Andrea Hiner Email & Phone Number

Indianapolis, Indiana, United States

Midwest

FE Moran Security Solutions is a nationwide provider of electronic security, life safety, and monitoring systems, and one of the largest security alarm companies in the Midwest.

Indianapolis, Indiana Area

➢Transform elite industry player to capitalize on expected 30% annual growth and reduce turnover. ➢ Implemented multi-layered initiatives to effect change, within months of taking control of challenges. ➢ Leadership Development at all levels by transforming existing managers into confident, business savvy leaders and problem solvers through high-level training and one-on-one coaching leveraging SMART goals and EI.➢Strengthen talent pool anchored to Predictive Index® supported with clear job descriptions, expanded search demographic. ➢Preparing enterprise for significant growth with first ever high-potential leadership pipeline that leverages strengths and counters skills gaps with targeted training for faster and smoother management transition.

Indianapolis, Indiana Area

➢ Expanded foundation of EI across existing product platform resulting in premier leadership consultancy.➢ Achieved CEO vision of product diversification in dual capacity as Emotional Intelligence (EI) expert and executive coach/client consultant. ➢ Diversified company market identity by moving company from Predictive Index® SaaS “sales only” mentality to a market driven leadership consultancy business model.➢ Increased leadership consultancy revenues 55.6% in one year by mentoring and coaching team on leveraging SaaS as springboard conversations to incorporate EI leadership development product platform and build long-term client relationships.➢ Transformed client’s leadership effectiveness and grounded company culture with laser-focused change management initiatives that realigned the executive team with customer-focused market drivers.

Muncie, Indiana Area

➢ Achieved stability allowing company to maximize recent explosive growth and improve customer service.➢ Stabilized infrastructure and influenced executive leadership style for positive, engaged culture. ➢ Reduced turnover 21% leveraging Predictive Index® anchoring quality staff to their most value-added roles. ➢ Strengthened leadership team and effectiveness with to- down coaching across communication, strategy and project management which transformed reactive crises management style to proactive problem solving. ➢ Further strengthened business with continuous improvement initiatives by steering software upgrade and conversion, introducing a CRM and recruiting a VP of Operations to implement Lean Six Sigma.

Indianapolis, Indiana Area

➢ Launched specialty firm serving as client’s COEO, COO, executing executive leadership’s vision.➢ Drove strategic initiatives across planning, leadership development, project management, instructional design, marketing, sales and coaching. ➢ Facilitated future growth by redesigning non-profit’s (NP) organizational infrastructure with core sustainable growth and succession planning within long-term strategic plans.➢ Improved NP’s market credibility with co-branding, global distribution and expansion of marketing capabilities.➢ Increased NP’s operating budget 8% owning P&L and aligning activities to financial and strategic outcomes. ➢ Increased construction company’s margins 7% by streamlining workflow and new compensation structure. ➢Reduced customer complaints 53% with action-oriented turnaround tactics and inclusive training.

Indianapolis, Indiana Area

➢ Achieved owners vision of improved operations, increased revenues and positioning company for sale. ➢ After achieving Million Dollar Sales agent in first year, took helm, at owner’s requesg to design and lead turnaround. ➢ Increased revenues 225% through combination of improved recruiting of quality hires doubling the sales team and training of existing/new staff for immediate and repeatable success.

Indianapolis, Indiana Area

➢ Married customer-centric mission with infrastructure to support growth, increase margins and employee morale.➢ Created workflows that achieved first time quality and improved morale. ➢ Expedited collection of $2MM in outstanding AR by reducing invoice cycle from 52 to 7 days. ➢ Redesigned workflow and empowered team by delineating responsibilities and integrating metric driven accountabilities.➢ Improved morale by leading core process redesign and coaching executive team in executing rapid action tactics infused with team-building across all levels of the organization.

United States

➢Selected to be on elite team of 27 Master Trainers across all Division Manager or above leaders to lead global leadership development initiatives including training facilitators who presented 400 workshops.➢Streamlined operations, reduced costs, improved quality with tracked ROI as Internal Effectiveness Officer.➢Launched International Customer Service Call Center Training Program including training and leadership that unified operations and supported rapid growth from staff of 60 to 325 in 24 months.➢Saved $800/staff member by streamlining training process from 8 weeks to 6 weeks.Improved customer satisfaction 12% and staff knowledge by creating bi-annual CSR re-certification program.➢Developed 1-5-10 year worldwide package flow strategies for projected airline volume used as the basis for determining aircraft acquisition and gateway placement.

Bachelor Of Science - Bs, Education

Master Of Science - Ms, Educational Psychology