Andrea Glasgow-Tyrell Email & Phone Number

United States

As a Public Health Specialist, I am responsible for developing and reviewing response plans using an All-Hazards approach, with a focus on operationalizing activities for target populations, including Open and Closed Points of Dispensing (PODS) and Access and Functional Needs groups. I also work on laboratory response planning updates, County Staging Site.

Schenectady County, New York, United States

• Oversaw the operations of the Schenectady County Chief Medical Examiner Program, regularly consulting with the Public Health Director to respond to subpoenas for death records and public inquiries.
• Facilitated projects aimed at enhancing community health programs by compiling monthly progress reports, preparing meeting agendas and materials, and developing program activities.
• Collaborated regularly with the Director of Operations and other program directors and supervisors in conducting candidate interviews and contributing to recruitment processes and decisions.
• Trained and onboarded new staff members, ensuring a smooth transition and adherence to Public Health procedures.
• Established and maintained effective liaison with local health organizations and interested groups in support of public health programs.
• Effectively maintained county vendor profiles, keeping documents up-to-date and handling contract renewals.

Albany, New York, United States

• Ensured quality patient experience by managing check-in processes and appointment schedules, increasing efficiency, optimization, of physician schedules and reduction of cancellations.
• Handled financial transactions including copays and balances, ensuring accuracy and timeliness.
• Resolved patient inquiries and concerns, directing them to appropriate staff for prompt solutions.
• Processed legal subpoenas for medical records, ensuring compliance and rectifying discrepancies.
• Streamlined patient data management in order to maintain accurate and accessible digital records.

Brooklyn, New York, United States

• Oversaw time sensitive appointment rescheduling or cancellations, efficiently filling appointment slots.
• Maintained organized charts for the daily schedule, facilitating smooth operations.
• Accurately performed charge entry and payment posting within the billing system.
• Coordinated and managed compliance-related tasks, including chart reviews and data input.
• Streamlined patient communication by handling all appointment adjustments and inquiries.
• Proactively addressed patient needs by prioritizing urgent appointment requests.

New York, New York, United States

• Provided reliable front desk coverage for multi-physician office, by addressing phone inquiries and patient assistance.
• Provided empathetic support to anxious patients, delivering informed responses to their concerns.
• Managed patient account details meticulously, ensuring accurate record keeping and chart prep.
• Enhanced billing processes, ensuring accuracy in charge entry and payment posting.

Master Of Public Administration - Mpa

Bachelor Of Science - Bs, Biology, General