• Manage IND programs across regional and global teams from implementation to closure• Lead cross-functional teams to align program requirements and timelines• Conduct internal and external stakeholder status reports and presentations• Primary contact for internal and external stakeholders• Deliver proactive risk management to assure IND enabling deliverables are on time and on budget• Lead collection of internal observations to maximize global program management across team• Develop customized methodology to meet unique client needs• Participate in development of team’s project methodology

• Form non-profit organization for New Pal Summer Fest• Create SOPs, timelines, roles & responsibilities and expectations for committee chairs• Managed Social Media team to continuously increase awareness of festival• Manage marketing materials and distribution• Manage social media accounts for New Palestine Chamber of Commerce• Implement Chamber Member Highlight series to increase membership value• Lead event planning teams to assure traditions continue to grow and strengthen community

• Manage portfolio of clinical trial projects through entire project cycle• Facilitate accurate study setup with cross-functional team and client • Liaise with internal departments to understand capabilities and assess feasibility of study design throughout study to meet Sponsor needs• Consult with client when updates and amendments are required to ensure seamless changes• Monitor study progress and milestones via internal reports and metrics• Manage day-to-day project related activities including sample management, data revisions, issue resolutions, supplies, and import documentation• Act as liaison between team and functional management to assure service expectations are aligned• Mentor and assist team in professional development, managing challenges, and create standards• Work directly with management to develop Regional Study Coordinator role as well as establish Sponsor specific services• Mentor and assist team in professional development, managing challenges, and create standards

• Manage fast paced projects from proposal to completion• Maximize profit by managing costs, streamlining processes and minimizing rework• Train and manage Project Management staff assuring that all staff are up to date on all projects while addressing daily obstacles and providing daily client updates• Assure that all recruiting efforts minimize workload and expenses while providing the highest quality respondents for market research projects• Coordinate with Call Center Manager to provide recruitment screeners and project parameters in a clear and understandable format for Call Center staff• Communicate with clients on a daily basis to address changes, obstacles or opportunities

• Manage Facilities Management contracts including client relationship, on-site staff, site operations, contract growth, internal procedures and policies• Work with sales and service departments to assure contract obligations match client needs • Analyze and improve processes for all central office coordination, staff development, equipment procurement, account management, customer service and finance• Create Statement of Work and metrics for twelve contracts to demonstrate value of service to client, improve scope management and identify areas of improvement• Analyze data to identify quality of services and need for contract growth• Create quarterly reviews to provide value of service to customers and identify areas for improvement• Hire staff, implement training, create and enforce policies and ensure high morale

• Primary liaison for advancing client relations to ensure a successful partnership by maintaining standards while assessing client needs and bringing the two together.• Created multiple approaches to working with clients to accommodate learning styles and personalities.• Accountable for Global Patient Safety system enhancement projects while maintaining compliance with national and international change control and regulatory policies and procedures.• Managed international team of technical experts in the successful, on-time delivery of 70 system enhancement projects. • Managed multiple projects using prioritization, requirements and optimizing limited resources to meet client expectations efficiently. Maintained constant communication with team when gathering estimates and executing tasks to keep project on track while maintaining flexibility to adjust to unpredictable factors. 100% of projects were successful and delivered on time.• Focal point for driving communication to all levels of management, project teams, as well as between TEKsystems and client. This communication was critical to operational and project success.• Brought project requests into alignment with change control policies, assuring compliance with quality and regulatory standards and coordinated accommodations for the unique needs of business area.• Streamlined system change request process by clarifying terminology and identifying common ground between client needs and regulatory processes. This shortened the average project life cycle by 47%.• Used ARS REMEDY to track issues, projects, daily work and to run reports for weekly updates to upper management. • Analyzed trends to forecast future workload and resource requirements.

• Designed Lifestyles program of over 1,200 activities per year to enhance quality of life. • Published weekly and monthly newsletters to residents to inform and encourage participation.• Maintained individual relationships with all residents to assess the needs of the community and assure diverse programming.• Managed budget and projected annual expenses.• Managed staff, fleet and schedules for transportation running 80+ hours per week.• Partnered with the Marketing, Human Resources, Engineering, and Dining departments to host collaborative events and optimize budgets.

• Officer in Charge of Fitness and Sports, 12th Flight Training Wing o Managed, mentored and evaluated supervisory staff.o Oversaw planning and special events, leagues, participation, staffing and program development.o Researched and purchased state-of-the-art equipment for newly constructed fitness center • Deputy Chief of Protocol, Headquarters 19th Air Forceo Focal point for all formal ceremonies and events for Major General including retirements, Change of Command, DV visits and 19th Air Force 50th Anniversary. o Managed staffing, invitations, menus, scripts, guest speakers, ceremonial materials, honor guard, seat assignments, transportation, lodging, funding, briefing of hosts, rehearsals and gifts for large scale events.o Managed 19th Air Force Travel Card program and SM&W funds.• Fitness and Sports Operations Officer, Headquarters Air Force Services Agencyo Developed Battle Field Deployable Fitness Centers capable of shipping to any location in the world without military aircraft to expedite delivery. Package included cardio, strength and recreational equipment, a variety of mobile facilities designed to leave no footprint along with floor plans. Negotiated with Nautilus, Life Fitness and the Defense Logistics Agency to establish standardized process for ordering of supplies, equipment, facilities, method of delivery and to assure sufficient availability of equipment for a multi-front wartime situation.o Deployed to Dover Port Mortuary, working with a team of NCOs to prepare remains for burial assisting in identification, autopsy, embalming, dressing, casketing and transportation.o Evaluated and modified recognition program for AF Fitness Centers around the world. o Advisor for Chief of Staff of the Air Force Fitness Program which became the model for all Air Force commanders.o Provide policy and program guidance to Major Commands and Fitness Center directors

• Hire, train and manage aquatics staff and programs to include lessons, exercise, private parties, senior classes and competitions.• Scheduled all events as well as staff to assure maximized participation and safety.• Trained and mentored new Aquatics Manager in staff and facility management for summer program.