Andrea Wansker Email & Phone Number

Richmond, VA, US

· Manage Professional Services / Support projects of various sizes, encompassing a wide range of IT Security technologies.· Engage in and manage communications between cross-functional project teams.· Supervise multi-discipline Subject Matter Experts (SME) and diverse stakeholders throughout project lifecycle.· Consistently analyze and track project.

· Manage Professional Services / Support projects of various sizes, encompassing a wide range of IT Security technologies.· Input Opportunity / Project data into Salesforce; collaborate with Account Managers to ensure accuracy of data.· Track sales Opportunities through to execution and complete order booking for all Professional Services and Support.

• Managed a team of five (5) team members on a staff of 27; this included but was not limited to: oversight of day-to-day operations, new-hire training, verifying compliance with legal / medical insurance regulations.
• Facilitated bi-weekly team meetings to discuss status of procedural implementations as well as anticipate impending workflow modifications.
• Acted as primary point of contact for implementation of multiple internal data management systems, including facilitating discussions of contract terms and budget negotiations to ensure maximum utilization / Return on.
• Served alongside four (4) other Team Leaders in a consultative role to the Executive Vice President (EVP) in order to reach and facilitate executive decisions for the growth and improvement of the organization.
• Assisted in the establishment and facilitation of company culture / morale initiatives to develop and advance the company mission and vision.
• Directed the internal Playbook initiative in which each team constructed an organizational strategic plan for their department; maintained ownership of these documents to ensure consistent presentation of information.

Raleigh-Durham, North Carolina Area

• Managed projects of various sizes and served as primary point of contact between all team members.
• Maintained accountability for project budgets.
• Facilitated team meetings and documented associated meeting minutes.
• Developed content for individual project status reports and delivered to each customer on a weekly basis.
• Worked alongside PMO team to assist with project coordination tasks.
• Supported Project Managers in scoping engagements that included a wide range of technical products.

Raleigh, NC

• Ensured consistency and accuracy of information through proofreading company documents.
• Documented internal processes to ensure procedural standardization.
• Acted as integral part of developing a streamlined documentation delivery process.
• Coordinated documentation submission schedules with engineers and assisted Project Managers in setting delivery expectations with customers.
• Approved and finalized documents for customer delivery.
• Worked in conjunction with the Quotes Team in generating quotes to be included in Final Agreements.

Raleigh-Durham, North Carolina Area

• Assisted Proposal & Documentation Specialist with creation of client facing and internal use documentation.
• Proofread company documents and identified formatting, style, and other grammar errors.
• Edited documents as needed and redistributed for internal review.
• Managed a working queue of documents to be reviewed.
• Applied creativity and knowledge of various computer programs in creating and updating a range of templates and standards.
• Assisted Project Managers with various tasks as requested.

Carroll Hall

• Acted as the liaison between the Residence Director (RD) and the nine (9) other Resident Advisors of Carroll Residence Hall.
• Utilized time management and planning skills in order to effectively schedule and organize weekday and weekend duty shifts for the duration of the Academic Year, each semester spanning over a period of 18 weeks.
• Shared responsibility in planning periodic training sessions for all Resident Advisors of Central Campus, including assisting with the instruction of various lessons.
• Worked with other ACs and various RDs from Central Campus as part of the Recognition Committee. This committee was responsible for planning and hosting the Fall and Spring Banquets that were held for RAs at the end of.
• Assisted with the monthly newsletter, which is published and distributed to each of the residence halls on Central Campus.
• Processed and distributed a range of paperwork, leading to increased overall organization and efficiency among staff members.

Raleigh, North Carolina

• Applied creativity and time management skills in planning and implementing four (4) monthly programs, many of which encouraged academic success and resident interaction.
• Devised unique methods of personal selling in advertising and promoting various programs.
• Resolved roommate and suitemate conflicts and enforced University policies in order to increase cohesion among floor members.
• Processed and distributed a range of paperwork for approval and internal review, increasing overall organization and efficiency.
• Received the “Central Campus Resident Advisor of the Year” Award for the 2011-2012 Academic Year. I was selected as the sole recipient from among 70+ Resident Advisors on Central Campus.