Andrea H. Email & Phone Number

Los Angeles, Ca, Us

Actively participate in functional design meetings by offering constructive feedback, highlighting potential operational impacts, and identifying opportunities for process improvements.Thoroughly understand and document the client's specific business requirements and processes, ensuring accuracy and clarity.Lead and facilitate collaborative workshop sessions to gather insights and foster teamwork.Design, develop, test, implement, and support enhancements or fixes to applications, adhering to best practice standards. Coordinate with clients to ensure comprehensive testing of system modifications, enhancements, and product updates, verifying that solutions function correctly.Create, develop, and test custom reports and other reporting solutions tailored to business requirements and functional specifications.Efficiently record, prioritize, and track the progress of new and existing issues to ensure timely resolution.Analyze data from multiple sources to enhance understanding of reported issues, identifying root causes and underlying problems.Troubleshoot functional issues, conduct operational impact analyses, and present well-documented proposals for solutions to various audience levels.

Greater Los Angeles Area

Visual artist, bringing bursts of color into the lives of others. Specialties include: painting, photography, & print making.Contact for inquiries, sundreya@outlook.com, or visit www.sundreya.org

Fullerton, Santa Ana, La Habra Areas

Providing local pet care services to one household at a time. Services include: dog walking, afternoon feedings, overnight care, administering medications and more!

United States

Primarily roles fall under account management, onboarding and training consultant. Created and executed client management process to implement across all client verticals.Identify opportunities for adding value to clients and drive customer adoption by driving initiatives designed to add business value and education on product capabilities. Identified opportunities to cross-sell new products and services; understand, analyze, interpret, and incorporate qualitative and quantitative data for client recommendation and improvements. Develop and maintain strong relationships with internal and external resources to maximize product and service penetration and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and solutions. Train internal teams to ensure effective execution of client strategies, improved client management, and overall skill development.

United States

Primarily roles fall under account management, onboarding and training consultant. Created and executed client management process to implement across all client verticals.Identify opportunities for adding value to clients and drive customer adoption by driving initiatives designed to add business value and education on product capabilities. Identified opportunities to cross-sell new products and services; understand, analyze, interpret, and incorporate qualitative and quantitative data for client recommendation and improvements. Develop and maintain strong relationships with internal and external resources to maximize product and service penetration and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and solutions. Train internal teams to ensure effective execution of client strategies, improved client management, and overall skill development.

Westlake Village, Ca

Assisted account managers diagnosing, troubleshooting, and resolving technical issues for customers, ensuring proper documentation and follow up of all tickets.Responds to inbound phone calls, providing support to resolve any issues, ensuring an exceptional customer experience. Escalates any issues to a higher level of support as appropriate. Provides assistance to existing and new customers with any needs, creating new phone numbers and/or logins.Proactively engages new customers to ensure products are working as they should. Responds to and completes requests from internal team members on the Customer Success, Performance Management, and Sales teams.Ensures thorough knowledge of all existing and new and existing in-house products to support and resolve issues. Maintains up-to-date knowledge related to the industry and technical support trends and techniques.Managed porting requests, performed administrative tasks, and conducted research.

Remote

Evaluating social media ads and other content for quality and relevancy in order to help our clients improve the Internet experience for all users.

Fullerton, California

Protec International:Managing all domestic and international accounts using order processing; verifying receipt of service and products, following up on purchase orders and maintaining outstanding product knowledge and various components of customer service. Duties also include managing inventory through purchasing, web maintenance and social media; trade shows, product research and product quality control.Boulevard:Managing large accounts through order processing; maintaining excellent product knowledge and various components of customers service. Duties also include: Creating custom digital renderings, web development, web maintenance and web design; trade shows, product research and product quality control.

Anaheim

Managing social media and building company awareness to various target markets; providing excellent guest relations and concierge services in the Disneyland Resort area

Fullerton, Ca

Serving sunshine in a cup to people morning, day and night

Bachelor Of Arts (Ba), Graphic Communications

Activities and Societies: The National Society of Collegiate Scholars (NSCS), California State University, Fullerton University Art Club.

Certification, Cpr/Aed, And First Aid

Certification, Physical Therapy Aide

Certification, Business Administration And Management, General