In my current role as Manager of Quality, Guest Experience, and Tenant Relations, I am dedicated to bolstering business growth through the strategic planning, coordination, execution, and monitoring of initiatives that drive commercial success and excellence across Aldar Hospitality’s diverse portfolio. I work closely with key stakeholders to develop and implement quality assurance strategies that ensure our service delivery and guest, and tenant relations consistently surpass expectations.Key Responsibilities:Quality Management:- Develop and execute strategies to elevate customer experience, increase guest satisfaction, and foster loyalty and advocacy.- Implement quality assurance policies and programs to maintain and exceed brand standards throughout the customer journey.- Lead data-driven efforts to continually enhance service quality and operational efficiency.- Collaborate with Business Unit Leaders and Center of Quality experts to align quality control processes with corporate objectives.- Maintain comprehensive quality control documentation and stay updated with industry trends to share knowledge and insights.Tenant Relations:- Oversee leasing activities across the portfolio, from tenant screening and negotiations to lease management and execution.- Manage tenancy lifecycle, maintain up-to-date records, and ensure compliance with legal standards.- Build and maintain robust relationships with tenants, stakeholders, and the local community to identify expansion opportunities and mitigate risks.- Contribute to annual budgeting and forecasting processes focused on leasing income.

Responsible for building strong leasing and tenant relationship by engaging tenants on regular performance discussions, understanding customer needs, business direction and future growth plan. Key Responsibilities and Tasks:- Manage and develop the tenant relations based on our company culture, customer promises and long-term business strategies- Engage Tenants on performance discussion and opportunities for expansion- Accumulate, analyze, and follow up on tenant data and tenant performance and distribute and promote the knowledge of the key figures among relevant stakeholders- Secure early awareness and act on business risks and opportunities- Secure systematic and rational judgments based on relevant information- Monitor all aspects of the local market, including competitors and actual trends and act on threats and opportunities- Create business relationships with tenants, authorities, local community and other stakeholders and work in partnership with all business functions.- Yearly budgeting, forecast with respect to income arising from Leasing activities

Guide clients through the property buying, selling, or leasing process, addressing their questions and concerns. Coordinate property showings, open houses, and virtual tours to attract potential buyers or tenants. Analyze market data, comparable property sales, and trends to provide accurate pricing recommendations to clients. Negotiate offers and terms on behalf of clients, aiming to secure the best possible deal. Conduct market research to identify potential buyers, sellers, or tenants. Achievements● Spearheaded creation of virtual webinars targeting foreign investors, showcasing properties across the UAE to generate 45 + leads and yield over $6M in sales with short notice.● Generated revenue worth 75.000 AED in leasing deals through scouting, showcasing, negotiating, and closing leasing deal contracts meeting all necessary legal requirements.● Cultivated strong client relationships with 35 + individuals through designing tailored solutions to meet their needs & preferences, realizing a 25% customer retention rate.

Lead brand account teams in developing and executing multi-market campaigns, ensuring consistent messaging and brand positioning. Identify growth opportunities within existing client accounts, resulting in increased revenue and expanded scope of work. Develop and implement entrepreneurial and operational initiatives to enhance the overall performance and reputation of the business. Achievements● Oversaw full-scale execution of Avianca Express launch campaign and drove attainment of 70% sales growth for Tugo's 2021 strategic plan.● Guided implementation of a budget plan successfully within the client's brief leading to 25% higher resource allocation for executing the project.● Advised client with strategic and creative support during development of Avianca Express Airlines, Cerveza Sol, Tugo campaigns resulting in increased consumer reach by 20%.● Coordinated the quick turnaround of creative adjustments for Absolut Vodka and Cerveza Sol’s digital & ATL 2021 campaigns with 98% delivery accuracy.● Delivered successful completion of $1.5M budget plans within client's timelines, driving 5% customer loyalty improvement for Under Armour & Parque Arauco.

Counseled clients confidently and maturely on communications marketing strategies, including PR, digital, social, and content creation. Built robust strategic platforms utilizing key insights and proprietary tools, effectively presenting and influencing top-tier clients. Fostered long-term client partnerships through excellent service delivery, consistently exceeding expectations.Achivements● Forged long-term loyalty by providing superior customer service with over 15 high-profile locations such as malls, business buildings, and supermarkets, leading to reliability and consistent results

Build strong relationships with prospective and enrolled students, parents, and educational partners. Develop and execute marketing plans to increase brand awareness and student enrollment. Provide information about academic programs, admission requirements, and enrollment procedures. Conduct consultations and campus tours to showcase the educational institution's facilities and offerings. Guide students through the application and enrollment process, ensuring a smooth transition. Achievements:● Optimized Higher Education Dpt's functioning, procedures, and policy guidelines, improving productivity by 25%.

- Branding and corporate image development- Social media advertising campaign creation- Packaging, logo design and product photogaphy

- Create and manage content for her social media related to: branding, design, entrepreneurship, marketing and customer care - Translate articles for he blog, from english to Spanish - Design and social media publishing scheduling - Branding design and implementation