Andrea Henker Email & Phone Number

• Develop and implement marketing and outreach strategy to employers
• Liaise with community professionals and employers to create competitive jobs and employment opportunities
• Monitor placements, oversee training plan development and conduct on-going follow-up to ensure successful employment outcomes for program participants
• Provide culturally sensitive employment services including one-to-one employment counselling and referrals when required
• Arrange job fairs and networking events

• Supported full recruitment cycle including screening resumes, interview scheduling, group interviews, individuals interviews and reference calls
• Attended job fairs to represent the association, identifying potential candidates
• Provided assistance in onboarding sessions

• Managed amendments, withdrawals, emergency care and waitlist for 45 YMCA Centers includingChild Care and Before and After programs
• Worked closely with YMCA District Managers, site staff, regional subsidy staff and third partyagencies to ensure the correct program, care and subsidy are directly aligned with families’ demand
• Managed class lists for each program to ensure that the licensed capacities were not exceeded
• Processed registrations for Child Care and Before and After School programs in a timely manner
• Worked closely with the YMCA Collections Agents to guarantee effective payments
• Managed emails and telephone inquiries insuring that relevant and quality service and informationwas provided for all families

Toronto E Região, Canadá

• Researched companies and scan through employment websites to identify job opportunities that reflect the individual skills, education and interests of clients
• Provided support to clients with the Resource Center with computers, employment inquiries and the use of the copier, scanner and fax machine
• Organized, retrieved and provided updates in files; review files to check for missing information
• Performed 3, 6 and 12 month follow up calls for inactive (closed) files; communicate with clients and case note conversations documenting employment status and any identified needs / interventions
• Completed reports and documentation as required
• Assisted in the delivery of job fairs; receive and register clients, sit on behalf of absent employers; provide information and support to job seekers on current opportunities and hiring processes

Porto Alegre E Região, Brasil

• Implemented online training platform
• Implemented Leadership Academy for supervisors, focused on strategic planning and soft skills development
• Designed and conducted wide-ranging training workshops and seminars
• Managed orientation sessions for new employees that reinforced compliance with company policies
• Administrated performance appraisal with focus on action plans to improve hard and soft skills and increase work performance
• Trained 20-member management team on conducting performance appraisal and action plan application

Porto Alegre E Região, Brasil

• Coordinated full recruitment cycle including needs assessments, job description development, screening resumes, interviewing, reference checks, and employment offer negotiations
• Prepared routine correspondences, employment offer letters, new hiring packages, and conducted new employee orientations
• Planned and facilitated training sessions, seminars and workshops
• Conducted effectiveness assessment to guarantee high level of training to employees
• Administered performance evaluation and action plans process
• Managed social inclusion programs that focused on disabled employees

Porto Alegre E Região, Brasil

• Coordinated full recruitment cycle including needs assessments, job description development, screening resumes, interviewing, reference checks, and employment offer negotiations
• Prepared routine correspondences, employment offer letters, new hiring packages, and conducted new employee orientations
• Developed and standardized the recruitment and selection manual for 5 affiliated companies
• Tracked and analyzed key performance indicator data on recruition using Excel and adjusted action plan to ensure the goals are achieved

Caxias Do Sul E Região, Brasil

• Provided reception and support to coordinator, professors, students and guests
• Provided administrative support to management and staff
• Recorded incoming payments in Excel spreadsheets in accordance with internal financial controls
• Organized conferences and meetings
• Prepared and processed correspondence
• Maintained, monitored and ordered office supplies

Santa Cruz Do Sul E Região, Brasil

- Analyzed, programmed and monitored internal suppliers and costs- Received, processed and analysed invoices and internal expense forms

Santa Cruz Do Sul E Região, Brasil

Coordinated and monitored all expenses related to the SAP implementation project in the company

Santa Cruz Do Sul E Região, Brasil

Participated in the Job Rotation Program: worked 6 months in Health Department; 6 month in Safety Department; 6 months in Payroll; 6 months in Training & Development and Recruitment & Selection Department

Chrp Certified Human Resources Professional, Human Resources Management/Personnel Administration, General

Master'S Degree, Human Resources Management/Personnel Administration, General

Recognized by WES Canada - World Education Services

Bachelor Of Business Administration - Bba, Business Administration

Recognized by WES Canada - World Education Services