Andrea Hertel Email & Phone Number

Hamilton, On, Ca

Ancaster, Ontario, Canada

Case Management - Schedule client sessions and respond to email inquiries. Case conceptualization and treatment planning to support clients in developing the skills they need to enhance psychological, emotional, and social functioning. Maintain accurate and up-to-date client records and documentation. Therapeutic Coaching - Conduct assessment interviews to gather relevant information related to social, emotional, and psychological needs. Develop and implement individualized care plans based on assessment findings. Provide psychotherapy and supportive therapeutic coaching services to clients 10+ years of age and their families. Group Programming - Develop and facilitate therapeutic group programming. Support participants in achieving individual goals within the group. Maintain accurate and up-to-date client records and documentation. Contribute to group promotion and scheduling needs as required.

Hamilton, Ontario, Canada

• Coordinate stays end-to-end with McMaster Children's Hospital and families. Including assessing priorities of families' needs, assigning room accommodation, welcoming and acquainting families to the house, providing support to families as required and completing the check-out process.• Complete daily administrative and household tasks per RMHCSCO requirements. Administrative duties include maintaining client database, end-of-day reporting, end-of-shift hand-off communication, and updating daily family waiting lists. Household duties include completing sanitization protocols, monitoring inventory levels of family supplies and servery items, and general cleaning/tidying of the Family Services office and common household areas.• Supervise shift volunteers providing support and guidance to them on required tasks.• Collaborate with cross-functional teams to maintain RMHCSCO's high standard of excellence for guests. This requires regular communication with housekeeping, the culinary team, the volunteer manager, and our development team.

Oakville, Ontario, Canada

• Establish internal office procedures and implement automation wherever possible.• Manage digital marketing strategies to meet company goals and objectives.• Measure and report on marketing campaign performance gained insights and compared results against goals to identify strengths and weaknesses.• Test and optimize organic and paid acquisition channels, including content creation and curation, pay-per-click, event, social media, and lead generation campaigns.• Execute updated marketing plans to increase branding exposure, customer traffic, and sales.• Ensure consistency in content and tone to optimize social media accounts.• Develop online marketing strategies for accounting businesses.• Support SEO initiatives to improve content, keywords, and branding.• Direct social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.• Enhance cross-functional digital and business team coordination by guiding delivery and leading process improvements.

Oakville, Ontario, Canada

• Configure marketing automation.• Plan, develop and execute lead generating, direct response, digital marketing campaign initiatives.• Compile campaign data and analyze the success of marketing strategy.• Create visually appealing, high converting landing pages using front-end builders. • Compilation and layout of a monthly paper-based newsletter - distribution management of completed output to membership.• Content management of web-based membership portal.• Research, implement and test new software to improve office processes and customer experience.• Accounts receivable duties include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and connecting with clients to secure outstanding payments.• Direct the planning and execution of corporate events (meetings, networking dinners, conferences) for clients.• Assembly and distribution of HTML based weekly email newsletters utilizing external CRM system.

Oakville, Ontario, Canada

• Design and implement operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Oversee monthly and quarterly assessments and forecasts of the organization's financial performance against budget, financial and operational goals.• Oversee short and long-term financial and managerial reporting.• Manage and increase the effectiveness and efficiency of internal services (AR/AP, Account Management, and Creative Services) through collaborative improvements to each function as well as coordination and communication between business functions.• Carry out invoicing, collection and reporting activities according to specific deadlines (accounts payable/receivable).• Facilitate the transition of project workflow management tool - inclusive of creation and execution of project work plans, executing revisions as required, identifying available resources and assigning individual responsibilities, managing day-to-day operational aspects and scope, and reviewing deliverables to ensure on-time system launch.

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Honours Bachelor Of Applied Science, Community Social Services

Diploma, Social Service Worker

Business Administration, Marketing