• Manage office support staff acting as liaison and first line of contact between support staff and management.• Talent Acquisition: Recruit, interview, and onboard new hires and support staff. Conduct performance reviews with all support staff team members.• Works with all employees to meet their individual needs and career path objectives.• Train employees on new technologies, tools and software.• Update employee job descriptions and duties. Manage employee recognition and retention.• Manage referral program, shock & awe package to potential clients.• Review and analyze data (reports, expenses, metrics, etc.) and make recommendations.• Update KPIs.

• Responsible for overseeing daily operations, trouble- shooting issues and ensuring exceptional client service.• Coordinate the planning and execution of company meetings and events.• Provide overflow and administrative support including, but not limited to, answering phones, filing, calendaring, scheduling, preparing correspondence, editing documents and processing mail. • Prepare invoices, pay bills and manage vendors.• Conduct new client intake and create spreadsheets to track flow.• Maintain office supplies.• Assist with onboarding staff, ensuring the setup of accounts, equipment, and workstations.

• Provided administrative support to attorneys and paralegals by ordering property titles, disbursing property deeds, proofreading and editing written materials, conducting legal research and drafting and reviewing legal documents and other legal tasks.• Filed legal documents and pleadings with various courts and online court systems.• Supported new client and business development efforts by opening and closing new matters and submitting requests for conflicts of interest checks.• Created and maintained paper and electronic files in compliance with internal policies.

• Managed post-closing process including ordering homeowner title policies, e-filing PT-61s and transmitting documents to homeowners.• Maintained electronic and paper homeowner files including updating Excel spreadsheets and scanning and filing client documents.• Fielded inquiries from homeowners, scheduled closings, provided additional administrative help as needed.

• Coordinated logistics and on-site support for regional and national leadership trainings.• Co-authored and edited online and face-to-face training guides and materials.• Communicated across departments to gather information and research needed for training guides.• Managed the annual Robert W. Woodruff Fellowship Program. Solicited applicants, procured judges, booked travel, planned celebration dinner and followed-up after selection process.