Andrea Henker Email & Phone Number

• Develop and implement marketing and outreach strategy to employers• Liaise with community professionals and employers to create competitive jobs and employment opportunities• Monitor placements, oversee training plan development and conduct on-going follow-up to ensure successful employment outcomes for program participants• Provide culturally sensitive employment services including one-to-one employment counselling and referrals when required• Arrange job fairs and networking events

• Supported full recruitment cycle including screening resumes, interview scheduling, group interviews, individuals interviews and reference calls• Attended job fairs to represent the association, identifying potential candidates • Provided assistance in onboarding sessions

Managed amendments, withdrawals, emergency care and waitlist for 45 YMCA Centers includingChild Care and Before and After programs• Worked closely with YMCA District Managers, site staff, regional subsidy staff and third partyagencies to ensure the correct program, care and subsidy are directly aligned with families’ demand• Managed class lists for each program to ensure that the licensed capacities were not exceeded• Processed registrations for Child Care and Before and After School programs in a timely manner• Worked closely with the YMCA Collections Agents to guarantee effective payments• Managed emails and telephone inquiries insuring that relevant and quality service and informationwas provided for all families

Toronto E Região, Canadá

• Researched companies and scan through employment websites to identify job opportunities that reflect the individual skills, education and interests of clients • Provided support to clients with the Resource Center with computers, employment inquiries and the use of the copier, scanner and fax machine• Organized, retrieved and provided updates in files; review files to check for missing information• Performed 3, 6 and 12 month follow up calls for inactive (closed) files; communicate with clients and case note conversations documenting employment status and any identified needs / interventions • Completed reports and documentation as required• Assisted in the delivery of job fairs; receive and register clients, sit on behalf of absent employers; provide information and support to job seekers on current opportunities and hiring processes

Porto Alegre E Região, Brasil

• Implemented online training platform• Implemented Leadership Academy for supervisors, focused on strategic planning and soft skills development• Designed and conducted wide-ranging training workshops and seminars• Managed orientation sessions for new employees that reinforced compliance with company policies• Administrated performance appraisal with focus on action plans to improve hard and soft skills and increase work performance • Trained 20-member management team on conducting performance appraisal and action plan application • Managed social inclusion program focused on mentoring of 20 young employees each year, providing ongoing training and development to prepare for their future careers• Took responsibilities for coaching, advising on interpretation and application of Human Resources policies and practices• Prepared reports, analyzed and evaluated HR data using internal data bases and prepared statistical reports • Wrote all training procedures to ensure compliance• Collected and analyzed labor market information • Prepared and monitored training department budget

Porto Alegre E Região, Brasil

• Coordinated full recruitment cycle including needs assessments, job description development, screening resumes, interviewing, reference checks, and employment offer negotiations• Prepared routine correspondences, employment offer letters, new hiring packages, and conducted new employee orientations• Planned and facilitated training sessions, seminars and workshops• Conducted effectiveness assessment to guarantee high level of training to employees• Administered performance evaluation and action plans process• Managed social inclusion programs that focused on disabled employees• Learned sign language to foster communication with hearing impaired or deaf colleagues• Used database to generate training and recruiting indicator data to show goal achievement

Porto Alegre E Região, Brasil

• Coordinated full recruitment cycle including needs assessments, job description development, screening resumes, interviewing, reference checks, and employment offer negotiations• Prepared routine correspondences, employment offer letters, new hiring packages, and conducted new employee orientations• Developed and standardized the recruitment and selection manual for 5 affiliated companies• Tracked and analyzed key performance indicator data on recruition using Excel and adjusted action plan to ensure the goals are achieved

Caxias Do Sul E Região, Brasil

• Provided reception and support to coordinator, professors, students and guests• Provided administrative support to management and staff• Recorded incoming payments in Excel spreadsheets in accordance with internal financial controls• Organized conferences and meetings• Prepared and processed correspondence • Maintained, monitored and ordered office supplies

Santa Cruz Do Sul E Região, Brasil

- Analyzed, programmed and monitored internal suppliers and costs- Received, processed and analysed invoices and internal expense forms

Santa Cruz Do Sul E Região, Brasil

Coordinated and monitored all expenses related to the SAP implementation project in the company

Santa Cruz Do Sul E Região, Brasil

Participated in the Job Rotation Program: worked 6 months in Health Department; 6 month in Safety Department; 6 months in Payroll; 6 months in Training & Development and Recruitment & Selection Department

Chrp Certified Human Resources Professional, Human Resources Management/Personnel Administration, General

Master'S Degree, Human Resources Management/Personnel Administration, General

Recognized by WES Canada - World Education Services

Bachelor Of Business Administration - Bba, Business Administration

Recognized by WES Canada - World Education Services