Define infrastructure services as customer centric products, enable automation delivery that eases operations and enhances customer experience, and prioritize and integrate AI to enhance operations and modernize processes.

Driving AIOPS and custom machine learning portfolio and roadmap with a demonstrated history of implementing data solutions that enhance monitoring practices and pave the path towards proactive monitoring. Working closely with customers and technology partners to define use cases, and provide self-healing solutions where possible. Defined strategy and building block requirements of Infrastructure AIOPs platform for the enterprise.

Provided anomaly detection capabilities and insights to help mitigate incidents, achieve business availability targets, and pave the road towards proactive monitoring. Provided single glass-pane view from disparate monitoring sources through custom web application.

Drove improvement in availability and stability by shifting troubleshooting practices from reactive to proactive. This was done by leveraging different tools (Numerify, AppDynamics, ServiceNow and Splunk), and trained different areas on consolidated solutions. Bridged communication gap between application, infrastructure, operations, and business partner needs in order to prioritize potential monitoring changes and data solutions.

Managed and supported Enterprise Vault application and operations for the corporation's email services.Identified new email vaulting strategy and cloud migration plan, supporting Microsoft Exchange engineers during cloud migration of about 85,000 accountsWorked with trusted email team on pertinent policies and gateway configurations.

Technical Training Program at Aetna. Led initiatives in several technology areas:Software Security: I was a key driver for different initiatives that guarantee the security of software used, and safety of data managed by the company. Including revamping of the security maven program for application developers across the company.Consumer Business: amongst many responsibilities I developed and application that is now used in production to analyze and troubleshoot duplicates in sensitive data. Application Development: I worked in troubleshooting and enhancing existing applications. I Created a new application that ingests large amounts of data and provides an interface for non-technical users to analyze and run reports. Systems Management: Upgraded and expanded data at rest scanning process. I managed different projects and drove process improvement initiatives for different long existing applications and processes.Network Engineering: I partook in large network upgrade initiatives and organized different processes to improve efficiency and network security. Aside from team responsibilities, I also handled the yearly Verizon Cybertrust Certification for Aetna and served as point of contact for different vendor interactions.

Professionally trained to handle crisis situations. Provided quality paraprofessional counseling services to student peers, in both scheduled and crisis settings.Provided psycho-education in different areas as stress, substance abuse, healthy relationships and domestic violence.

-Maintained an open, collaborative communication with other technology teams to efficiently solve customer issues while maintaining a secure network.-Upgraded software, equipment, and inventory. -Took on site and remote action to repair software, network and hardware problems for Bassett Hospital employees.

Recorded transactions related to the acquiring and selling of stock options. Managed and served as intermediary for interactions between the financial expert and accountant. I also managed all office bills.

Reviewed and graded homework assignments and in class work. Tutored and assisted students during class lectures.

Created, organized and managed events for varied populations, including small children, adolescents and adults. Ensured safety of participants in all activities, also created and managed different activities during 24/7 seasons and day events. Earned "Best Counselor of the Season 2009"