Andrea H.'s Location
Austin, Texas, United States, United States
Andrea H.'s Contact Details
Andrea H. work email
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Andrea H. personal email
n/a
Andrea H. phone numbers
About Andrea H.
Creative problem solver & customer focused leader with in-depth operational and business process practical experience. Easily adaptable and strong ability to manage and motivate a team through multiple priorities. Keen aptitude to successfully build and maintain both internal and external customer relationships through innate interpersonal and communication skills.Specialties: ERP (SAP/JDE), Project Management, Customer Service, Production Planning, Inventory Reconciliation, Team Building, Change Management, Process Improvement, Customer Supply Chain, Budget Management, Business Process Design, User Acceptance Testing, Training, Deductions, Scorecards, Excel
Andrea H. Work Experience Details
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Sr Manager Customer OperationsNutraboltAustin, Tx, Us -
Sr Manager Customer OperationsNutrabolt Mar 2021 - PresentAustin, Texas, Us -
Customer Supply Chain Integration LeadSabra Dipping Company Jun 2019 - Feb 2021White Plains, New York, UsAccountable for the collaboration and process improvement to drive closer value alignment between Sabra and targeted customers. Development and delivery of customer scorecards, supply chain performance targets and business process improvements to ensure delivery against customer service and performance strategies• Developed Prefect Order Scorecard to track individual customer performance against KPIs such as Fill Rate, On-Time Delivery, and OS&Ds• Objectively assess business processes to identify gaps and solutions to increase efficiency across functions• Accountable for cultivating strategic supply chain relationships with targeted customers• Build relationships to facilitate knowledge sharing across functions and broader Logistics team• Delivered 30% YOY improvement/reduction in overall customer deductions -
Sales Operations ManagerSabra Dipping Company Jan 2016 - Jun 2019White Plains, New York, UsAdvocate & liaison for Sales organization across the enterprise and mentored one direct report. Managed tactical day-to-day support to help the team achieve business and financial goals. Introduced policies and procedures to support order management, broker commissions, product allocation and item discontinuation, sales samples, etc. Daily interaction with Customer Service, Logistics, Inventory Management to resolve supply issues, policy discrepancies, and identify potential gains in efficiency• Owned $13MM Sales Expense budget and managed adherence through monthly reviews of actual spend and forecasted plans with Sales Finance• Introduced new order minimum and shipping guidelines, developed and documented broker commission processes, item disco and revamped sales sample process to increase efficiency • Supported and drove execution of new item launches through communication to trade, new item setup, and sample fulfillment. Streamlined and revamped sales sample process through leverage of customer service component and implementation of automatic shipments for new item launches• Organized and executed programs such as national trade shows, annual sales meeting, etc. and re-engineered sales tools such as item brochures and food show materials (banners, demo kits, etc.)
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Customer Operations ManagerKind Jun 2014 - Jan 2016New York, UsCultivated a team of five Customer Operations Representatives supporting annual revenue of $595M. Responsible for Order to Cash process – order entry through billing and returns. Proactively communicated potential issues and acted as cross functional liaison with Trade Marketing, Sales, New Product Development and Supply Planning and provided resolution for customer escalations involving delivery, inventory, return authorizations, etc. • Facilitated implementation of Order Management module for JD Edwards and developed standard operating procedures to support new processes for order entry and returns management• Trained and developed team members regarding business processes and transactions within JDE to maximize operational efficiency• Collaborated with Finance and Distribution teams to identify and resolve issues regarding inventory reconciliation and deductions• Managed KPIs such as case fill rate and on-time delivery and provided ad hoc analysis for sales team and executive leadership to help guide customer discussions• Reviewed new vendor/supplier agreements to ensure contracts were operationally efficient and customer requirements were viable for KIND• Provided support to Master Data team with new account setup and/or data cleansing to ensure accurate customer information -
Service Model Transformation / Erp IntegrationAvon Feb 2012 - Mar 2014Northampton, GbMember of a global project team empowered to redesign the current service model proposition for all stages of service delivery from order receipt through delivery and payments. Partnered with Functional Leads and their respective teams to ensure key cross-functional deliverables were executed timely. Developed and owned critical path for deployment plan based on operational tasks defined through key business objectives. Worked with and elicited input/feedback from in-market Business teams and Project teams to resolve process gaps that emerge prior to deployment in market. Collaborated and supported development of cross-functional presentations to senior leadership to communicate key decisions required, project developments and updates -
Strategy & Business InnovationFrito Lay Sep 2008 - Jan 2012Purchase, New York, UsUser Acceptance Test Lead for multiple software releases for Order Management and Warehouse Control Systems. Developed Master Test Strategies for two Warehouse Pick Centers to execute more than 800+ test cases in each software release. Coordinated testing activities cross-functionally (external vendors, Engineering and Design Team, Business Process Team, and Site Leadership) to provide necessary support and service to field team. Managed critical path activities for multiple distribution centers as go-to-market strategies transitioned from regional distribution to direct from each manufacturing plant. Liaison for Headquarters Leadership Team and Field Teams to support and resolve critical issues during conversion activities for Distribution Centers -
Supply Chain Process ImprovementCelanese Jan 2008 - Sep 2008Irving, Texas, UsLed and provided support across multiple process improvement efforts within global supply chain initiative. Collaborated with cross functional teams to conduct data analysis to identify and define requirements to streamline and implement global processes across three global business units. -
Supply Chain PlannerCelanese Dec 2006 - Jan 2008Irving, Texas, UsResponsible for production and distribution planning within 0 - 4 month planning horizon as well as development and implementation of the Sales and Operations plan. Worked in partnership with national and global supply teams to ensure timely scheduling of intermediate and finished goods as well as plant and warehouse supply to meet customer requirements.
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Order Execution CoordinatorCelanese Aug 2005 - Dec 2006Irving, Texas, UsManaged order process for distributor accounts for industrial chemical company from inbound to shipment (300+ customers, average call volume: 750 per month). Worked collaboratively with supply planners and plant logistics to ensure timely shipment and delivery of product and provided resolution for complex issues due to product and/or equipment restraints
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Customer Service RepresentativeCadbury Schweppes Jan 2003 - Aug 2005Proactively supported and provided issue resolution for 100+ distributor accounts across multiple regions. Provided excellent customer service and knowledge to account base as well as actively managed company owned accounts to alleviate stock outs. Successfully negotiated quick sale of product to increase inventory turnover within warehouse and plant locations
Andrea H. Skills
Cross Functional Team Leadership
Process Improvement
Supply Chain Management
Supply Chain
Strategy
Business Process
Leadership
Six Sigma
Logistics
Erp
Management
Forecasting
Sap
Business Analysis
Business Intelligence
Project Management
Consumer Products
Crm
Project Planning
Team Building
Continuous Improvement
Training
Customer Service
Supply Chain Optimization
Business Process Improvement
Sap Products
Enterprise Resource Planning
Andrea H. Education Details
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St. Thomas Aquinas CollegeMarketing -
Baylor University - Hankamer School Of BusinessMaster Of Business Administration - Mba
Frequently Asked Questions about Andrea H.
What company does Andrea H. work for?
Andrea H. works for Nutrabolt
What is Andrea H.'s role at the current company?
Andrea H.'s current role is Sr Manager Customer Operations.
What is Andrea H.'s email address?
Andrea H.'s email address is ah****@****bra.com
What is Andrea H.'s direct phone number?
Andrea H.'s direct phone number is +191469*****
What schools did Andrea H. attend?
Andrea H. attended St. Thomas Aquinas College, Baylor University - Hankamer School Of Business.
What skills is Andrea H. known for?
Andrea H. has skills like Cross Functional Team Leadership, Process Improvement, Supply Chain Management, Supply Chain, Strategy, Business Process, Leadership, Six Sigma, Logistics, Erp, Management, Forecasting.
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