Andrea H. Email and Phone Number
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Results-driven professional with a background in business management and communications. As a Functional Consultant at The MASYC Group, I excelled in project management, system implementation and training, and technical design management across diverse verticals in JDE EnterpriseOne Oracle software. Skilled in identifying opportunities to add value, I have a proven track record of driving customer adoption and implementing new products and services.My experience extends from a Onboarding Business Advisor and Client Support Specialist at CallSource, where I diagnosed and resolved technical issues, providing exceptional customer support. Additionally, as an Account Executive at Sunjeen, Inc., I managed domestic and international accounts, demonstrating proficiency in product management, website maintenance, and social media marketing.With a Bachelor of Arts in Communications from California State University, Fullerton, and a Business Management Certificate from San Diego State University, I bring a solid educational foundation to my professional endeavors. My skills include account management, client relationship development, and proficiency in various software and database systems.Outside of my professional roles, I am a Freelance Artist and Designer at Sundreya, creating commissioned paintings and managing all aspects of operations, from accounting to marketing. Additionally, I provide pet care services through Pawsitively Purrfect Pet Care.Let's connect for discussions on business, communications, and opportunities for collaboration. Feel free to reach out—I'm excited to expand my professional network!"Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your own personality. Be active, be energetic, be enthusiastic and faithful, and you will accomplish your object. Nothing great was ever achieved without enthusiasm."-Ralph Waldo Emerson#BusinessManagement #Communications #ClientManagement #ProfessionalDevelopment
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Functional ConsultantThe Masyc Group, Inc.Los Angeles, Ca, Us -
Functional ConsultantThe Masyc Group, Inc. Apr 2024 - PresentActively participate in functional design meetings by offering constructive feedback, highlighting potential operational impacts, and identifying opportunities for process improvements.Thoroughly understand and document the client's specific business requirements and processes, ensuring accuracy and clarity.Lead and facilitate collaborative workshop sessions to gather insights and foster teamwork.Design, develop, test, implement, and support enhancements or fixes to applications, adhering to best practice standards. Coordinate with clients to ensure comprehensive testing of system modifications, enhancements, and product updates, verifying that solutions function correctly.Create, develop, and test custom reports and other reporting solutions tailored to business requirements and functional specifications.Efficiently record, prioritize, and track the progress of new and existing issues to ensure timely resolution.Analyze data from multiple sources to enhance understanding of reported issues, identifying root causes and underlying problems.Troubleshoot functional issues, conduct operational impact analyses, and present well-documented proposals for solutions to various audience levels. -
Owner, Artist, PhotographerSundreya Nov 2012 - PresentGreater Los Angeles AreaVisual artist, bringing bursts of color into the lives of others. Specialties include: painting, photography, & print making.Contact for inquiries, sundreya@outlook.com, or visit www.sundreya.org
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OwnerPawsitively Purrfect Pet Care Nov 2012 - PresentFullerton, Santa Ana, La Habra AreasProviding local pet care services to one household at a time. Services include: dog walking, afternoon feedings, overnight care, administering medications and more!
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Onboarding ConsultantCallsource May 2022 - Feb 2024United StatesPrimarily roles fall under account management, onboarding and training consultant. Created and executed client management process to implement across all client verticals.Identify opportunities for adding value to clients and drive customer adoption by driving initiatives designed to add business value and education on product capabilities. Identified opportunities to cross-sell new products and services; understand, analyze, interpret, and incorporate qualitative and quantitative data for client recommendation and improvements. Develop and maintain strong relationships with internal and external resources to maximize product and service penetration and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and solutions. Train internal teams to ensure effective execution of client strategies, improved client management, and overall skill development. -
Business AdvisorCallsource Jun 2019 - Feb 2024United StatesPrimarily roles fall under account management, onboarding and training consultant. Created and executed client management process to implement across all client verticals.Identify opportunities for adding value to clients and drive customer adoption by driving initiatives designed to add business value and education on product capabilities. Identified opportunities to cross-sell new products and services; understand, analyze, interpret, and incorporate qualitative and quantitative data for client recommendation and improvements. Develop and maintain strong relationships with internal and external resources to maximize product and service penetration and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and solutions. Train internal teams to ensure effective execution of client strategies, improved client management, and overall skill development. -
Client Support SpecialistCallsource Mar 2019 - Sep 2019Westlake Village, CaAssisted account managers diagnosing, troubleshooting, and resolving technical issues for customers, ensuring proper documentation and follow up of all tickets.Responds to inbound phone calls, providing support to resolve any issues, ensuring an exceptional customer experience. Escalates any issues to a higher level of support as appropriate. Provides assistance to existing and new customers with any needs, creating new phone numbers and/or logins.Proactively engages new customers to ensure products are working as they should. Responds to and completes requests from internal team members on the Customer Success, Performance Management, and Sales teams.Ensures thorough knowledge of all existing and new and existing in-house products to support and resolve issues. Maintains up-to-date knowledge related to the industry and technical support trends and techniques.Managed porting requests, performed administrative tasks, and conducted research. -
Social Media EvaluatorLionbridge Sep 2018 - Oct 2019RemoteEvaluating social media ads and other content for quality and relevancy in order to help our clients improve the Internet experience for all users. -
Account ExecutiveSunjeen, Inc. Jun 2016 - May 2018Fullerton, CaliforniaProtec International:Managing all domestic and international accounts using order processing; verifying receipt of service and products, following up on purchase orders and maintaining outstanding product knowledge and various components of customer service. Duties also include managing inventory through purchasing, web maintenance and social media; trade shows, product research and product quality control.Boulevard:Managing large accounts through order processing; maintaining excellent product knowledge and various components of customers service. Duties also include: Creating custom digital renderings, web development, web maintenance and web design; trade shows, product research and product quality control.
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Front Office AssistantAnaheim Rv Park May 2014 - Oct 2015AnaheimManaging social media and building company awareness to various target markets; providing excellent guest relations and concierge services in the Disneyland Resort area -
BaristaStarbucks Sep 2013 - 2015Fullerton, CaServing sunshine in a cup to people morning, day and night
Andrea H. Education Details
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Graphic Communications -
American Red CrossCpr/Aed, And First Aid -
Physical Therapy Aide -
Business Administration And Management, General
Frequently Asked Questions about Andrea H.
What company does Andrea H. work for?
Andrea H. works for The Masyc Group, Inc.
What is Andrea H.'s role at the current company?
Andrea H.'s current role is Functional Consultant.
What is Andrea H.'s email address?
Andrea H.'s email address is me****@****aol.com
What is Andrea H.'s direct phone number?
Andrea H.'s direct phone number is +190959*****
What schools did Andrea H. attend?
Andrea H. attended California State University-Fullerton, American Red Cross, San Diego State University, San Diego State University.
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Andrea Isaac H.
Miami, Fl1utoronto.ca -
1coramdeoacademy.org
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