Nueve años de experiencia en empresas tech en Europa, enfocada en gestión de datos, análisis de contenido y optimización de procesos. Interesada en roles de análisis de datos o programación, alineando estrategias de negocio y comunicación.
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Desarrollo Web JavaCampusfpMadrid, Es -
Partner CommunicationMicrosoft Jul 2022 - Jan 2024Madrid, Community Of Madrid, Spain- Collect, select, and organize important information from different stakeholders to share with partners through different channels- Manage Microsoft Partner Communication Channels- Monitor impact and analyze data under compliance management- Collaborate with internal teams to design and implement strategies aligned with business goals, achieve objectives, and maximize engagement -
Web AnalystUnoynueve Oct 2021 - Jun 2022Madrid, Community Of Madrid, Spain- Use of analytics and data engineering to identify and close gaps in users experience - Use of data analysis and visualisation tools (SQL)- Design key metrics to measure different aspects of the business- Coordinate content delivery with the client to meet deadlines
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Customer Service AgentXerox Mar 2020 - Sep 2021Lisbon, Portugal-Support inbound inquires from customers supporting product knowledge- Assist customers with scheduling and registration- Support inbound inquiries from customers in a fast-paced environment- Manage invoices, billing and assist them with scheduling and shipments via phone, e-mail, and chat- Translation -
Community Operations Analyst At FacebookMeta May 2018 - Dec 2019Dublin, Leinster, Ireland- Review, delete, and label reported content within specified market and timeframes - Follow client guidelines to achieve SLA - Use of market knowledge to spot scalable solutions to improve the user’s experience- Identify inefficiencies in workflows and suggest solutions- Recognizing trends and patterns within large data sets to create insights- Escalate sensitive content, including graphic images, videos, writings, and offensive language outside the company policy to the… Show more - Review, delete, and label reported content within specified market and timeframes - Follow client guidelines to achieve SLA - Use of market knowledge to spot scalable solutions to improve the user’s experience- Identify inefficiencies in workflows and suggest solutions- Recognizing trends and patterns within large data sets to create insights- Escalate sensitive content, including graphic images, videos, writings, and offensive language outside the company policy to the global team Show less -
Preschool TeacherHyde & Seek Oct 2016 - Dec 2017County Dublin, Ireland- Impart teaching to the highest standards
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Content CreatorConmasfuturo.Com Mar 2015 - Oct 2016Madrid Area, Spain- Building relationship and trust with customers through communication- Engaging new customers- Research to perform data entry in the platform via WordPress- Manage phone calls and office tasks-Coordinate and organize meetings to achieve standards and cooperative work- Handle customers complaints providing solutions -
It TeacherConmasfuturo.Com Mar 2015 - Sep 2016Madrid- Teaching programming to children in Spanish and English (5-16 years old). - Prepare materials and classroom for technology lessons and an online logbook. - Use computers, audio-visual aids, and other equipment to supplement presentations. - Key achievement: Assigned to special position as IT specialist. - Inform parents about behaviour, progress and achievements of children.-Develop contents, researching and programming . Word Press-Coordinate staff meetings to improve… Show more - Teaching programming to children in Spanish and English (5-16 years old). - Prepare materials and classroom for technology lessons and an online logbook. - Use computers, audio-visual aids, and other equipment to supplement presentations. - Key achievement: Assigned to special position as IT specialist. - Inform parents about behaviour, progress and achievements of children.-Develop contents, researching and programming . Word Press-Coordinate staff meetings to improve business innovation and cooperative work. Show less -
AdministrativeUnoynueve.Sl Jun 2014 - Jun 2016Madrid Area, Spain- Project management support and agree with clients the SLA- Test and review clients’ websites to identify potential problems- Communicate with clients and suppliers via phone, chat and e-mail - Web design assistant: HML, CSS, Java Script
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Shop AssistantFnac Nov 2009 - Jan 2010Madrid Area, Spain- Increase levels of customer satisfaction through a professional sales service- Replenish and sort books and comics. - Maintain the store's area fully stocked- Recommend and offer products to the customers
Andrea Hernandez Education Details
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Education
Frequently Asked Questions about Andrea Hernandez
What company does Andrea Hernandez work for?
Andrea Hernandez works for Campusfp
What is Andrea Hernandez's role at the current company?
Andrea Hernandez's current role is Desarrollo web Java.
What schools did Andrea Hernandez attend?
Andrea Hernandez attended Universidad Complutense De Madrid.
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