Andrea Gonzalez Email & Phone Number

Monterrey, Nuevo León, México

In charge of leading the development of the customer platform, serving as a bridge between the development team and stakeholders. Responsible for creating and managing the product backlog, prioritizing tasks, defining user stories, and ensuring the delivery of value to the customer.

Monterrey, Nuevo León, Mexico

Administrator of the customer's digital platform in Mexico, the United States, and Latin America, creating strategies to provide attention, support, training, and problem resolution. Simultaneously, working directly with the customer, addressing their needs within the company.

General Escobedo Area, Mexico

Efficient management of service orders, with a focus on customer satisfaction and process optimization. Close coordination with engineering teams to ensure the proper execution of orders for manufacturing and effectively resolve any issues or concerns. Continuous handling of direct communication with customers (dealerships).

Supporting operations in the management of service orders. Responsible for essential tasks such as data entry and updating, as wel as facilitating the seamless execution of orders in the production processes.

Nuevo León, Mexico

Responsible for analyzing requirements, establishing schedules, and efficiently allocating resources. In charge of preparing the implementation of a new version of the Service Bench system for the Service area of Whirlpool Mexico, resulting in an improvement in production processes.

Monterrey Y Alrededores, México

Customer follow-up for purchase orders from high-level business companies, working directly with production and engineering.

Maestría, Administración De Empresas En Mercadotecnia

Licenciatura, International Business