Led a critical identity management migration for a 12,000+ user, and 50 firewall environment, replacing legacy Palo Alto User-ID with Cloud Identity Engine (CIE) integrated with Azure AD. This initiative reduced strain on Active Directory servers, strengthened Zero Trust posture within a hybrid cloud environment, and facilitated the secure adoption of Azure SaaS solutions.Strengthened endpoint security posture during provisioning by implementing Connect Before Logon within GlobalProtect. This enforced device compliance checks before network access, ensuring secure Windows Autopilot deployment for new laptops.Developed a comprehensive GlobalProtect deployment process, incorporating SDLC principles, including testing, stakeholder communication, and seamless implementation for 12000+ employees.Led a successful migration of 180 customers to AWS, taking a hands-on role in designing and configuring the cloud security architecture. This included implementing critical safeguards like WAFs and network firewalls, resulting in a more secure and scalable environment.Led the technical implementation of an Okta to Azure MFA migration, enhancing security posture with advanced MFA capabilities across GlobalProtect and Palo Alto Panorama ensuring tighter integration with existing systems for 12000+ users and meeting strict project deadlines.

Designed and enforced network security architecture baselines (Palo Alto, NSX-T, NSX-V) to mitigate risk across a complex enterprise environment, ensuring compliance with NIST/ISO frameworks.Update DNS entries, logging profiles, and IPS policies on all firewalls with 100% success.Design, deploy, maintain, and troubleshoot enterprise firewalls (Palo Alto, Checkpoint, SonicWall), ensuring optimal network security and performance. Ensure seamless operation of enterprise proxy infrastructure (McAfee, Symantec, IronPort), including deployment, configuration, troubleshooting, and performance optimization.

Executed a seamless upgrade from McAfee VirusScan Enterprise to McAfee Endpoint Security Suite, enhancing endpoint protection and streamlining security management.Deployed and configured the Tenable (Nessus) Vulnerability Scanner, establishing a comprehensive vulnerability assessment program to proactively identify and mitigate security risks.Enhanced McAfee ePO functionality with AD integration, automated reporting, agent deployment, and rogue AP detection, significantly improving security visibility and operational efficiency.Rigorously tested and deployed FortiGate SSL inspection across all locations, enforcing encrypted traffic visibility and strengthening network security posture.

Based on customer satisfaction surveys, consistently ranked in the top 5% of call center agents, demonstrating exceptional service and problem-solving skills.Provided expert technical support for a suite of McAfee security products, resolving complex antivirus and malware issues to protect customer environments.Mentored and trained new call center agents, contributing to their successful onboarding and high customer satisfaction ratings