committees, ensuring compliance with state and regulatory requirements. Managed the Safety Always database dashboard, conducting root cause analysis investigations to improve workflows and safety processes. Presented process improvement informatics data from Press Ganey dashboards and scorecards, offering recommendations for best practices to rehab program leadership and various hospital departments. Promoted the Rehab PI Program by developing marketing materials, coordinating events/activities, and tracking quality scorecards and presentations. Acted as the primary contact for assisting the leadership team with data collection, analysis, and representation for quality initiatives and program improvement. Coordinated compliance with rehab-related regulatory requirements, including CMS and Joint Commission standards, ensuring survey readiness for federal, state, and voluntary surveys. Compiled data for quarterly and annual reports, utilizing graphs, slides, and illustrations to reflect rehab program statistics and quality scorecards. Provided technical assistance for troubleshooting computer hardware and software issues specific to rehabilitation program functions. Conducted annual analysis of rehab patient finance audits to ensure compliance with CMS 60% rule requirements.

Washington D.C. Metro Area

• Served as the primary resource to all staff and accredited clients to address client services grievances or inquiries relating to performance measures interpretation, data submissions and reporting timeframes/guidelines. • Worked closely with the Vice President, Director, Quality Manager and Data Consultants to analyze performance measures data submitted by URAC accredited clients in preparation for the annual individual and aggregate measurement core measures data reports. • Managed several projects including the development of the new performance core measures public comment database platform. Worked with consultants, completed rounds of testing and organized training sessions for staff including IT, accreditation/client services and the quality, research, and measures team. Managed the performance metrics data submission portal build on the survey gizmo platform including revamping core measures, testing, updating logic and technical validation and go live roll out.• Responsible for conducting research for a variety of projects relating to quality performance measures, public commenting, Medicare & Medicaid measures, and managed the license agreement communications between URAC and measure stewards.• Member of the URAC quality council and URAC Policies and Procedures work group responsible for quality related work projects, developing and revamping new and old policies and work processes.• Worked with team members and third-party contractors (data validation vendors) to ensure accuracy of measures data specifications and calculations as entered into the measure reporting platform.• Served as a resource for both internal and external staff by performing various research and analysis activities, including content related queries, designing, and conducting literature reviews, preparing measurement and research related materials to support the presentation, delivery and reporting of performance measurement data/information or research topics.

Fairfax, Va

Streamlined patient care coordination and contributed to quality and improvement initiatives at Inova Melanoma and Skin Cancer Center through tumor board conferences, database management, and workflow optimization.  Contributed to the establishment and enhancement of the first tumor board conference at the Inova Melanoma and Skin Cancer Center. Established and maintained a comprehensive database to track all incoming cancer patient referrals. Orchestrated the intake, scheduling, and seamless coordination of care for patients and families, consulting with internal and external healthcare providers and laboratories. Spearheaded the development of a streamlined workflow for the intake process of newly diagnosed patients, optimizing efficiency and effectiveness. Collaborated with Melanoma specialists and Oncologists in a groundbreaking quality improvement initiative focused on advanced directives, resulting in a published abstract in the Journal of Clinical Oncology (2016).

New York, Ny

• Collaborated with Operations Administrator, Clinical Service Groups and Project Managers in the development of a centralized cancer referral center.• Developed written intake/processing and scheduling protocols for 8 cancer subspecialties and provided a streamlined process for easy patient access in web/electronic based format.• Monitored and reviewed key performance indicators (KPI) to determine and address performance issues.• Developed best practices and procedures to decrease the wait times for appointments and improve the ease of access to care for new cancer patients.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Master'S Degree, Healthcare Administration

Bachelor Of Science (Bsc), Business Administration/International Business

Associate Of Science (A.S.), Business Administration, Management And Operations

Activities and Societies: Elected Student Senator Board Member Student Representative - Board of Trustees Former Academic Tutor.

Master'S Degree, Health/Health Care Administration/Management