Andrea Hon Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

New York, Ny, Us

Blue Yonder SCPO; Demand and Fulfillment ReplenishmentSupport the Enterprise rollout of the Blue Yonder Demand and Fulfillment packaged solution; develop and maintain strategic and tactical roadmap; authored Epics, User Stories and Acceptance Criteria; participated in Scrum ceremonies, including stand-ups, backlog refinement, sprint planning and retrospectives.

Bellevue, Wa, Us

Retail Supply Chain, Enterprise Asset Management PlatformLead the discovery, design and implementation of a multiyear Enterprise Asset Management solution through the entire product life cycle, from RFP, Vendor selection, roadmap creation to end-of-life and deprecation. Analyzed and decomposed business and technical needs at the macro-level, and translating into a tactical plan/roadmap supporting digital transformation. Identified core Business Capabilities and their supporting Business processes and partnered with Enterprise Architects to ensure that the design of the technical solutions delivered the capabilities and aligned to the strategic product vision.• Develop strategic and tactical roadmap to modernize and simplify an aged, redundant and non-performant/scalable tech stack through the implementation of third-party software and Service Oriented Architecture; reducing operational and development costs and increasing speed to market; delivered complete, accurate and timely data needs to all Stakeholders• Created, maintained and communicated the product vision and roadmap, including technical vision and capabilities. • Lead Enterprise cross functional teams to align on end-to-end Business process and technical solutions, deliverables and roadmap. • Researched, documented and analyzed current state Business capabilities, processes and roles across the tech stack; identifying operational / process inefficiencies, measuring and prioritizing the inefficiencies to inform the product roadmap and features / capabilities.

Vendor and Merchant Product Information Management, Master Data Management, Digital Asset IngestionLead the implementation of a $25 MM Master Data Management packaged solution to enable the centralization, ingestion, creation / maintenance and publication of product data / digital assets, supporting Omni Channel strategies. Defined MDM configurations for object entities and types, products, primary / alternate hierarchies and attributes, user permissions, workflows and outbound/inbound integrations with legacy repositories and processes. Partnered with Data Governance to standardize product specifications conforming to National Retail Federation (NRF), GS1 and Industry standards. Developed and maintained the strategic roadmap and release strategies to minimize risk, test hypotheses and enable the delivery of Customer and Business value. Authored Epics, User Stories and Acceptance Criteria; participated in Scrum ceremonies, including stand-ups, backlog refinement, sprint planning and retrospectives. Coached and mentored Junior Product Managers. Product outcomes to be measured / realized:•Reduce product creation and publication time from 3 1/2 months to a few weeks; costs associated with item / page creation; operating and inventory costs due to erroneous eCommerce web page content; cost of ownership resulting from redundant technical debt• Improve eCommerce Customer experience through improved product browse, search, filter and content accuracy, improving Net Promoter Scores (NPS), conversion and sales

Vendor Direct Fulfillment – Product Creation, Order Management, Vendor Onboarding Lead the strategic initiative across multiple Domains to grow the Macy’s and Bloomingdale’s Vendor to Consumer fulfillment operations and sales; partnered with third-party Vendor, Commerce Hub, utilizing the Product Stream and Order Stream platforms to onboard Vendor products and to integrate with Suppliers to support the Customer and Macy’s Order Management lifecycle; performed Stakeholder discovery to document ‘as-is’ business processes / requirements and defined the ‘to-be’ processes and requirements; developed implementation strategy, release and conversion plans; partnered with multiple Agile teams to write Epics, User Stories and Acceptance Criteria; leading / participating in Scrum ceremonies: stand-ups, backlog refinement, sprint planning and retrospectives. • Increased eCommerce product offerings by 30% through process and system optimization, resulting in an addition of 1MM new products from 1000 + new vendors, in a single year; resulting in $1MM incremental eCommerce sales• Recognized and awarded by Peers and Senior Management for collaboration, leadership and Subject Matter Expertise (SME)

Merchandise Assortment Planning / AnalyticsLead Business Analyst for complex projects impacting multiple business areas and 7+ integrating systems / processes: assortment planning, assortment analytics, order management, product catalog, allocation and eCommerce sites. Developed strategies to address complex processes while mitigating business risks by developing contingency plans and recommendations when unanticipated situations arose. Provided recommendations on appropriate solutions, along with guidance concerning the business implications of application development projects. Authored Epics, User Stories and Acceptance Criteria; leading / participating in Scrum ceremonies, including stand-ups, backlog refinement, sprint planning and retrospectives. Ensured system SLOs and business requirements were met by monitoring available metrics and collecting feedback post-implementation. Served as a coach and mentor to Junior Business Analysts.• Improved response time of the Assortment Planning Optimization Engine from an average of 68 seconds to 36 seconds, a 52% reduction, and reduced engine response deviation by 75%, resulting in bulk purchase orders that are better aligned with Store Size demand; reducing markdowns and out of stock positions

Merchandise Assortment Planning / AnalyticsFacilitated requirements elicitation sessions to understand and document complex business needs across multiple portfolio merchandising systems: assortment planning, order management and allocation. Analyzed business operations and processes to understand strengths and weaknesses, identifying opportunities for process improvement, work management or automation. Created requirements definition documentation and functional specifications to capture business needs. Created workflow diagrams to document current and future business environment. Tracked progress of projects to ensure alignment to requirements; managed deviations from requirements to ensure resolution. Reviewed test plans and scripts for completeness and accuracy. Provided implementation support and prepared the Business for the system solution. • Created and maintained a 500+ page System Use Case document; heavily relied on by Technology, Quality Engineering and Users Support teams• Provided support to Technology and Quality Engineering teams for Production troubleshooting and defect resolution

Merchandise Assortment Planning / Analytics Represented the voice of the User throughout the Waterfall software development life cycle (SDLC) for in house developed assortment planning and historical assortment analytical software solutions. Conducted task and needs analysis to identify system and end user requirements for system development and training purposes. Authored release notes and marketing collateral supporting the applications. • Designed, developed and implemented 400+ pages of Change Management, Business Process and System End User documentation and SharePoint reference materials• Designed, developed and facilitated a Change Management, Process and System Training Course to over 500+ users in multiple locations

New York, New York, Us

New York, New York, Us

New York, New York, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us