Andrea Gombac Email & Phone Number

London, England, United Kingdom

Leading the integrated Services delivery and fulfilment organisation at RICOH Europe across 25 countries in the EMEA Region and its transformation to support RICOH’s Digital Services portfolio

London, England, United Kingdom

Leading the European Service and Annuity organisation, delivering integrated services across 24 operating companies in the EMEA Region and driving its transformation to support RICOH’s Digital Services portfolio.

London, England, United Kingdom

Greater Milan Metropolitan Area

Drive integration of value propositions and service delivery capabilities of Ricoh Group operations in Italy. Support "agile" innovation in Ricoh offerings and services on specific and strategic projects. Manage process development and compliance for Quality, Health & Safety and Environment.

Milan Area, Italy

Head of national customer service organisation, supporting field operations, customer service desk, outsourcing operations, technical support and service management. Coordination of quality, environment, safety and compliance. Driving development of service delivery of vendor independent Smart Technologies and Internet of Things (IOT) solutions, e.g..

Milan

Head the national team of managers and engineers in charge of the Enterprise market post-sales service management, providing end-to-end project management, service engineering, provisioning and assurance across IT, security and telecommunications domains.

Milan Area, Italy

Head of Enterprise market service management, providing monitoring, incident resolution, operations, hardware maintenance and repair, field office sites support and change management services across IT and telecommunications domains. Management role in cross-functional initiatives impacting large parts of the company

Manage national Presales for Large Enterprise and Carrier Wholesale markets.

Led Nortel’s Vodafone Global Account Team initiatives on the non-radio solutions portfolio. Coordinated technical and commercial initiatives across Europe on innovative areas spanning from Hosted Enterprise Services to Fixed Mobile Convergence, from Video Services to Unified Communication.

Started up the team of sales engineers supporting Nortel sales for Italian Wireline Service Providers.

Primed the definition of complex call centre solutions for major telco operators and large enterprises. Led the introduction to the Italian market of next generation packet telephony solutions based on Nortel VoIP portfolio

Development of new generation voice switching systems requirements, technology benchmarking for Telecom Italia’s public telephone network and standardisation contributions to ETSI (European Telecommunications Standards Institute)