2024-Present: Global EES Sales Operations Manager2019-2024: Global Corporate Account Admin Supervisor2016-2019: Lead Corporate Accounts Admin• Build out reporting and analytics capabilities to enhance EES growth and value initiatives• Act as a liaison between reporting managers, project managers, internal and key high-level external customers, create reports, presentations, and manage the Global EES Business Support Team• Supervise the Global Corporate Account Business… Show more 2024-Present: Global EES Sales Operations Manager2019-2024: Global Corporate Account Admin Supervisor2016-2019: Lead Corporate Accounts Admin• Build out reporting and analytics capabilities to enhance EES growth and value initiatives• Act as a liaison between reporting managers, project managers, internal and key high-level external customers, create reports, presentations, and manage the Global EES Business Support Team• Supervise the Global Corporate Account Business Partner team while providing training, feedback, direction and guidance on navigating a matrixed environment within the multiple systems and processes• Find areas that are slowing business and production and find solutions by creating process improvements that save money, time, reduce errors, and increase customer satisfaction• Create and maintain SOPs for Business Processes Manual, job aids, and facilitate training• Assist with processing legal contracts: obtain and review financial data ensuring details match contract, obtain necessary approvals to ensure contract meets Ecolab guidelines in order to execute contracts• Manage contract change requests, project tracking, budget planning, database consolidation, reconcile expenses and produce high quality reports, presentations, correspondence, and other documents• Manage on-boarding logistics of new staff and IT security / hardware access, etc. Show less

• Obtained and maintain certifications for operations: ServSafe Certified, Food Allergy Awareness Certified and CPR/First Aid Certified.• Maintain the accounting and bookkeeping and increased efficiency by creating a new Excel financial recording system and certified in QuickBooks.• Process bank reconciliations, financial reports and reconcile accounts at year end and file taxes for the company through TurboTax as the fiscal officer.• Analyze cost control and create timely financial… Show more • Obtained and maintain certifications for operations: ServSafe Certified, Food Allergy Awareness Certified and CPR/First Aid Certified.• Maintain the accounting and bookkeeping and increased efficiency by creating a new Excel financial recording system and certified in QuickBooks.• Process bank reconciliations, financial reports and reconcile accounts at year end and file taxes for the company through TurboTax as the fiscal officer.• Analyze cost control and create timely financial information to support corporate goals.• Work with Community Based Organizations and other community businesses for fundraising and facilitating parties.• Create marketing materials and promote the business to increase profit and foot traffic Show less

Operations Manager Supervisor, Case Manager, Career Advisor, Workshop Facilitator• Operations Manager of the Norwood Career Center for the Department of Labor/Department of Workforce Development• Supervise Career Center staff, facilitate meetings, monitor caseloads, review files and assign new customers• Host for Legislative Breakfasts & represented Norwood at the State House• Determine eligibility of dislocated workers, enroll eligible customers, and meet regularly… Show more Operations Manager Supervisor, Case Manager, Career Advisor, Workshop Facilitator• Operations Manager of the Norwood Career Center for the Department of Labor/Department of Workforce Development• Supervise Career Center staff, facilitate meetings, monitor caseloads, review files and assign new customers• Host for Legislative Breakfasts & represented Norwood at the State House• Determine eligibility of dislocated workers, enroll eligible customers, and meet regularly to monitor progress, resolve identified problems, make referrals, and follow-up activity• Establish realistic goals & expectations while ensuring that the program provides accessibility to the service elements outlined in the legislation and subcontract• Provide educational supports, job readiness training, job applications, interviews, employability skills and career development• Continuous Quality Improvement (CQI), Certified Professional Resume Writer (CPRW), Certified MBTI I & II, international certification for Job & Career Development Coach and Job & Career Transition Coach.• Facilitate workshops2005 – 2009: Case Manager – DRYVE• Established, facilitated recruitment, created marketing materials and ran a youth focused career center.• Determined eligibility of out-of-school youth ages 14-21, enrolled eligible youth and meet regularly to monitor progress, resolved identified problems, made referrals and follow-up activity.• Established realistic goals & expectations while ensuring that the program provides accessibility to the 10 service elements outlined in the WIA legislation and subcontract.• Acted as a liaison between youth and outside agencies, services and parents.2006 – 2009: Career Specialist - DRYVE• Provided youth with educational supports, job readiness training, job applications, interviews, employability skills, career development, and maintain the Work-based Learning Plan.• Created a Job Readiness & Life Skills Book• Ran career center for youth Show less

Care Manager – Coordinated Family Focused Care• Develop the pilot program from scratch as the original care manager: wrote the program’s design, the provider handbook, and worked with the team to develop practices and procedures.• Strength-based coordination of services with state agencies, the school system, primary care, and other service providers as indicated on the individual care plan.• Responsible for service planning and implementation, crisis intervention, 24-hour on-call… Show more Care Manager – Coordinated Family Focused Care• Develop the pilot program from scratch as the original care manager: wrote the program’s design, the provider handbook, and worked with the team to develop practices and procedures.• Strength-based coordination of services with state agencies, the school system, primary care, and other service providers as indicated on the individual care plan.• Responsible for service planning and implementation, crisis intervention, 24-hour on-call services, advocacy services, acquiring resources, and providing in-home services.Interim Coordinator/Director – Home Based Team• Hiring, supervising, and evaluating staff, student interns and volunteers.• Implementing policy changes, revise guidelines and procedures when appropriate, budgeting, billing, and being a liaison for families, staff, and providers.• Creating a climate of trust and respect, fostering collegiality and building a team of professionals, and mediating and resolving employee conflicts when they arise.Clinical Child & Family Specialist – Home Based Team• Provide in-home & out-of-home therapeutic services including cognitive-behavior interventions, behavior management training, solution-focused counseling, psycho-education, & crisis counseling for children and families involved with DSS, DMH, and Commonworks.• Family therapy, individual therapy, intensive family services, parent assessments, and clinical outreach & tracking. Facilitate child groups and caregiver support groups. Show less

Longview FarmSupervising Child Care Counselor• Hiring, supervising, and evaluating counselors, student interns & volunteers.• Creating a climate of trust and respect, fostering collegiality and building a team of professionals, and mediating and resolving employee conflicts when they arise.• Implementing policy changes, revise guidelines and procedures when appropriate, budgeting, billing, and being a liaison for families, staff, and providers.Senior Child Care… Show more Longview FarmSupervising Child Care Counselor• Hiring, supervising, and evaluating counselors, student interns & volunteers.• Creating a climate of trust and respect, fostering collegiality and building a team of professionals, and mediating and resolving employee conflicts when they arise.• Implementing policy changes, revise guidelines and procedures when appropriate, budgeting, billing, and being a liaison for families, staff, and providers.Senior Child Care Counselor• Trained, oriented, and supervised new employees, counselors, and interns.• Delegate daily responsibilities to counselors, student interns, and volunteers & coordinate shift activities.Child Care Counselor & Distribute Medications• Formulate and implement personalized direct care plans for emotionally and behaviorally challenged boys, 10-16 years old, in a controlled residential and educational treatment center.• Provide crisis intervention and de-escalate volatile situations with adolescents.• Mentor assigned residents and serve as a liaison between parents and staff.• Attend treatment conferences, team meetings, IEPs. & plan and supervise: activity groups on and off grounds.Additional personal responsibility: Test swim levels, lifeguard, & social skills therapy group. Show less

• Full-time teacher’s aide. Taught 2 special education Algebra classes. 2nd teacher for gym class.• Boston College internship placement for clinical social work in an alternative educational and therapeutic program in a high school setting, grades 9-12.• Organized and facilitated individual and group therapy and implemented milieu therapy.