Andrea Frassinetti Email & Phone Number

Firenze, Italy

Leading the ITO Center of Excellence's group created as result of Transactional Lean work-out and dedicated to the response to Customers' Requests for Quotation for flow scope of supply (spare parts, budget repairs, field services).Cross-functionally serving HQ sales/commercial teams and regional Hubs on Core as well as Processing product lines plus Contractual Services extraworks.Annually issueing 11,000+ quotes (80% of Global Services' P&L volume) with stable performance against… Show more Leading the ITO Center of Excellence's group created as result of Transactional Lean work-out and dedicated to the response to Customers' Requests for Quotation for flow scope of supply (spare parts, budget repairs, field services).Cross-functionally serving HQ sales/commercial teams and regional Hubs on Core as well as Processing product lines plus Contractual Services extraworks.Annually issueing 11,000+ quotes (80% of Global Services' P&L volume) with stable performance against Quality & Speed Lean targets (24h turnaround for any standard proposal).Maintenance of internal costs DB, live inventory monitoring system, regular feedback of metrics/reports for business analyses and subprocesses optimization. Show less

Firenze, Italy

Manager of the HQ team supporting Global Accounts organization and Equipment Sales' GM & NP chairman.Coordination of the activities related to Operating Plan definition, regional/account targets setting and roll-out of sales force's variable compensation plan.Weekly orders collection and booking tracking, won-loss analysis and release of regional KPI reports. Preparation of quarterly business reviews, customer reviews, external presentations.Assessment of market opportunities… Show more Manager of the HQ team supporting Global Accounts organization and Equipment Sales' GM & NP chairman.Coordination of the activities related to Operating Plan definition, regional/account targets setting and roll-out of sales force's variable compensation plan.Weekly orders collection and booking tracking, won-loss analysis and release of regional KPI reports. Preparation of quarterly business reviews, customer reviews, external presentations.Assessment of market opportunities for 1-yr (Session II) and 3-yrs (Growth Playbook) planning.Control of events' budget and functional base costs. Fulfillment of company qualification records for customers' quality systems and tenders.Remote process, systems and logistics support to global accounts' network.Integrity & Compliance leaderhip for Sales organization. Show less

Firenze, Italy

Roll-out of Customer Claims Management system, integrated with international Call Center and Remote Diagnostic Center.Setup of NPS metric and Quality Plan integration process for Oil&Gas.Lean work-outs and process improvements for Global Services P&L, including awarded implementation of ITO cell dedicated to spare parts commercial proposals issue to turbomachinery Customers.Internal audits for ISO certification maintenance/renewal.

Firenze, Italy

Responsible for several IT projects for the performance optimization or the development, through localized SW service suppliers, of new systems/DBs customized for specific needs of Global Services P&L and other HQ functions.Design of first ge.com-integrated website of the Oil & Gas group for Customers Meeting '02.Technical and commercial setup of outsourced EMEA Call Center services and setup of global users Help Desk.Integration of intranet end user services and HW… Show more Responsible for several IT projects for the performance optimization or the development, through localized SW service suppliers, of new systems/DBs customized for specific needs of Global Services P&L and other HQ functions.Design of first ge.com-integrated website of the Oil & Gas group for Customers Meeting '02.Technical and commercial setup of outsourced EMEA Call Center services and setup of global users Help Desk.Integration of intranet end user services and HW procurement/support.PMO member in the planning and roll-out of 3-phases ERP modules, with focus on global user training and post go-live support.Including 2-yrs assignment as Six Sigma Black Belt for technology, infrastructure & information management process enhancements. Show less

Firenze, Italy

Staff role, supporting the P&L's OTR Director in the monitoring and reporting of Project Managers' operations for turbocompressors.Job opening and risk assessment, fulfillment progress, drawings/manuals release, customer witnessed activities and inspections, shipping lots' delivery, billing milestones' completion, weekly reviews for revenue recognition and cash collection, site passport and installation handoff.

Bologna, Italy

Design and commercial support of customized communication solutions for top accounts - Finance & Utilities segment, North-Central area (Emilia-Romagna, Marche, Umbria).PABX networks, Call Centers, Outsourcing services implemented for banks, universities, public health service poles.Deal management from customer demand analysis to technical solution identification, 3rd party supply negotiation, executive project definition, risk & quality assessment, commercial proposal pricing and… Show more Design and commercial support of customized communication solutions for top accounts - Finance & Utilities segment, North-Central area (Emilia-Romagna, Marche, Umbria).PABX networks, Call Centers, Outsourcing services implemented for banks, universities, public health service poles.Deal management from customer demand analysis to technical solution identification, 3rd party supply negotiation, executive project definition, risk & quality assessment, commercial proposal pricing and delivery or tender participation, post-sales implementation and customer support. Show less

Torino, Italy

Various research assignments for network services development and european standardization agreements.ETSI committe member for DECT technology deployment.Responsible for the creation and maintenance of the specification documents' DB of the national switches grid.Including internal TLC mastership program for junior researchers (long-term training program at Scuola Superiore di telecomunicazioni G. Reiss Romoli, L'Aquila and COREP, Torino).

Marina Di Carrara (Ms, Italy)

Design and test of VLSI devices for new products' development (portable and ship equipment readers for digitalized nautical cartography).1-yr leave for mandatory citizenship service.

Post Degree Specialization Training, Microelectronics

Bs, Electronic Engineering

Fellowship grant upon student's performance