Andrea Hyde Email & Phone Number

Dallas, Texas, United States

Nashville, Tennessee, United States

o Finished 2019 as top performing BSO HUB for AAo Brought station to Metric Goalo Maintained a A-B MTD MBRo Payrollo Hiring as well as all Disciplinary functionso Audited inbound and outbound priority parcels including dangerous goods UN3373 Biological Substance Category B and UN1875 Dry Ice. o Fluent in dangerous goods shippingo Trained all new baggage service agents o Created OJT curriculum for BSO Agento Internal Auditor of stock bags, loaners, lost and found, and undeclared dangerous goods o Performed monthly Customer Experience Audito Ran day to day operations. Assigned tasks to supervisors to delegate daily tasks to employeeso Created employee schedules based off flight volume/seasono Abided by all American Airlines Policies, FAA and TSA Regulationso Ensured Team’s adherence to all policieso Fluent in Sabre, Quik, Quik Shares, and Nettracer.

o Coordinated with passengers and customer representatives of all airlines regarding the delivery of their luggage and reassuring them of timely delivery o Scheduled all delivery driver routes and luggage pick up times o Mediated between the customer and airline regarding the whereabouts of the delayed luggage and the delivery time o Delegated job duties to staff members o Reviewed all airline invoices ensuring correct and timely paymento Coached and developed my staff and promoted many of my team members

Orlando, Florida Area

o Listened to customer’s concerns regarding repair issues with their vehicleo Articulated the concern to the techniciano Increased sales by suggesting other necessary vehicle repair/replacement needso Scheduled vehicle repairso Reviewed invoice with customer explaining each repair and cost