Andrea Guadalupe Huertas Email & Phone Number

Los Angeles, California, United States

Miami-Fort Lauderdale Area

As a Sales Coordinator in a B2B context, my role is multifaceted and involves supporting the sales team in various ways. I analyze sales data and market trends to identify opportunities for growth and improvement. This analysis helps to monitor and report on sales performance and customer behavior, which informs business decisions.Additionally, I work closely with the sales team to develop pricing strategies and organize the product assortment to meet the needs of our customers. My role is instrumental in ensuring the success of our sales team and ultimately, our business. I am committed to continuous improvement and strive to provide exceptional support to the sales team and our customers.

Miami, Florida, United States

As an Interim Customer Relationship Manager, my key responsibilities included recruitment and selection of team members, providing training and guidance to the team, and aligning and improving processes to ensure smooth operations.I played a pivotal role in identifying and recruiting talented individuals who had the skills and expertise required to deliver outstanding customer service. Through my guidance and support, I helped my team members develop their skills and improve their performance.I also worked closely with various departments to align customer service processes with overall business objectives. Ultimately, my efforts contributed to the growth and success of the company.

Miami/Fort Lauderdale Area

Worked in an international commerce environment handling the sales operations, from the order processing to invoicing in accordance to the customer's country import regulations and Incoterms.Processed and solved complains of different kinds, keeping constant communication with the customer.Worked with a cross-functional team to fulfill the customer requests regarding new developments, quotes, marketing material, transportation and other related topics.Ran sales reports for customers and internal team.Handled supply chain issues offering different solutions in order to fulfill the back orders.Teamed up with the Account Manager to support the revenue growth.

Remote

• Supports database creation according to the company’s needs.• Educates on KPI’s building and meaning.• Performs data entry.• Tracks and solves data inconsistencies.• Maps the sources of data.

Provincia De Lima, Peru

Defined and generated the KPIs for the department.Monitored and reported the fulfillment of goals.Worked with ERPs to extract data base and predict the probability of students dropping out.Designed presentations for monthly meeting with the General Director.Built dashboards for the team.Built any data base or analysis requested.Mapped, implemented and upgraded the procedures for the department.

Provincia De Trujillo, Peru

Led research on the performance of alumni in the job marketGuided, supervised and controled the performance of staff under her charge on a weekly basisLed the induction process for new interns in the areaMonitored and guaranteed the fulfillment of goals in the call centerManaged the emailing campaignsDefined, executed and evaluated communication strategies with alumniCoordinated and supervised actions taken by other affiliated officesParticipated in meetings with different entities to discuss topics related to the performance of alumni and current students of the university in the job market Created and assessed management indicators according to the standards of quality of the university towards SINEACE accreditation and ISO 9001: 2008 certification Coordinated strategic alliances with organizations Supervised follow-up meetings with organizations and the fulfillment of goalsCreated and executed the area’s Operational Plan as well as all proceduresPlanned and supervised alumni outreach and engagement eventsSupervised the Alumni Network website, acted as the community manager of its official Facebook account and managed the alumni database

Provincia De Trujillo, Peru

Oriented students and alumni in the signature of their graduation filesObtained input for the alumni databaseCollaborated in the creation of biannual reports Supported event planning of the area

Provincia De Trujillo, Peru

Managed client appointments and staff distribution according to areaWorked as check-out agent for all services providedMaintained inventory control Provided information to potential clients about services provided Conducted follow-up communications with clients

Provincia De Trujillo, Peru

Created class schedules based on classroom availability and professors’ timetables using the institutions’ electronic database Provided information to potential students and/or their parents about summer art classes offered by the institutionCollected and registered all payments done by students and/or their parents for the summer classes in the institutions’ electronic databaseConducted follow-up on customers with pending paymentsSupported professors payroll with accurate information every monthReported cash-flow twice a day Trained new staff in customer service, electronic database and cash-flow report